Patients and Visitors

UnityPoint Health - Iowa Methodist Medical Center

Welcome to Iowa Methodist Medical Center

Iowa Methodist Medical Center, a service of UnityPoint Health – Des Moines, is the health care provider in Central Iowa known for striving to find new ways to provide superior patient care, serving our patients and our community in new and innovative ways. We strive to provide for a patient-and-family-focused environment.

Visitor Policies and Guidelines

Visiting Hours: 7 a.m. to 8 p.m.

  • All patients, including COVID positive, are allowed two (2) visitors at a time.
  • One (1) visitor, age 16 or older, may stay in the patient’s room overnight to provide additional support and promote patient healing.     
  • Maternity Services are allowed two (2) visitors plus one (1) designated birthing coach/doula during the birthing process.
  • Outpatient Services, including emergency department patients, are allowed two (2) visitors at a time.
  • For pre-procedure patients, visitors can arrive with the patient at their arrival time when it's earlier than 7 a.m.
  • Minors under the age of 16 are allowed to visit if they are supervised by an adult who is not the patient. In the NICU, minors under the age of 16 must be a sibling and accompanied by an adult.
  • Visitors should stay home if they do not feel well.

Exceptions may be made for end-of-life or other extenuating circumstances on a case-by-case basis by nursing unit leadership. Visitors will be asked to leave if they are not willing to comply with these guidelines.

Hospital Information and Amenities

Dining Options

Southview Cafeteria

Located on level B of the South Wing of Iowa Methodist. The cafeteria offers a variety of entrees, grill options, salads, soups, desserts, snacks and daily specials. Open daily.

Monday through Friday

  • Breakfast: 5:30 to 10 a.m.
  • Lunch, Hot Line: 10:30 a.m. to 1:30 p.m.
  • Lunch, Grill: 10:30 a.m. to 3 p.m.
  • Dinner: 3:30 to 7:40 p.m.

Saturday and Sunday

  • 7 a.m. to 7 p.m.
Micro Market Overnight Hours
  • Monday through Friday, 8 p.m. to 5:30 a.m.
  • Saturday and Sunday, 7 p.m. to 7 a.m.
Gateway Café

Located on level 1 of Younker. The café offers grab-n-go salads, sandwiches and soups. Open Monday through Friday.

  • Breakfast: 7 to 10 a.m.
  • Lunch: 11 a.m. to 1:30 pm.
Atrium Café
Located on level 1 of the Methodist Medical Plaza Atrium, the café serves Starbucks coffee, grab-n-go salads, sandwiches and soups. Open Monday through Friday, 6:30 a.m. to 2 p.m.
Guest Tray
Family members and friends with a patient may order room service. Food may be ordered between 6:30 a.m. to 7 p.m. by calling (515) 241-7333. Ask a team member or the floor host/hostess for a guest menu. Visa and MasterCard are accepted as the method of payment.
Vending Machines

Vending machines serving sandwiches, snacks and drinks are located across the Iowa Methodist campus at the following locations:

  • First floor of the North Wing, near the Emergency Department and Outpatient Pharmacy.
  • First floor of the Northwest Wing, in the walkway between Blank Children's Hospital and the Methodist Medical Plaza Atrium.
  • First floor of Younker, open daily from 6 a.m. to 8 p.m.

Services & Amenities

Outpatient Pharmacy
The Iowa Methodist Medical Center Outpatient Pharmacy provides convenient access to prescriptions, over-the-counter medications and medication consultations. The pharmacy is located on North 1 next to the emergency department.
Chapel and Spiritual Services

The hospital has a staff of professional chaplains who are available to give support to patients and families through conversation, processing of difficult experiences or new diagnoses, prayer, and spiritual and emotional support. Chaplains can also assist in notifying your priest, minister, rabbi or faith group leader that you are hospitalized and would like a visit.

The Jeanne Hoff Goodwin chapel is located on the first floor, north wing of Iowa Methodist Medical Center. The chapel is always open for visitors of all faiths for prayer and meditation. An interfaith service is held in the chapel every Tuesday from Noon to 12:20 p.m. All are welcome to attend.

Chaplains are available 24 hours a day, seven days a week. To request a chaplain, you may ask your nurse to contact the on-call chaplain or call (515) 241- 6212.

Gift and Flower Shops

Our Gift Shops have a large variety of gifts, flowers, drinks and snacks for patients and employees with free delivery. Shopping is easy and convenient with our online Gift Shop.

Shop Online

You can also place orders with us over the phone. Please call 515-241-6193 and we can assist with your selection and collect your delivery/payment information.

