Patient Relations
At UnityPoint Health, our goal is to provide an exceptional experience for our patients and families. When possible, we encourage you to discuss real-time feedback with your care team (nurse, charge nurse, department manager, doctor) to resolve any concerns as quickly as possible.
If you have feedback about a previous experience or your concern remains unresolved, please contact Patient Relations and we will make every effort to help resolve it as soon as possible.
How Can Patient Relations Help?
Our Patient Relations team is available to assist with your healthcare journey, including:
- Sharing compliments for team members who provided exceptional experiences.
- Helping you understand your rights and responsibilities as a patient.
- Navigating your healthcare journey and helping to resolve concerns as they arise.
- Filing a complaint so we can learn from your experience and improve experiences for others in the future.
Contact Patient Relations
| Market | Phone Number & Email | Mailing Address |
|
UnityPoint Clinic |
(319) 206-7898
|
Patient Relations UnityPoint Clinic 1776 West Lakes Pkwy, Suite 400 West Des Moines, IA 50266 |
|
UnityPoint at Home |
(319) 206-7898
|
Patient Relations UnityPoint at Home 1776 West Lakes Pkwy, Suite 400 West Des Moines, IA 50266 |
|
Cedar Rapids, IA |
(319) 369-7710
|
Patient Relations UnityPoint Health – Cedar Rapids PO Box 3026 Cedar Rapids, IA 52406 |
| Des Moines, IA Blank Children's Hospital Iowa Lutheran Hospital Iowa Methodist Medical Center Methodist West Hospital |
(515) 241-5000 DM_PatientRelations@unitypoint.org |
Patient Relations UnityPoint Health – Des Moines 1200 Pleasant Street Des Moines IA 50309 |
| Dubuque, IA Finley Hospital |
(563) 589-4822 DBQ_PatientRelations@unitypoint.org |
Patient Relations UnityPoint Health – Dubuque 350 North Grandview Ave. Dubuque, IA 52001 |
| Fort Dodge, IA Trinity Regional Medical Center |
(515) 408-7715
|
Patient Relations UnityPoint Health – Fort Dodge 802 Kenyon Road Fort Dodge, IA 50501 |
| Grinnell, IA Grinnell Regional Medical Center |
(641) 236-2524 GRMC_PatientRelations@unitypoint.org |
Patient Relations UnityPoint Health – Grinnell 210 Fourth Ave. Grinnell, Iowa 50112 |
| Madison, WI Meriter Hospital |
(608) 417-6462 MSN_PatientRelations@unitypoint.org |
Patient Relations UnityPoint Health – Madison 202 S. Park Street Madison, WI 53715 |
| Quad Cities, IA/IL Trinity Bettendorf Hospital Trinity Moline Hospital Trinity Muscatine Hospital Trinity Rock Island Hospital |
(309) 779-2900 QC_PatientRelations@unitypoint.org |
Patient Relations UnityPoint Health – Quad Cities 2701 17th Street Rock Island, IL 61201 |
| Sioux City, IA St. Luke's Hospital - North St. Luke's Hospital - Downtown |
(712) 279-3500 SIO_PatientRelations@unitypoint.org |
Patient Relations UnityPoint Health – Sioux City 2720 Stone Park Blvd. Sioux City, Iowa 51104 |
| Waterloo, IA Allen Hospital Marshalltown Hospital |
(319) 235-3567 AMH_PatientRelations@unitypoint.org |
Patient Relations UnityPoint Health – Waterloo 1825 Logan Ave. Waterloo, IA 50703 |