What programs do you have to help me with my bill?
We can assist you in determining eligibility and applying for state programs such as Medicaid or the ACA Insurance marketplace, as well as the UnityPoint Health Financial Assistance program, FINA. Patient Financial Coordinator/Certified Application Counselor, PFC/CAC at (319) 369-7975.
Can I set up payments?
Yes, we do offer payment plan options based on total balance. Please contact our Avadyne payment center at (844) 849-1260 to make payment arrangements.
Why do I need to include financial information and documents for family members or roommates with my assistance application?
Eligibility for the UnityPoint Health financial assistance program, FINA, is based on total household income, which is the same standard used for most State and Federal aid programs.
Why do you need my insurance information for a cost estimate?
Health care billing and patient costs are complex and have many components. In order to provide you with a meaningful patient "out-of-pocket" estimated amount, it is necessary for us to consider any contract we might hold with your insurance company, along with your specific benefits, such as deductible, co-pay, or co-insurance.
How long does it take to get a determination for financial assistance?
This may take up to 3 to 4 weeks.
Do I need to pay before I have my procedure? Where do I pay?
As a courtesy to you we have verified your insurance benefits and we are asking for a down payment based on your estimated patient "out of pocket" cost.
- You may pay by phone by calling our cashiers at (319) 369-7127
- You may pay in person at our hospital cashier.
- You may mail your payment to the following address:
St. Luke's Hospital, Attn: Cashier Office, PO Box 3026, Cedar Rapids, IA 52406-3026
- You may pay when you check into the hospital on the day of your procedure.
If you feel you cannot afford to pay the estimated amount, please contact our Financial Counselors at (833) 234-7423 to help determine if you qualify for any financial assistance.
Are the baby charges separate from Mom's ?
Yes, baby charges will be billed separate from Mom's.
What is the status of my financial assistance?
Please contact our Central Billing Office at (888) 234-7423 for the current status of your application.
What is the cost for physician services? Who would I call for physician costs?
Please see physician cost and billing information under (web location where this information is currently listed)
Can I come in and talk with someone about my bill and help completing my financial application?
For questions regarding a current bill, please call the number on your statement for assistance. If you would like to meet with a Financial Counselor for help completing a financial assistance application, please contact our Patient Financial Coordinator/Certified Application Counselor, PFC/CAC at (319) 369-7975 to set up an appointment.
What are the Financial Assistance income guidelines and is it worth applying for assistance?
Please see the UnityPoint Health financial assistance policy for current income guidelines. For further assistance or questions regarding the UnityPoint Health FINA program or application process, please contact the UnityPoint Health Financial Assistance team at our Central Billing Office at (888) 343-4165.
Can I pay my bill online?
Yes, we offer an easy and secure way for you to pay your bill online.
Who should I contact with questions about my account or bill?
You can contact the UnityPoint Health Central Billing office by phone, mail or e-mail:
Phone: 1 (888) 343-4165 (toll free) or (515) 362-5111
Monday - Friday: 8 a.m. to 4:30 p.m.
Central Billing Office
1200 Pleasant Street
Des Moines, IA 50309
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