Visitor Restrictions

• 2 visitors per day allowed for each inpatient and Ambulatory Surgery and Rehab patient
  • Visitors must be over the age of 16; visitors may not trade out within the same day but may change each day per the patient's preference
  • Individual departments may have more specific guidelines based on their patient population (e.g., Labor & Delivery)
  • Emergency Department — only one visitor allowed per patient.
  • Outpatient Services — only one visitor allowed per patient; children may accompany parents.
  • Surgery patients who must stay in the Intensive Care Unit (ICU) immediately following surgery may have up to three visitors in the ICU waiting area within the first six hours after surgery. Visitors may rotate into the patient's room one at a time within this six-hour period.
  • Compassionate care visits can be considered for patients and are not limited to end-of-life situations.
    
  • If your loved one is near his/her end of life, immediate family members may visit
  • Nursing staff will further discuss these exceptions with the family

• No visitors will be allowed for patients in isolation for COVID-19.
  • If your loved one is near his/her end of life, immediate family members may visit.
  • Compassionate care visits can also be considered for COVID-19 positive patients. The care team will explain all guidelines and responsibilities to the visitor.
• If personal protective equipment (PPE) supplies become an issue or overall COVID-19 patient levels change in a manner that is concerning, visits to patients in any type of isolation may be suspended.
• Religious visitations by clergy, Eucharistic ministers and other faith-based leaders are allowed. These visitors will be subject to screening for illness upon entry, required to wear a mask and must stay in the patient room at all times during the visit.
• Visiting hours are 8 a.m. to 8 p.m. All visitors are asked to leave the hospital at 8 p.m. Exceptions may occur within the OB/NICU and pediatric departments, as well as in end-of-life situations.
• All visitors/support people must be in good health and will be screened prior to entrance into the hospital for fever and other symptoms related to COVID-19.
• Masks will be required to be worn at all times, in both patient rooms and hallways.
• Visitors must stay in the patient room during visit.
  • Staff will direct visitors to nearest public restroom when needed.
  • If visiting an outpatient department such as lab, radiology, etc., visitors must stay in the outpatient service area.
  • Exceptions for procedural areas may be made; in those cases, visitors will receive instructions on where to stay.
• Visitors are reminded to wash and sanitize their hands upon entering and exiting a patient's room.
• Visitors are encouraged to stay on the hospital campus but may leave to retrieve personal belongings if necessary.
• Allen Hospital team members have the right to request individuals who do not meet restriction criteria to leave the premises.
• Please note:
  • Waiting areas remain closed and no visitors will be allowed to use them at this time.
  • Visitors may use food delivery services. Food must be picked up from the screening entrance as food vendors are not allowed access to the nursing units.

We appreciate your understanding during these uncertain times. Our goal is to protect our patients, staff and the community.

Entrance Closures

Allen Hospital has closed entrances 1, 3, 5, 6 and 9 to the public.

• Entrance 2 will remain open from 7 a.m. to 5 p.m. Monday – Friday
• Emergency Entrance 4 will be open 24/7, as usual
• Entrance 8 will remain open Monday-Friday from 5 a.m. to 7 p.m., Saturday from 6 a.m. – 8 p.m., Sunday from 8 a.m. to 8 p.m.

Adult appointments

• One support person allowed per patient, if needed

Pediatric appointments

• Both parents or guardians may be present, no siblings

All visitors or support people must be in good health (no fever, runny nose or cough in the last seven days) and must be 16 years of age or older.