UnityPoint Clinic Family Medicine and Walk-In Care - Cascade

610 2nd Avenue Northeast
Cascade, IA 52033

Current Estimated Wait:
0 hr 0 min

UnityPoint Clinic Family Medicine and Walk-In Care - Peosta

8456 Commercial Ct
PO Box 80
Peosta, IA 52068

Current Estimated Wait:
0 hr 3 min

UnityPoint Clinic Urgent Care - West

2255 John F Kennedy Road
Dubuque, IA 52002

Current Estimated Wait:
0 hr 9 min
Mother and Father with their 3 happy children

Rights and Responsibilities

The patient is provided a written copy of Patient Rights and Responsibilities at the time of admission. This information is posted in outpatient areas and copies are available. If a patient has any concerns regarding their rights and responsibilities, refer to Policy 401m, Responding to Complaints and Grievances. These rights and responsibilities include the following:

As a patient, or parent or legal guardian of a patient, you have the right to:


  1. Be informed in writing of your rights before patient care is furnished or discontinued whenever possible.
  2. Receive effective communication. When written information is provided, it is appropriate to your age, understanding and language appropriate to the populations we serve.
  3. Have language interpreters available at no cost to you. If you have vision, speech, hearing, language, and cognitive impairments, the hospital will address those communication needs.
  4. Be treated kindly and respectfully by all hospital personnel.
  5. Receive complete and current information concerning your diagnosis, treatment and prognosis in terms you can understand. When it is not medically advisable to give such information, it should be made available to an appropriate person on your behalf.
  6. Consult with a specialist of your choosing at your request and expense if a referral is not deemed medically necessary by your attending physician.
  7. Be given an explanation of any proposed procedure or treatment. The explanation should include a description of the nature and purpose of the treatment or procedure; the known risks or serious side effects; and treatment alternatives.
  8. Know the name, identity and professional status of the physician or other practitioners providing care, services, and treatment to you at the time of service.
  9. Know the name of the physician or other practitioner who is primarily responsible for your care, treatment, and services within 24 hours after admission.
  10. Expect that a family member (or representative) and physician will be notified promptly of your admission to the hospital.
  11. Participate in developing and implementing your plan of care.
  12. Make informed decisions and be involved in resolving dilemmas about your care, treatment, and services. With your permission and as appropriate by law, your family will be involved in care, treatment, and service decisions.
  13. Have an advance directive, such as a living will or a healthcare power of attorney and have hospital staff and practitioners who provide care in the hospital comply with these directives. These documents express your choices about your future care or name someone to make healthcare decisions if you are unable. If you have a written advance directive, you should provide a copy to the hospital, your family and your doctor.
  14. Refuse medical care, treatment, or services to the extent permitted by law and regulation and to be informed of the medical consequences of such refusal. When you are not legally responsible, your surrogate decision maker, as allowed by law, has the right to refuse care, treatment, and services on your behalf.
  15. Access to receive treatment, care, and services within the capability and mission of UnityPoint Health - Finley Hospital, in compliance with law and regulation and payment policies.
  16. Request transfer of your care to another physician or facility.
  17. Receive medical evaluation, service and/or referral as indicated by the urgency of your situation. When medically permissible, you may be transferred to another facility only after having received complete information and explanation concerning the need for, and alternatives to, such a transfer. The facility to which you will be transferred must first accept the transfer.
  18. Receive care and treatment that maintains your personal privacy and dignity. Discussions about your care, examination and treatment are confidential and should be conducted discreetly. You have the right to exclude those persons not directly involved in the care. If you desire to have private telephone conversations, you will have access to private space and telephones appropriate to your needs.
  19. Expect that all communications and clinical records pertaining to your care will be treated confidentially.
  20. Access information contained in your medical records within a reasonable time frame(within 14 calendar days of your request).
  21. Have your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected
