-
Assist provider and other clinical staff with obtaining basic vital information preparing patient for examination, treatment and minor surgical procedures.
-
Demonstrates competence in the skills necessary to carry out assigned duties.
-
Responsible for tracking system for follow-up appointments related to office visits, laboratory tests and procedures to regularly follow patients monitoring disease status.
-
Schedule referrals for patients with specialist or outpatient as requested by the provider. Complete appropriate forms or requisitions needed for referrals or lab testing, including appropriate CPT/ICD-9 coding.
-
Answer questions and provide teaching to patients and family members.
-
Provide appropriate and timely documentation in the patient’s electronic health record using standardized workflows and processes.
-
Provide information to appropriate regulatory agencies (i.e. health department).
-
Facilitate and support relationships between providers (e.g. within clinic, referring) and with ancillary services.
-
Demonstrate the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
-
Understand inpatient and outpatient specialty procedures. Responsible for compliance with precertification requirements.
-
Thoroughly understand anatomical impact (phases/stages, thresholds) for clinic specialty services including co-morbidities and influences impacting patient care and treatment.
-
Thoroughly understand testing (lab and procedures) values and relationship to patient status with accountability to take next steps, as appropriate to scope and licensure.
-
Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.
-
Meet the department work schedule.
-
Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
-
Maintain compliance with Personnel policies and procedures.
-
Monitor environmental conditions in order to secure protected health information.
-
Maintain regular and consistent attendance at work.
-
Behave in a manner consistent with all Compliance and HIPAA policies and procedures.
-
Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
-
Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
-
Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.