Patient Services and Resources

At UnityPoint Health, our top priority is to make your health care experience the best it can be. We know part of achieving this goal is providing you the information and resources you need to make informed health care decisions. If you can't find what you're looking for, contact us

Community Resources
When you need some help, we would like to make it easier for you to find free and reduced cost services that address your needs. If you're looking for food assistance, help with paying bills, a ride somewhere important or other types of support begin your search here.
Medical Records

Records may be requested via phone, email, fax or the MyUnityPoint patient portal.

Patient Care Concerns
We’re committed to providing you with the best experience possible through care that puts you at the center. If you have a concern about the care you've received, you may speak with your physician, nurse or any other member of your care team, or, you may contact the Patient Advocate's Office. We’ll make every effort to help resolve it as soon as possible.

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Hospital Patient Resources

Each of our hospitals offers different services and resources for patients such as spiritual services, language assistance, valet services, visitor accommodations, dining options and other amenities. For information on available resources at a specific location, click “find a hospital” below and find the location nearest to you.

Find a Hospital Near You

How to Be More Involved In Your Healthcare

At UnityPoint Health, we want to you to feel prepared and confident as you are planning for an upcoming visit with us. It’s important to us that you feel comfortable asking our team members questions to understand your health so that we can support you in improving your health and well-being. Read our “Ask Me 3” tips below to get started.

Ask Me 3

Ask Me 3 promotes simple, but essential, questions you should ask your medical team in health care interactions. These questions also help build an effective partnership between patients and their health care team, and clarify misunderstandings about medical needs and treatment. Ask Me 3 helps patients and providers initiate communication and improve understanding.

  1. What is my main problem?
  2. What do I need to do?
  3. Why is it important for me to do this?

Tangible Impact

  • Patients were more likely to have questions and feel comfortable communicating with their physicians.
  • Hospitals and providers received noticeable improvements in patient satisfaction.
  • Ask Me 3 could be embedded into organizational strategies and routines with relative ease.

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