Temporary Visitor Guidelines
Safety is our number one priority, so as the number of COVID-19 cases change in our community, it may be necessary for us to adjust our guidelines. Please know that all of the restrictions below are subject to change.
Trinity recognizes that the support of family and friends can play a vital role in the recovery of each patient. The hospital has established unrestricted visiting hours so the scheduling needs of both patients and visitors may be met. Visitors should be free of infectious disease, such as a cold or flu. Click here to view our full Visitor Policy.
UnityPoint Health - Trinity is managing visitors who are entering and leaving our hospitals through an electronic software process. To ensure this process is smooth and quick, please bring a photo ID to show upon arrival.
Masks Required in all UnityPoint Health Facilities
Masks are required for everyone 2 and up at all UnityPoint Health - Trinity facilities to reduce community spread of COVID-19. If you have an appointment at a UnityPoint Health location, please wear a mask or face covering except for children under two years old, anyone who has trouble breathing, is unconscious, incapacitated or unable to remove the mask without assistance.
Current Visitor Guidelines
UnityPoint Health – Trinity provides the following visitor guidelines for non-COVID positive and COVID positive patients. These guidelines adjust visitor access according to the needs of the care setting and the level of community spread.
As COVID-19 infection rates decrease, we look forward to reinstating visitor accessibility as it is safe. The community is encouraged to continue practicing social distancing, masking, and performing frequent hand hygiene to reduce the spread of COVID-19.
All Visitors Must:
- be symptom-free (no symptoms of respiratory infection including fever, runny nose, cough, shortness of breath),
- have not recently tested positive for COVID-19,
- have not been in close contact with a COVID-19 patient in the past 14 days,
- be 12 years of age or older to visit patients in the hospital,
- register as they enter and check out when leaving our hospitals. Visitors must show a valid ID or have their photo taken. They will receive a printed visitor badge (including photo) to wear while onsite.
Additional Visitor Policy Information
Hospital Visitor Hours
Unless otherwise noted, visitor hours are 9 a.m. to 6 p.m. at Trinity hospitals in Bettendorf, Moline, Muscatine and Rock Island.
Non-COVID Positive Patients:
- Intensive Care Unit (ICU) and Med/Surg visitor hours at Trinity hospitals in Bettendorf, Moline, Muscatine and Rock Island are daily from 9 a.m. to 6 p.m.
- Patients are allowed two visitors at a time during visiting hours. Visitors must check in and check out at the registration desk for each visit. They must stay in the patient room during the visit and must wear a mask while in our facilities.
- Designated visitors must enter the hospital through the main entrance for screening prior to their visit and must wear the visitor ID tag provided for the duration of their visit.
- To ensure the safety of our visitors and team members, social distancing should be observed in all public spaces including cafeterias and coffee shops. Hospital waiting rooms are closed to visitors and the public.
- A patient-requested clergy person is not counted as a patient's visitor.
COVID Positive Patients:
- Intensive Care Unit (ICU) and Med/Surg visitor hours at Trinity hospitals in Bettendorf, Moline, Muscatine and Rock Island are daily from 4 to 6 p.m.
- Patients are allowed one visitor during visitor hours. The visitor must follow Personal Protective Equipment (PPE) guidelines set by the hospital and stay in the patient room for the duration of the visit.
- Patients who refuse a COVID test are treated as COVID-Positive.
Inpatient Visitor Guidelines
All visitors must be over 12 and follow the guidelines above for visiting non-COVID positive and COVID-positive patients. Visitors must have been screened at the hospital entrance, wear the visitor identification tag provided, stay in the patient's room during the visit and everyone must wear a mask while in our facilities. The following guidelines apply to specific care settings:
- Cardiology: 2 visitors at a per day. Must stay in patient's room; wear mask.
- Emergency Department: 1 visitor. To enable proper social distancing in our waiting rooms, and for patient and visitor safety, during busy times, visitors may be asked to wait in their cars until the patient has been assigned a room in the Emergency Department. For patients under the age of 18, 1 adult visitor will be allowed to remain in the waiting room with the patient, a second visitor may wait in the car and join their child once the patient is assigned a room.
- End-of-Life Care: Up to 4 visitors in ICU or Med-Surg when end-of-life is imminent. Visitors must stay in patient's room. Up to 4 visitors during discussion of end-of-life decisions.
- Nursery/Neonatal Special Care Unit: 2 banded individuals are allowed at all times. Two daily visitors over 18 for entire stay. These 2 visitors can change day to day and must follow general hospital visitor guidelines.
- Obstetrics: 1 partner and 1 birth support person during labor/delivery. Post-delivery, a banded partner is allowed at all times. 2 daily visitors over 18 for entire time. These 2 visitors can change day to day and must follow general hospital visitor guidelines.
- Palliative Care Discussions: 2 visitors.
- Patients with Cognitive Impairments or Developmental Delays: 1 visitor or caregiver for safety needs.
- Patients Under 18: 2 parents allowed in all care areas.
- Pediatrics (inpatient): 2 visitors at all times. For COVID positive patients, visitors must remain the same for entire stay.
- Surgery: 1 visitor in surgical waiting area or ambulatory care room until procedure is concluded. 2 visitors in patient's room following surgery if patient is admitted to the hospital for post-surgical care. Follow general hospital visitor guidelines.
Outpatient Visitor Guidelines
For outpatient visits and testing, visitor may be under the age of 18. The patient is responsible for supervising the minor-age visitor in these areas. Visitors may be referred to below as "support person."
- Cancer Center/Infusion Center: 1 visitor.
- Cancer Center – Initial Visit: 1 support person for initial and follow-up office visit to discuss treatment plan.
- Cardiology: 2 visitors for patient tests or procedure. Must stay in patient's room.
- Imaging Services: 1 support person in waiting area while imaging is performed. Patient's children many not accompany patient to imaging. 1 parent or guardian for patients under 18.
- Laboratory Testing/Blood Draws: 1 support person in waiting area while labs are drawn. Patient's children may accompany patient to lab draw area. 1 parent or guardian for patients under 18.
- Pre-Natal Appointments: 1 partner or support person.
- Radiation Oncology: 1 visitor.
- Wound Care: 1 support person.