Virtual Visiting

Emergency Department

202 S. Park St.
Madison, WI 53715

12 min Average
Wait
UnityPoint Health - Madison

Virtual Visiting

UnityPoint Health – Meriter continues to limit the number of people within our hospitals and clinics to prevent the spread of COVID-19. We know this can be hard when a loved one is in the hospital, so we have several options to help you connect.

Phone Calls

Each patient room has a phone. We encourage you to talk regularly with your loved one. 

Video Calls

Patient has a smartphone or tablet

If your loved one has a smartphone or tablet that has video capability, we encourage video calls. We have free public WiFi available for our patients. Any video chatting application (FaceTime, Facebook, Google Duo, Google Hangouts, Zoom, etc.) can be used on personal devices.

Patient doesn't have smartphone or tablet

If your loved one doesn't have a smartphone or tablet with video capability, we can supply one. We are unable to use many video chatting applications on a Meriter device for security reasons, but we will email you a link to a secure video chat. To request a virtual visit please call 608-417-5270 and leave a message. 

What you will need:

  • Internet connection

  • A working email address for you and anyone else who will join the video call (multiple people can join at once)

  • Access to a device (smartphone, tablet, computer) that:

     - Has a microphone (most laptops and phone do; some desktop computers don't)

     - Can display video

  - Has a camera so your loved one can see you, too (not required)

  • If you are using an Apple device/Safari browser, you may need to download the Microsoft Teams app. Click this link and follow the directions. If accessing from another device or browser, you may not need to download the app. 

What you will do:
  • Check your email inbox for an email. The subject line will be: "You have been invited to a virtual visit"

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  • Click the link ("Click here to join their meeting") in the email. You will not need a username or password to enter the video chat.

  Select "Watch on web instead" if you don't have or want to download the app

  - You can sign in to a Microsoft account or choose to "join anonymously"

  • Turn on your video (1) and microphone (2) by clicking/tapping the icons. Click/tap "Join now" (3)

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Watch a video on how to use Microsoft Teams

Having trouble?

  • Are you connected to the internet?

  • Is your microphone is turned on?

  • Is your camera is turned on?