UnityPoint Clinic – Express
UnityPoint Clinic Express treats injuries and illnesses that require a healthcare provider's attention but are not life-threatening. Our teams have the experience and expertise to provide high quality care for patients of all ages – typically in under 30 minutes or less. With four convenient clinic locations in Cedar Falls, Waterloo and Waverly, you have easy access to care when you need it.
To help us manage a large number of patients at some of our sites, we are temporarily asking everyone to reserve a time online before coming to the clinic. Before you seek care, know:
Where to Go for Care
- Read our where to go for care guide.
- During the week (Monday – Friday), check with your primary care provider before going to an Express clinic.
- If you have a medical emergency, call 911 or go to the emergency room.
What to Expect at Urgent Care
If you must wait for care, please be patient. Our team is working hard to best serve you. Before you leave home, check current available reservation times and check in online.
COVID-19 Testing Options
Click the COVID-19 testing button below to determine the appropriate testing option before you seek care. Our emergency departments and Express locations DO NOT offer walk-in COVID-19 testing. A provider will see you for your symptoms and determine if a test is needed.
Online Check In
Check in online at any Express location listed below and we'll reserve your place in line, allowing you and your family to wait more comfortably at home – or wherever is convenient – until your estimated visit time!
Illnesses and Injuries Treated at Express Clinics
- Cough, cold, flu and sore throat
- Fever
- Ear ache, ear pain and ear infections
- X-rays and imaging of strains and sprains
- Stitches or suturing of minor cuts
- Upper respiratory infection
- Skin infection, rash, skin lump, bump or growth
- Sunburn or other minor burns
- Nausea, dizziness, vomiting
- Neck or back pain
Express clinics are best used when your primary care physician is not available, but should not be used for routine medical services that can be provided by your doctor's office or for any type of follow-up care. Remember to always attempt to contact your primary care physician before accessing an Express clinic.
If you have a life-threatening illness or symptoms, call 911 and go to the Allen Hospital Emergency Department immediately. Learn more about where to get the care you need, when you need it.
A Better Experience
After UnityPoint Clinic introduced a new kind of urgent care in 2017, the response has been patient satisfaction scores ranking in the 99th percentile nationally. This design puts a strong focus on quality, comforting amenities such as coffee and snacks, clean facilities and a time-saving process to enhance your visit.
| |
Expectations*
|
UnityPoint Clinic
|
| Time in clinic |
30-60 minutes |
27 minutes
|
| A time-saving process has achieved an average "door-to-door" time of 27 minutes across all locations. |
| Wait time |
5-20 minutes |
Less than 5 minutes |
A majority of visitors are greeted at the door by a
clinical care attendant and go directly to a private suite.
|
| "Take a number" |
Yes |
No |
We value a personal greeting when you visit us and perhaps are not having your best day.
|
| Online check-in |
Yes |
Yes |
| We have a room reserved specifically for visitors who checked in online. |
| Reviewing information |
Registration, nurse, provider |
Care attendant, provider |
| Clinical care attendants can take all initial intake information to expedite the registration process. |
| On-site medication |
No |
Yes |
Most common prescriptions are available on-site
to save an extra stop at the pharmacy. |
*Expectations indicate the majority response from survey results gathered in March 2018.
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