MyUnityPoint is a new, secure patient website that allows you to conveniently manage your personal health online. Because MyUnityPoint is web-based, you can log in at any time, any place. Get started with MyUnityPoint.
In addition to MyUnityPoint online tool, our Health Information Management team is available to assist you with your medical records inquiries.
We understand the importance of patient privacy. For your convenience, we have listed commonly asked questions regarding patient privacy and medical records. If you need additional information, please call UnityPoint Health - St. Luke's Health Information Management at (712) 279-3136.
Q: How can I get a copy of my medical records from St. Luke's?
A: You can download this request form (a Spanish version is available) and return it to St. Luke's by either faxing it to 712-279-7935 or mail it to:
UnityPoint Health - St. Luke's
Attn: Health Information Management, Release of Information
2720 Stone Park Blvd.
Sioux City, IA 51104
Once the form has been received by the Health Information Management Department, a staff member will contact you with follow-up steps.
Q: Who owns my St. Luke's health records?
A: The information in your health records belongs to you, however St. Luke's maintains the original, permanent record of your health care.
Q: How long are my records kept?
A: St. Luke's keeps outpatient records for 10 years and inpatient records for up to 25 years.
Q: Can I get copies of my record?
A: Yes. When you want copies of your health record, contact St. Luke's Health Information Management Department at (712) 279-3136. You will need to complete your request by completing a standard Release of Information form. This form will help us locate your record. There may be a fee based on the type of request and the number of copies made.
Q: Who has access to my records at St. Luke's?
A: Individuals participating in your health care have access to your records. After you receive treatment, other St. Luke's personnel performing the record-keeping duties will also have access to your record. In either case, access is limited to the employees who need to know the information as it relates to performing their job.
Q: Will St. Luke's release my records to a third party?
A: Records are not released to a third party unless you have signed an authorization to allow this to occur or are required by state or federal law/regulations. Physicians involved with your care are allowed access to your record.
Q: How is my information safeguarded against unauthorized access?
A: St. Luke's safeguards your records in three ways. First, paper records are stored in a secured, locked area with restricted access. Second, employees are only allowed access to records when they have a "need to know" as it relates to your care. Third, all employees are required to sign a confidentiality statement, which clearly outlines their responsibility regarding confidentiality.