We know that the support of family and friends plays a vital role in the recovery process. In this section, you'll find helpful visitor guidelines and valuable visitor information that will help make your UnityPoint Health visit as convenient and comfortable as possible. If you can't find the information you're looking for here, our hospital volunteers or team members will be glad to help you.
Visitor Information & Resources
Masking - As we continue moving forward into a new phase of delivering safe care alongside COVID-19, masking guidelines are aligned with local community transmission levels. Levels may be Low/Moderate, Substantial or High. Please Find a Location to see masking information at a location near you.
COVID-19 Symptoms - If you have COVID-19, have had close contact with someone with COVID-19 in the last 10 days, or have any symptoms of COVID-19 including a new fever, cough or other cold or flu-like symptoms, please do not enter unless you are seeking medical care. Please wear a mask to prevent the spread of illness.
Visitor Accommodations - UnityPoint Health hospitals offer a wide range of visitor accommodations that vary by hospital. These can include overnight accommodations, on-campus dining, WIFI, parking, spiritual services, children play areas and other amenities. Please Find a Location to see visitor information at a location near you.
If you are a current tobacco user and will be admitted, let your doctor or nurse know so we may find ways to make your hospital stay comfortable. Nicotine replacement therapy products are available.
UnityPoint Health does not accept responsibility for personal belongings. UnityPoint Health assumes no responsibility for lost or damaged valuables. Therefore, we ask that other than sufficient funds to meet your co-payment/deposit requirements, you leave all other valuables at home.
If this is an unscheduled stay, please send all items home immediately with a family member to ensure their safety. UnityPoint Health does not reimburse for lost, stolen or damaged items. Patients who wear dentures should ask for a denture cup to protect them when not in use. Eyeglasses and contact lenses should be kept in a case when not being worn. If you lose something, please notify your care team immediately, and we will make every effort to help you find it.
- Call patients before visiting to ensure they are feeling up to having guests.
- Be aware of the number of people in a room and the length of your visit so patients are able to have plenty of time to rest.
- Should you be exhibiting any signs of illness, please refrain from visiting until your symptoms are gone.
- Help prevent infection by routinely washing your hands, particularly after using the restroom and before touching the patient.
- Accompany and supervise all children under the age of 14.
- If you are unable to visit, consider offering to help with tasks around the house such as grocery shopping, collecting mail and newspapers or preparing and freezing meals.