Patients and Visitors
Welcome to Iowa Methodist Medical Center
Iowa Methodist Medical Center, a service of UnityPoint Health – Des Moines, is the health care provider in Central Iowa known for striving to find new ways to provide superior patient care, serving our patients and our community in new and innovative ways. We strive to provide for a patient-and-family-focused environment.
Visitor Policies and Guidelines
Visiting Hours: 7 a.m. to 8 p.m.
- All patients, including COVID positive, are allowed two (2) visitors at a time.
- One (1) visitor, age 16 or older, may stay in the patient’s room overnight to provide additional support and promote patient healing.
- Maternity Services are allowed two (2) visitors plus one (1) designated birthing coach/doula during the birthing process.
- Outpatient Services, including emergency department patients, are allowed two (2) visitors at a time.
- For pre-procedure patients, visitors can arrive with the patient at their arrival time when it's earlier than 7 a.m.
- Minors under the age of 16 are allowed to visit if they are supervised by an adult who is not the patient. In the NICU, minors under the age of 16 must be a sibling and accompanied by an adult.
- Visitors should stay home if they do not feel well.
Exceptions may be made for end-of-life or other extenuating circumstances on a case-by-case basis by nursing unit leadership. Visitors will be asked to leave if they are not willing to comply with these guidelines.
Hospital Information and Amenities
Dining Options
Located on level B of the South Wing of Iowa Methodist. The cafeteria offers a variety of entrees, grill options, salads, soups, desserts, snacks and daily specials. Open daily.
Monday through Friday
- Breakfast: 5:30 to 10 a.m.
- Lunch, Hot Line: 10:30 a.m. to 1:30 p.m.
- Lunch, Grill: 10:30 a.m. to 3 p.m.
- Dinner: 3:30 to 7:40 p.m.
Saturday and Sunday
- 7 a.m. to 7 p.m.
Micro Market Overnight Hours
- Monday through Friday, 8 p.m. to 5:30 a.m.
- Saturday and Sunday, 7 p.m. to 7 a.m.
Located on level 1 of Younker. The café offers grab-n-go salads, sandwiches and soups. Open Monday through Friday.
- Breakfast: 7 to 10 a.m.
- Lunch: 11 a.m. to 1:30 pm.
Vending machines serving sandwiches, snacks and drinks are located across the Iowa Methodist campus at the following locations:
- First floor of the North Wing, near the Emergency Department and Outpatient Pharmacy.
- First floor of the Northwest Wing, in the walkway between Blank Children's Hospital and the Methodist Medical Plaza Atrium.
- First floor of Younker, open daily from 6 a.m. to 8 p.m.
Services & Amenities
The hospital has a staff of professional chaplains who are available to give support to patients and families through conversation, processing of difficult experiences or new diagnoses, prayer, and spiritual and emotional support. Chaplains can also assist in notifying your priest, minister, rabbi or faith group leader that you are hospitalized and would like a visit.
The Jeanne Hoff Goodwin chapel is located on the first floor, north wing of Iowa Methodist Medical Center. The chapel is always open for visitors of all faiths for prayer and meditation. An interfaith service is held in the chapel every Tuesday from Noon to 12:20 p.m. All are welcome to attend.
Chaplains are available 24 hours a day, seven days a week. To request a chaplain, you may ask your nurse to contact the on-call chaplain or call (515) 241- 6212.
Our Gift Shops have a large variety of gifts, flowers, drinks and snacks for patients and employees with free delivery. Shopping is easy and convenient with our online Gift Shop.
You can also place orders with us over the phone. Please call 515-241-6193 and we can assist with your selection and collect your delivery/payment information.
Gift Shop hours are as follows (the shops are closed on major holidays):
- Gift & Flower Shop. Located in the north wing, first floor, near the main hospital entrance. Open Monday through Friday, 8 a.m. to 5 p.m.
