Understanding Your Hospital or Clinic Bill 

1. Billing Address (Guarantor): The person designated to receive the monthly billing statements. This person is responsible for coordinating the billing, payment and insurance coverage for the account.
2. Patient Account Number: The account number of the person who received services. Refer to this number when calling with questions.
3. Current Amount Due: This is your total balance for services performed at UnityPoint Health.
4. Facility Name: The location where service was provided.
5. Services Provided: Description of services provided.
6. Adjustments/Payments: Payments and adjustments applied to the account.
7. New Charges: Charges incurred for new services during the past month.
8. Visit Balance: The current balance of each account.
9. Balance Forward: Description of services on previous statement

Contact Our Billing Processor

We are available the following hours:

Hours (Central Time)

Billing Inquiry and Payment Address

Payment Processing Center
P.O. Box 809284
Chicago, IL 60680-9284

Toll-Free Phone Number
(844) 849-1260