No matter how dedicated we are to providing the highest level of health care, we understand issues may arise that require research, mediation and clarification.
St. Luke's Patient Relations department was created as a means of providing our visitors - and staff - solutions to hospital-related problems and resolving complaints.
Led by Joan Berends, Patient Relations is a resource dedicated to patient advocacy.
Our Patient Relations team acts as a liaison between patients, staff and the hospital. Patient Relations supports our philosophy of family-centered care by educating associates, staff volunteers and community members on what that involves.
Do you have questions or concerns about the care that you received at St. Luke's?
Want to know more about our philosophy of customer service, performance improvement or quality of care? Do you have questions about charges you incurred while at our hospital? Would you like an interpretation of St. Luke's objectives, procedures or services? If so, you are welcome to contact Patient Relations.
Joint Commission Notice:
Concerns or complaints can be shared by writing or calling St. Luke's Hospital, PO Box 3026, Cedar Rapids, Iowa 52402-3026, (319) 369-7710. Concerns of a general nature may be filed with the Iowa Department of Inspections and Appeals, Lucas State Office Building, Des Moines, Iowa 50319-0083, (515) 281-4115 and/or The Joint Commission at www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website, by fax to 630-792-5636 or by mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
Concerns related to judgments of the appropriateness of admission, continued stay or discharge may be referred to The Iowa Foundation For Medical Care, 6000 Westown Parkway, Suite 350E, West Des Moines, Iowa 50266-7711, (800) 752-7014.