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Patient Health Tips

We are committed to your health and safety. Here are some ways you can work with us and your medical team to help keep you safe while you are a patient in our hospital.

Ask Questions
Please feel free to ask any questions you may have. It is OK to ask questions. If you do not understand the answer, ask again. You have a right to expect answers that you can understand. Always ask questions before agreeing to any medical tests, before taking new medication or before any new treatments.

Know Your Medical Team
Healthcare professionals must wear identification badges. If someone who tries to care for you is not wearing an identification badge, ask for his or her name and notify a properly identified healthcare professional.

Wash Your Hands
Hand washing helps prevent the spread of germs. Infections that occur in the hospital are commonly spread by contact and may be prevented with hand washing. Wash your hands after you touch things in your room, move around your room or use the bathroom. Touching your nose or mouth with unwashed hands spreads germs that can cause disease or infection. Touching a wound with unwashed hands can infect the wound. And it is OK to ask your medical team and visitors if they have washed their hands!

Share Important Health Information With Your Medical Team
You may be asked the same questions different times by several members of your medical team (e.g., Do you have any allergies? What medications are you taking?). This is all part of making sure that you get the safest care. Be sure to let your medical team know all of the medications that you are taking, including non-prescribed/medicines not given to you by a doctor like aspirin, Motrin, Advil, vitamins and any herbal supplements.

Know Your Medicines

If you do not understand why you are taking a medication, what it does, its possible side effects, the best time to take it or foods to avoid, ask. Ask questions so that you understand the medication you are taking. Make sure it is the medicine that was ordered for you. If it looks like the wrong medicine, ask questions.

Condition H(elp)

Condition H(elp) empowers patients. It provides a communication avenue for patients and/or their families who have a concern about the care, a change in the patient's health or patient's well-being.

  • It is a resource telephone number that will activate a team of healthcare providers who will come to the patient's room and discuss the concern and assess the needs. Additional medical care may be called should the patient need it.
  • It's a resource available to families to assure they are receiving the best care possible.

The program is based on a common belief that those closest to the patient will notice subtle changes in their condition long before medical evidence is apparent. And family members may have knowledge that will benefit the patient's outcome. For example, a mother knows when a child is "acting different." Condition H addresses patients' needs and uses the family's and patient's feedback and knowledge.

Condition H does not bypass regular communication with the patient's physician or patient care team. This resource helps the patient or family if they feel they are not receiving adequate medical attention or being heard.

Information on how to request help with Condition H will be provided upon inpatient admittance.