Employee Assistance Program FAQ

UnityPoint Clinic - Express

180 Jordan Creek Parkway, Suite 120
West Des Moines, Iowa 50266

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UnityPoint Clinic Urgent Care - Altoona

2720 8th St. SW
Altoona, Iowa 50009

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UnityPoint Clinic Urgent Care - Ingersoll

2103 Ingersoll Ave., Ste. 2
Des Moines, Iowa 50312

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Urgent Care - Ankeny

3625 N. Ankeny Blvd.
Suite E
Ankeny, Iowa 50023

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Urgent Care - Lakeview

6000 University Avenue
Suite 101
West Des Moines, Iowa 50266

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Urgent Care - Merle Hay

4020 Merle Hay Road
Suite 100
Des Moines, Iowa 50310

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Urgent Care - Southglen

6520 SE 14th St.
Des Moines, Iowa 50320

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Urgent Care - Urbandale

2901 86th Street
Urbandale, Iowa 50322

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EAP Frequently Asked Questions

What is the Employee Assistance Program (EAP)?

EAP offers counseling to you and your family members that live in the household. EAP is a voluntary, work-based program that offers free and confidential assessments, short- term counseling, referrals, and follow up services to employees who have personal and/or work related problems.

Is there a fee?

No, each employee and family member that live in the household receive 6 sessions per calendar year at no charge. If your issues cannot be resolved during your available visits, your EAP counselor will refer you to a provider who is best suited to address your needs. Once referred, you'll be responsible for payment.

Are services confidential?

Absolutely! Written records of all services are kept private and are unavailable to employers or others without the written consent of the identified client (or legal guardian). EAP guarantees strict standards of privacy and confidentiality according to State and Federal guidelines unless disclosure of information is required by law. EAP records are kept separate from other hospital client records.

What are the EAP counselor's qualifications?

EAP providers have a master degree and are licensed at an independent level. Some staff are also Certified Employee Assistance Professionals.

What types of problems are seen through the EAP?

You may call for any type of concern or problem. The most common issues include are: 

* Depression or Anxiety
* Child and adolescent issues
* Grief and bereavement
* Child-parent problems
* Family, marriage, and other relationship issues
* Stress related illness
* Problems between Supervisor or co-worker
* Coping with chronic illness=
* Addiction (drug, alcohol, gambling, etc.)
* Domestic Violence

Does EAP offer other services besides counseling?

Yes. UnityPoint Health - Des Moines EAP offers a variety of team-building and department trainings approaches that address problems and facilitate improvement in your area's ability to work together. These can be conducted in a variety of formats ranging from short presentations, lunch and learn sessions to longer presentations, if needed. Commonly requested topics are:

* Stress Management
* Conflict Resolution
* Drug-Free Workplace
* Teamwork
* Transitions
* Communication 

We also provide Psychological First Aid (PFA). PFA is a confidential small group process to share feelings and reactions about the traumatic incident needing addressed, to provide information on stress management and coping techniques and to establish a network of support within the work environment.  

The death or suicide of a coworker, serious work accident, a natural disaster, or unexpected stress leaves its mark on employees. If you have experienced a traumatic event in your department, please reach out to us at (515) 263-4004. Typically a PFA is scheduled 48 hours after an event has happened to allow time for people to begin processing so the meeting can help identify coping strategies and common reactions. If the PFA happens to soon, the team may not be ready to process.

What are the EAP hours?

The EAP office is open Monday - Thursday from 8:00 a.m. - 4:30 p.m. and 8:00 a.m. - 2:30 p.m. on Friday. We also have evening appointments available on Monday, Wednesday and Thursday.

Is EAP available after business hours?

Yes, a counselor is available on- call 24 hours a day, seven days a week to provide crisis assistance and guidance on immediate steps one should take to get help in a behavioral health or family crisis. 24 hour on-call coverage is also available to managers and supervisors for guidance in handling critical incident responses.

How do I contact EAP?

You may call (515) 263-4004 directly or email Angie who does all our scheduling at angie.reece-koch@unitypoint.org.

Does EAP affect my job?

No, you would need to sign a Release of Information for us to ever be able to share with anyone. If your job performance is affected, your supervisor may recommend EAP to you as a resource for you to use to resolve any personal or work related problems. The goal is to improve your personal well-being- and work performance. If they do refer you, we will ask that you sign a release, just to share that you attended and to see if the supervisor wants to provide information they think would help in our work together.