Patient Advocacy

If you have a concern about the care you've received, you may speak with your physician, nurse or any other member of your care team, or, you may contact the Patient Advocate's Office. We’ll make every effort to help resolve it as soon as possible.
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We’re committed to providing you with the best experience possible through care that puts you at the center.

As a patient, it's important to ask questions and participate in your treatment plan whenever possible. As your partner in health, our goal is to provide care that’s considerate and respectful of your rights and needs.

If you have a concern about the care you've received, you may speak with your physician, nurse or any other member of your care team, or, you may contact the Patient Advocate's Office. We’ll make every effort to help resolve it as soon as possible.

What Does a Patient Advocate Do?

Patient advocates are available to assist you in any area of your health care journey, including:

  • Delivering compliments for physicians, nurses and all other team members
  • Serving as a formal grievance resource, if needed
  • Bridging the gap when you feel your expectations weren't met

Contact a Patient Advocate 

For questions or concerns about your experience at a UnityPoint Clinic location or UnityPoint Health hospital, please contact a patient advocacy team below.

UnityPoint Clinic Patient Advocate

   Email  Mailing Address
All UnityPoint Clinic Locations

Patient Experience
UPCPatientExperience@unitypoint.org

UnityPoint Health, Attn: UnityPoint Clinic Patient Experience
1776 West Lakes Parkway, Suite 400
West Des Moines, IA 50266

Patient Advocates by Hospital

 Hospital Location  Phone  Mailing Address

Anamosa, IA (Jones Regional Medical Center)

Business Office
(319) 462-6131
UnityPoint Health – Jones Regional Medical Center
1795 Hwy 64 East
Anamosa, IA 52205
Cedar Rapids, IA (St. Luke's Hospital) Patient Representative 
(319) 369-7710
cr_patientexperience@unitypoint.org
UnityPoint Health – St. Luke’s Hospital, Attn: Patient Representative
PO Box 3026
Cedar Rapids, IA 52406
Des Moines, IA (Blank Children's Hospital, Iowa Lutheran Hospital,
Iowa Methodist Medical Center, Methodist West Hospital)
Guest Relations
(515) 241-5000

Administration
(515) 241-6201
UnityPoint Health - Des Moines Administration
1200 Pleasant Street
Des Moines IA 50309-1453
Dubuque, IA (Finley Hospital) Patient Feedback Line
(563) 589-4822
UnityPoint Health – Finley Hospital, Attn: Quality Management
350 North Grandview Ave.
Dubuque, IA 52001
Fort Dodge, IA (Trinity Regional Medical Center)

Patient Advocate
(515) 408-7715 or (515) 574-6220

UnityPoint Health - Trinity Regional Medical Center, Attn: Patient Advocate
802 Kenyon Road
Fort Dodge, IA 50501
Grinnell, IA (Grinnell Regional Medical Center) Patient and Guest Relations
(641) 236-2524
UnityPoint Health – Grinnell Regional Medical Center, Attn: Administration
210 Fourth Avenue
Grinnell, Iowa 50112
Madison, WI (Meriter Hospital) Patient Representatives
(608) 417-6462
msn_patientrepresentative@unitypoint.org
UnityPoint Health - Meriter, Attn: Patient Representatives
202 S. Park Street
Madison, WI 53715
Marshalltown, IA (Marshalltown Hospital)

Patient Advocate  
(319) 235-3567
AMH_Patientadvocate@unitypoint.org

UnityPoint Health - Marshalltown, Attn: Patient Advocate
55 UnityPoint Way
Marshalltown, IA 50158
Quad Cities, IA/IL (Trinity Bettendorf Hospital, Trinity Moline Hospital,
Trinity Muscatine Hospital, Trinity Rock Island Hospital)
Patient Advocacy Comment Line
(309) 779-2900
UnityPoint Health – Trinity, Attn: Patient Advocacy
2701 17th Street
Rock Island, IL 61201
Sioux City, IA (St. Luke's Hospital)
Guest Relations
(712) 279-3500
SIO_GuestRelations@unitypoint.org
UnityPoint Health – St. Luke's
2720 Stone Park Blvd.
Sioux City, Iowa 51104
Waterloo, IA (Allen Hospital) Patient Advocacy
(319) 235-3567
AMH_Patientadvocate@unitypoint.org 
UnityPoint Health – Allen Hospital, Attn: Patient Advocacy
1825 Logan Ave Waterloo, IA 50703