Your Hospital Stay at UnityPoint Health – Des Moines
What to Expect
We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions and communicate openly with your health care team, you help make your care as effective as possible. We strive for every interaction to be a positive one for you and your family.
Know Your Care Team
You and your family's needs are important to us, and we encourage you to communicate any questions or concerns you may have with your care team.
Depending on your individual needs, these are some of the many members of the care team you may meet.
The doctor who admits you will direct your medical care throughout your stay. Your doctor will order medicine, diet, lab work and tests. He or she may also refer you to and consult with specialists. Hospitalists may also be involved in your care. Hospitalists are doctors who care for patients while in the hospital.
Nursing care is provided by a team of registered nurses (RNs), patient care techs (PCTs) and nursing students 24 hours a day.
Resident Doctors and Medical Students
Teaching future health care professionals is an important part of our mission. Residents and medical students, supervised by a doctor, may be part of your health care team. Our hospitals provide fully accredited training to resident doctors. We are a teaching facility and you may encounter students of various types on your care team.
A registered, licensed dietitian and a trained diet technician are available to provide expert nutrition education, counseling and recommendations to meet your dietary needs.
A host/hostess is assigned to patient units to assist with room service, menu selections and delivery of meal trays or nourishments.
A pharmacist will review your medication orders and work with your doctors and nurses to make sure you have safe and accurate medication.
A member of the housekeeping team will clean your room daily. If there is a facility-related problem in your room, please tell your nurse, and it will be taken
care of as soon as possible.
The hospital has a staff of professional chaplains who are available to assist you and your family, regardless of your religion. To request a chaplain, call
(515) 241-6212 or tell your nurse.
Other Care Team Members
You may also interact with care team members from the laboratory and radiology departments and physical, occupational, speech and respiratory therapists.
Room Service for Patients
Room service is available as part of your hospital stay. Meals may be ordered between 6:30 a.m. to 7 p.m. by calling (515) 241-7333. You will be given a menu based on your dietary needs.
Wireless Internet Access
Concerns, Compliments and Feedback
If you are concerned with any aspect of the care and/or services you receive during your stay at one of our hospitals or if you have ideas for improvement,
please bring them to the attention of a hospital team member, or ask for the manager of the unit where you are receiving care. During the evening,
early morning and weekend hours, please ask to speak with the charge nurse or supervisor.
If after doing so, you are still not completely satisfied with the level of care you receive, or have concerns after you leave the hospital, please contact our guest relations department at (515) 241-5000, Monday through Friday, 8 a.m. to 4:30 p.m.
Safety and Security
Our hospitals are staffed 24 hours a day by
professionally-trained officers who provide protective
services, security, safety assurance and compliance,
emergency preparedness and parking/traffic control. Hospital staff must ask your name and birthday and check your name band before every medication, test or surgery.