Your Patient Experience Matters to UnityPoint Health
At UnityPoint Health – Trinity, we strive to provide the best outcome for every patient, every time. Your experience begins when you make the decision to allow us to partner with you on your health care journey and our goal is to provide you with the best experience possible.
A dedicated patient experience team was developed in 2015 to focus on the experience that goes beyond common environmental concerns during your hospital stay. Our team's sole focus is on the experiences of our patients and families through the study and observation of all levels of care. Patient experience professionals regularly meet with patients and family members and follow survey scores and feedback to continually monitor and improve the level of care we deliver.
We are constantly striving to improve your experience by researching and implementing best practices. Our patient experience team develops impactful measures in patient care, community and team member relations that guide our culture of an empathetic and compassionate environment for patients and their families.
In our effort to exceed your expectations, we use HCAPHS (Hospital Consumer Assessment of Healthcare Providers and Systems) surveys. These surveys are designed and regulated by Centers for Medicare and Medicaid Services and provide a powerful insight into your feedback. We are happy to provide this information so you can easily compare our care with other providers.
You can view our complete survey score at: https://www.medicare.gov/hospitalcompare/search.html
The team at UnityPoint Health – Trinity strive for you and your family to have an exceptional patient experience. Our patient advocate is available to assist in any areas of your journey with us that you want to tell us about.
The patient advocate can help with:
- Delivering compliments for physicians, nurses and all other team members.
- Serving as a formal grievance resource, if needed.
- Bridging the gap when you feel your expectations have not been met.
The patient advocate office is open Monday through Friday from 8 a.m. to 4:30 p.m.
UnityPoint Health – Trinity
2701 17th Street, Rock Island, IL 61201