- Plaza Shoppe. Located in the Methodist Medical Plaza Atrium, first floor. Open Monday through Friday, 9 a.m. to 4 p.m.
Guest Accommodations
If you are considering hotel accommodations for your visit, the greater Des Moines area offers a wide range of options. We have arrangements with many local hotels who may be willing to provide special rates for our patients and their family members.
Note: Please make sure to ask for the hospital rate when calling. Information is subject to change.
| Near Downtown Des Moines |
Near West Des Moines |
|---|---|
| Des Moines Marriott Downtown
700 Grand Avenue Des Moines, IA (515) 245-5500 |
Country Inn & Suites
1350 NW 118th Street Clive, IA 50325 (515) 223-9254 |
|
Hampton Inn & Suites Des Moines Downtown 120 SW Water Street Des Moines, IA 50309 (515) 244-1650 |
Courtyard by Marriott
410 S. 68th Street West Des Moines, IA 50266 (515) 223-9800 |
|
Hilton Des Moines Downtown
435 Park Street Des Moines, IA 50309 (515) 241-1456 |
Days Inn
1600 NW 114th Street Clive, IA 50325 (515) 226-1600 |
|
Holiday Inn Downtown
1050 6th Avenue Des Moines, IA (515) 283-0151 |
Fairfield Inn & Suites by Marriott
7225 Vista Drive West Des Moines, IA 50266 (515) 225-6100 |
|
Holiday Inn Express and Suites
333 SW 11th Street Des Moines, IA (515) 657-8181 |
Hampton Inn |
|
Quality Inn and Suites
929 3rd Street Des Moines, IA (515) 282-5251 |
Homewood Suites by Hilton
|
|
Renaissance Des Moines Savery Hotel
401 Locust Street Des Moines, IA 50309 (515) 365-7241 |
Residence Inn at Jordan Creek Town Center
160 South Jordan Creek Parkway West Des Moines, IA 50266 (515) 267-0338 |
|
Residence Inn by Marriott Des Moines Downtown
100 SW Water Street Des Moines, IA 50309 (515) 288-4500 |
Sonesta Simply Suites
7625 Office Plaza Drive N West Des Moines, IA 50266 (515) 221-0001 |
|
Staybridge Suites Downtown Des Moines
201 E Locust Street Des Moines, IA 50309 (515) 280-3828 |
SpringHill Suites by Marriott
1236 Jordan Creek Parkway West Des Moines, IA 50266 (515) 223-9005 |
| Staybridge Suites
6905 Lake Drive West Des Moines, IA 50266 (515) 223-0000 |
|
| TownePlace Suites Marriott
125 South 68th Street West Des Moines, IA 50266 (515) 223-8015 |
|
| West Des Moines Marriott
1250 Jordan Creek Parkway West Des Moines, IA 50266 (515) 267-1500 |
|
| The Wildwood Lodge
11431 Forest Avenue Clive, IA 50325 (515) 222-9876 |
Admission Information
Your Hospital Stay
We consider you a partner in your hospital care. When you are well informed, participate in treatment decisions and communicate openly with your health care team, you help make your care as effective as possible. We strive for every interaction to be a positive one for you and your family.
Concerns, Compliments and Feedback
If you are concerned with any aspect of the care and/or services you receive during your stay at our hospital or if you have ideas for improvement, please bring them to the attention of a hospital team member, or ask for the manager of the unit where you are receiving care. During the evening, early morning and weekend hours, please ask to speak with the charge nurse or supervisor.
If after doing so, you are still not completely satisfied with the level of care you receive, or have concerns after you leave the hospital, please contact our guest relations department at (515) 241-5000, Monday through Friday, 8 a.m. to 4:30 p.m.
Safety and Security
Our hospital is staffed 24 hours a day by professionally trained officers who provide protective services, security, safety assurance and compliance, emergency preparedness and parking/traffic control. Hospital staff must ask your name and birthday and check your name band before every medication, test or surgery