When you're at St. Luke's, you're family
Our mission is to provide you with a level of healthcare we want our own loved ones to receive. This mission guides everything we do, from our extensive amenities, to the staff and volunteers who can help you with your special needs.
If you need help getting to your hospital destination, our guest relations staff can personally escort you. Escorts are available at the check-in near the west lobby. Also feel free to ask a St. Luke's associate for help in finding your way. Information desks are located in the West Entrance lobby and the A Avenue lobby.
If there is anything we can do to help make your hospital experience more comfortable or if you have any comments or suggestions for improvement, please call a Patient Relations associate at (319) 369-7710.
Here are some of the amenities we're proud to offer our patients and their families:
St. Luke's offers activity carts stocked with crayons, coloring books, playing cards, Gameboys, personal DVD players and other items for patients and guests. The carts are located in the Emergency Department, SurgiCare, 3 West, Imaging Services, 4 West and the Laboratory.
ATM machines are located off the A Avenue Lobby and cafeteria.
Java City Coffee Shop
Located in the A Avenue lobby, Java City offers a variety of gourmet coffee, tea, sodas, blended drinks, baked goods and sandwiches.
Monday - Friday: 6:30 a.m. - 1:30 a.m.
Saturday - Sunday: 6:30 a.m. - 2 a.m.
Located off the cafeteria, the cyber lounge offers computers, printers and Internet access.
Located on the main level of the hospital, just off the B elevators.
Breakfast: 6 - 10 a.m.
Lunch: 10:45 a.m. - 1:30 p.m.
Dinner: 4:45 - 7 p.m.
Late Night: 10:30 p.m. - Midnight
St. Luke's Floral and Gifts is located in the A Avenue lobby and offers a wide variety of unique gifts, magazines and cards. You may also order gifts and flowers online.
A Avenue Lobby in St. Luke's
Mon-Thurs: 9 a.m. - 8 p.m. - Fri: 9 a.m. - 5 p.m. - Sat-Sun: 12 - 4 p.m.
EVlink Electric Charging Stations for Cars/Vehicles
Visitors that rely on charging their electric cars/vehicles can utilize our charging stations located off the West Entrance Parking Ramp.
The Carl and Mary Koehler Healing Garden is located on the north side of the Helen G. Nassif Center for Women's and Children's Health and A Avenue. The garden is open to the public 24 hours a day.
Sometimes having a family member in the hospital requires you to be away from your home. Several area hotels provide a discounted rate, ask for a hospital rate at the hotel you are staying at.
Lost or Found Items
Please contact the Patient Relations office at (319) 369-7710 to report a lost or found item. We will make every effort to locate a patient's lost property, however, we are not responsible for lost or stolen property.
USPS and FedEx mail drop boxes
U.S. Postal and FedEx mail drop boxes are located at the A Avenue entrance to the hospital.
The Cedar Rapids Gazette is offered free to our inpatients. A newspaper vending machine is also located in the A Avenue lobby alcove near the ATM.
Free Valet Parking
Valet parking is available at the West Entrance from 7:30 a.m. to 6 p.m., Monday - Friday. Valet service is also available at the Medical Office Plaza, Monday through Friday from 8 a.m. - 5:30 p.m.
Stamps may be purchased at the A Avenue Gift Shop.
Vending machines are located throughout the hospital in the cafeteria alcove, Basement B elevator foyer, SurgiCare and the lower level and second floor of the Center for Women's and Children's Health.