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UnityPoint Clinic - Express (Bett Plex)

5185 Competition Drive
Bettendorf, IA 52722

Current Estimated Wait:
0 hr 23 min

UnityPoint Clinic - Express at Duck Creek

1417 Kimberly Road
Bettendorf, IA 52722

Current Estimated Wait:
1 hr 10 min

UnityPoint Clinic Express Care - Bettendorf

3415 53rd Avenue
Bettendorf, IA 52722

Current Estimated Wait:
1 hr 20 min

UnityPoint Clinic Express Care - Moline

106 19th Avenue
Moline, IL 61265

Current Estimated Wait:
0 hr 5 min

UnityPoint Clinic Express Care - North Port

3426 North Port Drive
Muscatine, IA 52761

Current Estimated Wait:
1 hr 36 min

UnityPoint Clinic Express Care - SouthPark Pointe

3904 16th Street
Moline, IL 61265

Current Estimated Wait:
1 hr 4 min
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Visitor Guidelines

At UnityPoint Health we strive to treat everyone with dignity, respect and full attention to personal needs. Help us keep our patients - and you - safe by following our visitor guideline and refraining from disruptive behavior. Thank you for being kind!

Trinity recognizes that the support of family and friends can play a vital role in the recovery of each patient. The hospital has established visiting hours so the scheduling needs of both patients and visitors may be met. Visitors should be free of infectious disease, such as a cold or flu. 

Visitors, support persons and caregivers will be asked to leave if they will not follow these Visitor Guidelines and UnityPoint Health – Trinity policies, or if they are disrupting the care of patients.


Masks Optional in all UnityPoint Health - Trinity Facilities

UnityPoint Health has updated its masking guidelines. At this time, masking is now based on personal preference. Patients and visitors should mask in our facilities if they are currently ill with respiratory symptoms, have a COVID-19 diagnosis, or have been exposed to COVID-19 in the past 10 days. Masking is strongly recommended when community transmission levels are high. We encourage anyone who prefers to continue masking to do so.


Current Visitor Guidelines

UnityPoint Health – Trinity provides the following visitor guidelines for patients. These guidelines adjust visitor access according to the needs of the care setting and the level of COVID-19 community spread.

As COVID-19 infection rates decrease, we look forward to reinstating visitor accessibility as it is safe. The community is encouraged to get vaccinated, continue practicing social distancing, masking, and performing frequent hand hygiene to reduce the spread of COVID-19.

All Visitors Must: 

  • be symptom-free (no symptoms of respiratory infection including fever, runny nose, cough, shortness of breath), and
  • have not tested positive for COVID-19 in the past 10 days, and
  • have not been in close contact with anyone who has COVID-19 in the past 10 days, and
  • be 12 years of age or older to visit patients in the hospital.

Additional Visitor Information

Hospital Visitor Hours

Unless otherwise noted, visitor hours are 9 a.m. to 8 p.m. at Trinity hospitals in Bettendorf, Moline, Muscatine and Rock Island.

  • Intensive Care Unit (ICU) and Med/Surg visitor hours at Trinity hospitals in Bettendorf, Moline, Muscatine and Rock Island are daily from 9 a.m. to 6 p.m.
  • Patients are allowed two visitors at a time during visiting hours. Visitors must stay in the patient room during the visit and must wear a mask while in our facilities.
  • Designated visitors must enter the hospital through the main entrance.
  • To ensure the safety of our visitors and team members, social distancing should be observed in all public spaces including cafeterias and coffee shops. Hospital waiting rooms are closed to visitors and the public.
  • A patient-requested clergy person is not counted as a patient's visitor.

COVID-19 Positive Patients:

  • Visitors must follow Personal Protective Equipment (PPE) guidelines set by the hospital and stay in the patient room for the duration of the visit.

Inpatient Visitor Guidelines

Visitors must stay in the patient's room during the visit and everyone must wear a mask while in our facilities. The following guidelines apply to specific care settings:

  • Cardiology: 2 visitors per day.
  • Emergency Department: 2 visitors. To enable proper social distancing in our waiting rooms, and for patient and visitor safety, during busy times, visitors may be asked to wait in their cars until the patient has been assigned a room in the Emergency Department. For patients under the age of 18, 1 adult visitor will be allowed to remain in the waiting room with the patient, a second visitor may wait in the car and join their child once the patient is assigned a room.
  • End-of-Life Care: Up to 4 visitors in ICU or Med-Surg when end-of-life is imminent. Visitors must stay in patient's room. Up to 4 visitors during discussion of end-of-life decisions.
  • Nursery/Neonatal Special Care Unit: 2 banded individuals are allowed at all times. Two daily visitors over 18 for entire stay. These 2 visitors can change day to day and must follow general hospital visitor guidelines. 
  • Obstetrics (Trinity BirthPlace): 1 partner and 1 birth support person during labor/delivery. Post-delivery, a banded partner is allowed at all times. 2 daily visitors over 18 for entire time. These 2 visitors can change day to day and must follow general hospital visitor guidelines.
  • Palliative Care Discussions: 2 visitors.
  • Patients with Cognitive Impairments or Developmental Delays: 1 visitor or caregiver for safety needs allowed 24 hours a day.
  • Patients Under 18: 2 parents allowed in all care areas.
  • Pediatrics (inpatient): 2 visitors at all times. For COVID positive patients, visitors must remain the same for entire stay.
  • Robert Young Center/Riverside: Visitors should use main hospital entrance and proceed directly to the unit. Phones provided outside the unit to connect with nursing staff.
  • Surgery: 2 visitors in surgical waiting area or ambulatory care room until procedure is concluded. 2 visitors in patient's room following surgery if patient is admitted to the hospital for post-surgical care. 

Outpatient Visitor Guidelines

For outpatient visits and testing, visitor may be under the age of 18. The patient is responsible for supervising the minor-age visitor in these areas. Visitors may be referred to below as "support person."

  • Cancer Center/Infusion Center: 1 visitor. 
  • Cancer Center – Initial Visit: 1 support person for initial and follow-up office visit to discuss treatment plan.
  • Cardiology: 2 visitors for patient tests or procedure. Must stay in patient's room.
  • Imaging Services: 1 support person in waiting area while imaging is performed. Patient's children may not accompany patient to imaging. 1 parent or guardian for patients under 18.
  • Laboratory Testing/Blood Draws: 1 support person in waiting area while labs are drawn. Patient's children may accompany patient to lab draw area. 1 parent or guardian for patients under 18. Patient's children may accompany patient to lab draw area. 
  • Pre-Natal Appointments: 1 partner or support person.
  • Radiation Oncology: 1 visitor.
  • Wound Care: 1 support person.