Language and Accessibility Services

UnityPoint Health provides interpreters and auxiliary aid support items to patients and their caregivers who do not speak English and for individuals with disabilities. These services are provided at no cost to patients and their caregivers. Providing these services removes barriers to receiving healthcare and provides equal access and participation in healthcare treatment and education for individuals with hearing, vision, language, speech, or cognitive impairments, including persons with Limited English Proficiency (LEP).

Available Interpreter Services

UnityPoint Health offers video, audio, phone, and in-person interpreting services for persons with Limited English Proficiency (LEP) and persons who are Deaf patients. We will provide all the necessary equipment and make all arrangements when needed. Access to an American Sign Language interpreter is available 24/7 via video interpreting.

Requesting an Interpreter  

Patients and/or their caregivers are able to request an interpreter by contacting a team member for assistance.

Auxiliary Aids Support Items

To ensure effective communication for persons with disabilities, UPH provides a variety of auxiliary aids and services at no cost to patients and/or their caregivers. As an example, we provide items including but not limited to: qualified readers, reader glasses, communication boards, magnifying cards, voice amplifiers, hearing aid batteries, writing utensils, written or large print materials (as available), TTY/video relay service, select captioning services and other items by request.

UnityPoint Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex.

Request Services Near You

If you need any of these services, please contact the care team at the location where you're receiving care. Select a location below to view specific contact information: