Payment Planning and Assistance
What you need to know about paying for your health care services.
Health Insurance Billing
As a courtesy to you, UnityPoint Health - Trinity Regional Medical Center will file a claim to your insurance. At the time of registration, you will be asked for your current insurance information. You will receive a balance due bill for any amounts not covered by your insurance - these could include co-payments, deductibles, co-insurance and non-covered services. It is your responsibility to be aware of your insurance policy benefits. Trinity has Financial Advocates who can help with understanding your insurance coverage.
UnityPoint Health - Trinity will share your insurance and demographic information with other health care providers such as physicians, anesthesiologists, radiologists and pathologists for billing purposes. You will receive separate balance due statements from these providers.
If you have questions on how your insurance processed payment for your health care claim, you should contact your insurance company or call us at (800) 777-8645.
If you are scheduled for services at UnityPoint Trinity, our Centralized Scheduling Department will contact you with an estimated amount you will be responsible to pay.
You will need to present your insurance card(s) at the time of service. Your card(s) will be copied to ensure that the correct information is available for insurance processing. At the time of registration, you will be asked for payment of your estimated amount you will be responsible to pay.
What if I can't pay my hospital bill?
Medical bills are often unplanned and can be difficult to understand or pay. We have trained Financial Advocates who can answer your financial questions.
Please do not hesitate to ask for them while you are here or, if you prefer, you can call (515) 574-6633.
Options for Paying Your Medical Bills
We accept cash, checks or credit card payments.
UnityPoint Health Financial Assistance
Assistance may be available to help you with your medical bills. A Financial Advocate can help you with the application process. Learn more about our Financial Assistance Program.
Past Due Accounts
Federal and State laws require all hospitals to seek full payment. If your account becomes past due, Trinity will take appropriate action to recover the amount due. If there is a problem with your account, contact the Customer Service Center at (888) 343-4165. If you fail to follow through with your financial responsibilities, Trinity may refer your account to a collection agency.