No matter how dedicated we are to providing the highest level of health care, we understand issues may arise that require research, mediation and clarification.
St. Luke's Patient Relations department was created as a means of providing our visitors - and staff - solutions to hospital-related problems and resolving complaints.
Our Patient Relations is a resource dedicated to patient advocacy. Our Patient Relations team acts as a liaison between patients, staff and the hospital. Patient Relations supports our philosophy of family-centered care by educating associates, staff volunteers and community members on what that involves.
Do you have questions or concerns about the care that you received at St. Luke's?
Want to know more about our philosophy of customer service, performance improvement or quality of care? Do you have questions about charges you incurred while at our hospital? Would you like an interpretation of St. Luke's objectives, procedures or services? If so, you are welcome to contact Patient Relations.
Det Norske Veritas, Inc. (DNV) Notice:
UnityPoint Health - St. Luke's Hospital holds accreditation from Det Norske Veritas, Inc. (DNV). DNV's accreditation reaffirms St. Luke's Hospital has demonstrated it meets or exceeds patient safety standards (Conditions of Participation) set forth by the U.S. Centers for Medicare and Medicaid. DNV's accreditation program is the only one to integrate ISO 9001 - the world's most trusted quality management system used by performance-driven organizations around the world to advance their quality and sustainability objectives. Anyone who has any concerns about the patient care and the safety in the hospital, and those concerns have not been resolved by the hospital, may communicate directly with DNV via the following:
Concerns related to judgments of the appropriateness of admission, continued stay or discharge may be referred to The Iowa Foundation For Medical Care, 6000 Westown Parkway, Suite 350E, West Des Moines, Iowa 50266-7711, (800) 752-7014.