Home Health Text Messaging Terms and Conditions

UnityPoint at Home - Home Medical Equipment Text Messaging Agreement and Consent

Consent to Contact: By providing a telephone number (whether wireless, cellular, residential, or other) and/or an email address, I, on behalf of myself or the person for whom I am signing this document, expressly consent to receiving calls, text messages, and emails, whether live, autodialed, or pre-recorded, from UnityPoint at Home - Home Medical Equipment (HME), its agents, contractors, or business associates (collectively "UPAH") at any phone number or email address associated with my account regarding various aspects of my medical condition and treatment, which may include without limitation test results, prescriptions, appointments, billing, payment, debt collections, referrals, screening for a condition, monitoring of my condition, and general health care operations. If I discontinue use of any phone number or email provided, I shall promptly notify UPAH and hold UPAH and its affiliates harmless from any expenses or other loss arising from any failure to notify.

I understand that text messaging and emailing are not a confidential or secure method of communication. I further understand that, because of these methods, there is a risk that the text messages or emails regarding my medical condition and treatment including my personal health information might be intercepted, read by a third party, and/or used for inappropriate purposes. In addition, once the text or email is received by me, someone may be able to access my phone or email account and read the message containing my personal health information. I understand that it is my responsibility to make sure that only authorized people are allowed to access my phone or email account.

I understand that UPAH may use a third-party vendor to facilitate the delivery of text messages. I acknowledge that the third-party vendor may have its own separate consent process for text messaging, which may require me to provide explicit consent directly to the vendor. In such cases, I agree to follow the vendor's consent process as required. In the event that the third-party vendor is unable to read the text message field designating my consent or follow the consent process specified herein, I acknowledge that UPAH shall not be held liable for any issues arising from such limitations.

I understand that I am under no obligation to authorize UPAH to send me text messages or emails. I may opt-out of receiving these communications at any time by replying “Stop” to any text message or calling your local HME office or retail store. Message and data rates may apply from your mobile carrier. From time to time a text message or email may provide links to other websites, not owned or controlled by UPAH that we think might be useful or of interest to you. UPAH cannot, however, be responsible for the privacy practices used by other website owners or the content or accuracy of those other websites. Links to various outside websites do not constitute or imply endorsement by UPAH of these websites, any products or services described on these sites, or of any other material contained in them.

You may have already opted in or out to text messages or email with another UnityPoint Health affiliate. UnityPoint at Home’s HME service line utilizes a separate electronic health record (EHR) which does not integrate with other UnityPoint Health EHRs. Opting out of text messages or emails with another UnityPoint Health affiliate will not automatically opt you out of text messages or emails from UnityPoint at Home HME. If the phone number provided is listed another patient’s UnityPoint at Home HME account, that phone number may also be subscribed to text messages and subject to these terms and conditions.

NEITHER THE CONTENT NOR ANY OTHER SERVICE OFFERED BY OR THROUGH TEXTING IS INTENDED TO BE RELIED ON FOR MEDICAL DIAGNOSIS OR TREATMENT. USE OF TEXTING IS NOT MONITORED REAL-TIME FOR EMERGENCY MEDICAL NEEDS. DO NOT USE TEXTING TO ADDRESS A MEDICAL EMERGENCY. IN THE EVENT OF A MEDICAL EMERGENCY, DIAL 911 OR YOUR LOCAL EMERGENCY ASSISTANCE NUMBER.

I acknowledge the above-mentioned risks and hereby grant UPAH permission to communicate with me by phone, text message, and email.