Your Patient Rights & Responsibilities at UnityPoint Health

Express Care - Bettendorf

01 Patients
Waiting Now

Express Care - John Deere Road

00 Patients
Waiting Now

Express Care - Moline

01 Patients
Waiting Now

Express Care - North Port

00 Patients
Waiting Now

UnityPoint Clinic Express Care - Rock Island

00 Patients
Waiting Now

Patient Rights & Responsibilities

We do our best to be patient-centered, from our organizational mission down to the bedside care and diligence we exercise. Your care impacts every aspect of you as a person, including your mind, body and spirit. To help us reach our patient care goals, we have adopted the following list of patient rights and responsibilities. We also have a process in place for patients and families to address concerns including contacting the Joint Commission if necessary.

The patient has the right:

  1. To know who is responsible for authorizing and performing his/her procedures or treatment.
  2. To be informed that, in keeping with Trinity's teaching mission, the health care team may include health care professionals in training.
  3. To be informed, in understandable terms, the nature of his/her condition, proposed treatment or procedure, and prognosis.
  4. To consult with another physician or specialist at his/her own request and expense.
  5. To have his/her privacy respected while receiving medical care.
  6. To complain without fear of compromising his/her care.
  7. To expect that all communications and records pertaining to his/her care will be treated as confidential.
  8. To refuse treatment and to be informed of the consequences of his/her action.
  9. To receive considerate, respectful care at all times and under all circumstances.
  10. To request to be transferred to another institution, providing it is medically permissible, and that the other institution will accept his/her transfer.
  11. To receive complete information and an explanation, if Trinity requests to transfer him/her to another facility.
  12. To examine and receive an explanation of his/her bill.
  13. To explore, with the health care team, the option of using or declining to use life-prolonging procedures in the event of terminal illness.
  14. To have access to his/her medical records according to Trinity policy.
  15. To have access to the services provided by Trinity regardless of race, creed, sex, national origin, religion, socio-economic status, or sources of payment for care.

The patient has the responsibility:

  • To be honest about matters that relate to him/her as a patient.
  • To attempt to understand his/her problems.
  • To attempt to follow the directions and advice offered by the staff.
  • To know the staff members who are caring for him/her.
  • To report changes in his/her condition to those responsible for the provision of care and welfare.
  • To be considerate and respectful of the rights of both fellow patients and staff.
  • To honor the confidentiality and privacy of other patients.
  • To notify the patient representative if he/she feels his/her rights are being or have been violated.
  • To meet the financial obligations of his/her health care as promptly as possible.
  • To follow medical center rules and regulations affecting his/her care and conduct.

In all cases where any person raises a concern that remains unresolved concerning a divergence of opinion regarding the rights or treatment of a neonate, child, or adolescent patient and the rights of their parents and/or guardians, Trinity shall consult with the appropriate agency.

Patient Representatives

Trinity's medical staff and employees seek to treat patients with fairness and concern, recognizing their needs and satisfying them to every extent possible. When patients and family members need further assistance in resolving issues concerning hospitalization, a patient representative can assist. 

The Joint Commission

If you have a patient safety event or concern about our healthcare organization, you may contact The Joint Commission by following these instructions.

Online:

Fax:   (630) 792-5636

Mail:  Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181