UnityPoint Clinic – Express
New name, same great care
Urgent Care is now called Express – but don't worry, we didn't change anything else! UnityPoint Clinic Express treats injuries and illnesses that require a health care provider's attention but are not life-threatening.
Our teams have the experience and expertise to provide high quality care for patients of all ages – typically in under 30 minutes or less. With five convenient clinic locations in Cedar Falls, Waterloo and Waverly, you have easy access to care when you need it – no appointment necessary!
Online Check In
Check in online at any Express location listed below and we'll reserve your place in line, allowing you and your family to wait more comfortably at home – or wherever is convenient – until your estimated visit time!
A Better Experience
After UnityPoint Clinic introduced a new kind of walk-in care in 2017, the response has been patient satisfaction scores ranking in the 99th percentile nationally. This design puts a strong focus on quality, comforting amenities such as coffee and snacks, clean facilities and a time-saving process to enhance your visit.
| |
Expectations*
|
UnityPoint Clinic
|
| Time in clinic |
30-60 minutes |
27 minutes
|
| A time-saving process has achieved an average "door-to-door" time of 27 minutes across all locations. |
| Wait time |
5-20 minutes |
Less than 5 minutes |
A majority of visitors are greeted at the door by a
clinical care attendant and go directly to a private suite.
|
| "Take a number" |
Yes |
No |
We value a personal greeting when you visit us and perhaps are not having your best day.
|
| Online check-in |
Yes |
Yes |
| We have a room reserved specifically for visitors who checked in online. |
| Reviewing information |
Registration, nurse, provider |
Care attendant, provider |
| Clinical care attendants can take all initial intake information to expedite the registration process. |
| On-site medication |
No |
Yes |
Most common prescriptions are available on-site
to save an extra stop at the pharmacy. |
*Expectations indicate the majority response from survey results gathered in March 2018.
Illnesses and Injuries Treated at Express Clinics
- Cough, cold, flu and sore throat
- Ear ache, ear pain and ear infections
- Eye problems
- Upper respiratory infection
- Skin infection, rash, skin lump, bump or growth
- Minor cuts
- Minor sports injuries or sprain
- Muscle aches and sprain
- Sunburn or other minor burns
- Nausea, dizziness, vomiting
- Fever without convulsion
- Neck or back pain
Express clinics are best used when your primary care physician is not available, but should not be used for routine medical services that can be provided by your doctor's office or for any type of follow-up care. Remember to always attempt to contact your primary care physician before accessing walk-in care services.
If you have a life-threatening illness or symptoms, call 911 and go to the Allen Hospital Emergency Department immediately. Learn more about where to get the care you need, when you need it.
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