Helpful Information for Patients
Beginning May 6, 2020, UnityPoint Health will test all patients admitted to our hospitals for COVID-19. This includes planned admissions and transfers of all ages who have not been tested for COVID-19 in the prior 72 hours.
Beginning today (Monday, April 27), UnityPoint Health - Meriter is requiring all patients and visitors at all Meriter facilities to wear a face covering or mask to help slow the spread of COVID-19.
Patients and visitors are asked to bring their own face covering or mask to wear. If a patient or visitor does not have a mask, Meriter will provide one. This updated masking guidance is based on recommendations from the Centers for Disease Control and Prevention (CDC) and the Joint Commission. The CDC has provided guidance on making, wearing and cleaning masks.
Thank you for choosing UnityPoint Health – Meriter. Our healthcare professionals have dedicated their lives to your good health, and they will make every effort to ensure that your stay is as pleasant as possible.
We encourage you to take an active part in your health care by asking questions and expressing concerns if you don't understand what you have been told, learning about your diagnosis and the medical tests and treatment plan you have been prescribed, and knowing the medications you are taking.
Patient Rights and Responsibilities
As a patient, you have the right to voice complaints regarding the quality of care and services you receive, and are assured that a complaint will in no way compromise your access to care. At UnityPoint Health - Meriter, patient representatives are available for any problems, concerns or complaints that hospital patients or their families may have while at Meriter. A representative will work on your behalf to address these issues.
To reach the Patient Representatives, call (608) 417-6462. When the Patient Representatives are away from the hospital, the Nursing Administrative Coordinator will respond to any concerns that may arise. You can also talk to your physician, nurse or nurse manager at any time.
You also may contact the Joint Commission's Office of Quality Monitoring to report any concerns or to register complaints.
- At www.jointcommission.org, using the "Report a Patient Safety Event" link in the "ActionCenter" on the home page of the website.
- By fax to 630-792-5636.
- By mail to The Office of Quality and Patient Safety (OQPS), The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, Illinois 60181.
Learn more about your rights as a patient.