  22. Exercise cultural and spiritual beliefs that do not interfere with the well being of others. Certain cultural and spiritual beliefs may nevertheless interfere with the planned course of your medical therapy. You may exercise your cultural and spiritual beliefs and take actions in accordance therein as are legally recognized and permissible in the State of Iowa.
  23. Know if your care involves any experimental methods of treatment, and if so, you have the right to consent or refuse to participate.
  24. Be informed by the practitioner of any continuing healthcare requirements following discharge.
  25. Examine your bill and receive an explanation of the charges regardless of the source of payment for your care within a reasonable period of time following receipt of a request.
  26. Be informed of the hospital rules and regulations applicable to your conduct as a patient.
  27. Use the Finley Hospital grievance (complaint) resolution process for submitting a written or verbal grievance to your caregivers, your healthcare practitioners, or Administration. You may freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care, treatment, and services. If you submit a complaint or grievance, it will be investigated. Action will be taken to resolve the concern either verbally or in writing when appropriate.
  28. Receive a written response to your grievance from the hospital within seven (7) business days.
  29. Refer concerns or grievances regarding quality of care, premature discharge or beneficiary complaints to the Iowa Department of Inspections and Appeals, Health Facilities Division, Lucas State Office Building, Des Moines, Iowa 50319. Toll free number is 1-877-686-0027. Medicare patients may also refer their concerns to the Iowa Foundation for Medical Care (IFMC), which is the Medicare quality improvement organization for Iowa. The IFMC may be reached at 515-223-2900 or at this address: 6000 Westown Parkway, West Des Moines, IA 50266. If you have a complaint about your care, you may also log a complaint about your care directly to our accrediting agency. This can be done by mail to DNV Healthcare Attn: Healthcare Complaints, DNV Healthcare USA Inc., 4435 Aicholtz Road, Suite 900, Cincinnati, OH 45245; by phone at (866) 496-9647; by fax at (281) 870-4818; by email at hospitalcomplaint@dnv.com; or online at this website.
  30. Be free from restraints or seclusion of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.
  31. Receive information about rights as a Medicare beneficiary at admission.
  32. Receive care in a safe and secure setting. If you have concerns or questions regarding your safety, report to your caregiver or Guest Relations.
  33. Be free from all forms of abuse, neglect, exploitation or harassment.
  34. Receive appropriate assessment and management of pain.
  35. Expect unrestricted access to communication. If visitors, mail, telephone calls, or other forms of communication are restricted as a component of your care, you will be included in any such decision.
  36. Be informed of your health status.
  37. Have the hospital support your right to access protective and advocacy services.
  38. Receive a copy of the Notice of Privacy Practices.
  39. Be informed about the outcomes of your care, treatment, and services including unanticipated outcomes.

As a patient, you have the responsibility:

  1. To provide accurate and complete information about present complaints, past illnesses, hospitalizations, medications (all prescription and over-the-counter medications, including herbals) and other matters relating to your health, including advance directives, and reporting perceived risks in your care and unexpected changes in your condition and whether you clearly comprehend a contemplated course of action and what is expected.
  2. To follow the treatment plan recommended by the practitioner primarily responsible for your care. This may include following the instructions of nurses and other health care professionals as they implement the practitioner's orders and enforce the applicable hospital rules and regulations.
  3. For your actions if you refuse treatment or if you do not follow the practitioner's instructions.
  4. To assure that the financial obligations of your care are fulfilled as promptly as possible.
  5. To follow hospital rules and regulations affecting patient care and conduct.
  6. To be considerate of the rights of other patients and hospital personnel, and for assisting in the control of noise and number of visitors in your room.
  7. To comply with our tobacco-free environment policy.
  8. To ask questions when you do not understand what you have been told about your care or what you are expected to do.
  9. To participate with your caregivers to develop a pain management plan.
  10. To remain in your patient care unit unless a hospital staff member attends you.
  11. To utilize "Your Patient Safety Rights" information to help prevent errors in your care.
  12. To respect Finley Hospital property.