Patient Charges and Costs

You're more than just a label on a bill. UnityPoint Health wants to provide you with the information you need to keep your health on point. These price transparency resources include information about our charges, your costs and financial assistance that may be available to you. We want to deliver easier, more personal care to you and your family.

Options to Estimate Your Health Care Costs

When you need our services, you may wonder how much your care will cost. Here are several ways to get the information you need:

1. Contact your insurance provider

If you have health insurance, it is best to first contact your insurance provider.

Why? Many insurance providers offer price estimates for your out-of-pocket costs based on your plan's specific benefits. Also, your insurance provider may be able to estimate the cost for all your care – including not only hospital charges but also physician charges and other associated charges, such as therapy. Your insurance provider may also have information to help you compare price and quality measures for all the healthcare providers available to you in your plan.

2. Request a personalized cost estimate from UnityPoint Health

UnityPoint Health personalized out-of-pocket cost estimates (price estimates) are available based on your specific planned services and your insurance plan. To request a cost estimate, just call (833) 23-PRICE. You may also submit an online estimate request using the link provided on the "Patient Charges and Costs" page for your specific hospital region.

Patients of UnityPoint Health - Meriter should call (608) 417-5030 for a cost estimate or submit an online estimate request using the link on the Meriter "Patient Charges and Costs" page.

Why? We are committed to providing you with information about your estimated out-of-pocket cost as you make health care decisions. UnityPoint Health has agreements with many insurance companies that determine the amount we are paid. Our Financial Clearance teams will verify your insurance coverage and benefits, including your plan's required co-payments, deductible cost, co-insurance and maximum out-of-pocket cost specified in your plan. We can also discuss your payment options.

3. Use the My UnityPoint cost estimator tool

Self-service cost estimates (price estimates) for many common non-emergency procedures and services are now available. UnityPoint Health has a new user-friendly tool to help estimate your likely out-of-pocket costs for many common health care procedures (for example, abdominal surgery, joint surgery, obstetric care) and services (such as CT, MRI or ultrasound imaging or laboratory services). The tool is available both online and as part of MyUnityPoint, our patient portal.

Please visit the Patient Charges and Costs page for your specific hospital region and select the self-service cost estimator link, or visit MyUnityPoint.

Why? Having a general idea of your costs for a variety of common types of healthcare procedures and services (such as medical imaging and laboratory costs) through a self-service tool may be useful to you as you plan for upcoming non-emergency care. This self-service price estimating tool is available to you 24 hours a day, seven days a week.

4. Request financial assistance

If you are not insured or think you will need help paying your bill, please call (844)-909-2400.

Why? UnityPoint Health has financial assistance policies to assist patients who cannot pay for some or all the care they receive. Our Financial Counselors can also help determine if you are eligible for other coverage or benefits.

Price Transparency Resource - Hospital Charge Information (Chargemaster and DRG Files)

The Centers for Medicare and Medicaid Services (CMS) require hospitals to provide a listing of their current standard charges, including a description for the item or service associated with each charge, for every item and service provided by the hospital. CMS additionally requires hospitals to list their standard charges by Diagnosis-Related Group (DRGs). 

UnityPoint Health supports the intent of these requirements and the need to provide accessible information to patients on the cost of health care services. However, it is important to note that these numbers do not represent what patients may actually owe after a hospital stay or other service.

A hospital's charges are based on its unique range of services, adoption of new medical technologies, government funding level, patient demographics, other local and regional factors. There is also a difference between "charges" and "costs".

  • Charges are the full retail price for hospital or hospital outpatient services.
  • The discount price is a lower rate that may be negotiated with payers ("contractual rate" or "allowable rate") or with patients ("self-pay discounts"). 
  • The final patient cost is the individual patient's financial responsibility (your cost for services based on your benefit coverage and the discounted price).  

The charges shown on the Patient Charges and Costs pages on our regional websites do not represent payments or any specific/individual patient responsibility. Your financial responsibility will vary depending on your health insurance plan. Also, fees for doctor services or anesthesia administration are not reflected in this list and will be billed separately by your doctor.

Please view the charge information for your local hospital on the local region's Patient Charges and Costs page.

Price Transparency Resource - Hospital Charge Information (All Payer File)

The Centers for Medicare and Medicaid Services (CMS) requires hospitals to publish a comprehensive machine-readable file (MRF) with pricing for all items and services by insurance payer on their web site. This machine-readable file is not necessarily intended for direct patient interpretation. This information has been compiled from our billing, claims, and insurance payment files.

Please view the charge information for your local hospital or hospitals on the local region's Patient Charges and Costs page.

No Surprise Billing

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are now protected from surprise billing or balance billing.

"Out-of-network" means providers and facilities that haven't signed a contract with your health plan. Out-of-network providers may be permitted to bill you for the difference between what your plan agreed to pay and the full amount charged for a service. This is called "balance billing". This amount is likely more than in-network costs for the same service and might not count toward your annual out-of-pocket limit.

"Surprise billing" is an unexpected balance bill. This can happen when you can't control who is involved in your care — like when you have an emergency, or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

Please open the document below, in English and Spanish, to learn more about how you are protected from surprise medical bills, and who to contact if you believe you've been wrongly billed.

Your Rights and Protections Against Surprise Medical Bills (English and Spanish)

State Hospital Charge Comparisons

You may also access comparative hospital charge information at state hospital association websites. UnityPoint Health will continue to provide this useful information for health care consumers.

Providing Timely and Understandable Charge and Cost Information is Important to Us

UnityPoint Health is continually working to improve how we share information about our charges and the cost of your care. As you plan your health care needs, be sure to use all the resources on this page and reach out to your insurance provider.