Gift Shop hours are as follows (the shops are closed on major holidays):

  • Gift  & Flower Shop. Located in the north wing, first floor, near the main hospital entrance. Open Monday through Friday, 8 a.m. to 5 p.m.
  • Plaza Shoppe. Located in the Methodist Medical Plaza Atrium, first floor. Open Monday through Friday, 9 a.m. to 4 p.m.
Wireless Internet
A guest wireless network is available to patients and visitors. To access the network, find the list of available wireless networks on your device and select "UnityPoint Guest WiFi" to connect. You must accept our terms of use because you can access the wireless network from your laptop, tablet or smartphone. If you have trouble gaining access to the Internet, please call our 24-hour phone support system at 1-877-374-0229 to listen to a help message.

Guest Accommodations

If you are considering hotel accommodations for your visit, the greater Des Moines area offers a wide range of options. We have arrangements with many local hotels who may be willing to provide special rates for our patients and their family members.

Note: Please make sure to ask for the hospital rate when calling. Information is subject to change.

Near Downtown Des Moines
Near West Des Moines
Des Moines Marriott Downtown
700 Grand Avenue
Des Moines, IA
(515) 245-5500
Country Inn & Suites
1350 NW 118th Street
Clive, IA 50325
(515) 223-9254
Hampton Inn & Suites Des Moines Downtown
120 SW Water Street
Des Moines, IA 50309
(515) 244-1650
Courtyard by Marriott
410 S. 68th Street
West Des Moines, IA 50266
(515) 223-9800
Hilton Des Moines Downtown
435 Park Street
Des Moines, IA 50309
(515) 241-1456
Days Inn
1600 NW 114th Street
Clive, IA 50325
(515) 226-1600
Holiday Inn Downtown
1050 6th Avenue
Des Moines, IA
(515) 283-0151
Fairfield Inn & Suites by Marriott
7225 Vista Drive
West Des Moines, IA 50266
(515) 225-6100
Holiday Inn Express and Suites
333 SW 11th Street
Des Moines, IA
(515) 657-8181

Hampton Inn
7060 Lake Drive
West Des Moines, IA 50266
(515) 223-4700

Quality Inn and Suites
929 3rd Street
Des Moines, IA
(515) 282-5251

Homewood Suites by Hilton
6220 Stagecoach Drive
West Des Moines, IA 50266
(515) 218-7500

Renaissance Des Moines Savery Hotel
401 Locust Street
Des Moines, IA 50309
(515) 365-7241
Residence Inn at Jordan Creek Town Center
160 South Jordan Creek Parkway
West Des Moines, IA 50266
(515) 267-0338
Residence Inn by Marriott Des Moines Downtown
100 SW Water Street
Des Moines, IA 50309
(515) 288-4500
Sonesta Simply Suites
7625 Office Plaza Drive N
West Des Moines, IA 50266
(515) 221-0001
Staybridge Suites Downtown Des Moines
201 E Locust Street
Des Moines, IA 50309
(515) 280-3828
SpringHill Suites by Marriott
1236 Jordan Creek Parkway
West Des Moines, IA 50266
(515) 223-9005
  Staybridge Suites
6905 Lake Drive
West Des Moines, IA 50266
(515) 223-0000
  TownePlace Suites Marriott
125 South 68th Street
West Des Moines, IA 50266
(515) 223-8015
  West Des Moines Marriott
1250 Jordan Creek Parkway
West Des Moines, IA 50266
(515) 267-1500
  The Wildwood Lodge
11431 Forest Avenue
Clive, IA 50325
(515) 222-9876

Admission Information

Your Hospital Stay

We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions and communicate openly with your health care team, you help make your care as effective as possible. We strive for every interaction to be a positive one for you and your family. 

DesMoines - Your Hospital Stay - YT Screen Grab.PNG

What to expect during your hospital stay.

Concerns, Compliments and Feedback

If you are concerned with any aspect of the care and/or services you receive during your stay at our hospital or if you have ideas for improvement, please bring them to the attention of a hospital team member, or ask for the manager of the unit where you are receiving care. During the evening, early morning and weekend hours, please ask to speak with the charge nurse or supervisor.

If after doing so, you are still not completely satisfied with the level of care you receive, or have concerns after you leave the hospital, please contact our guest relations department at (515) 241-5000, Monday through Friday, 8 a.m. to 4:30 p.m.

Safety and Security

Our hospital is staffed 24 hours a day by professionally trained officers who provide protective services, security, safety assurance and compliance, emergency preparedness and parking/traffic control. Hospital staff must ask your name and birthday and check your name band before every medication, test or surgery


The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day.

Please say thank you by sharing your story of how a nurse made a difference you will never forget!

Nominate an extraordinary nurse

ROSE Award

The ROSE Award rewards our Patient Care Technicians (PCTs) for their consistent demonstration of excellence through clinical expertise, extraordinary service and compassionate care.
Nominate a Deserving Patient Care Technician