UnityPoint Clinic – Express
UnityPoint Clinic Express treats injuries and illnesses that require a health care provider's attention but are not life-threatening. Our teams have the experience and expertise to provide high quality care for patients of all ages – typically in under 30 minutes or less. With five* convenient clinic locations in Cedar Falls, Waterloo and Waverly, you have easy access to care when you need it – no appointment necessary!
*The Express clinic at United Medical Park is temporarily a COVID-19 vaccination clinic and not treating minor illness and injury at this time.
We're asking for your patience and kindness as we experience extremely high volumes of sick patients and requests for COVID-19 testing. Our team is working hard, even putting in extra shifts, to best serve you. If you must wait, please be understanding. Our team members always strive to treat everyone with dignity, respect and give their full attention to your personal needs. Showing kindness is one way we can all get through this together. How you can help:
Know Where to Go for Care
If you aren't feeling well, start by seeing if your primary care provider has availability. If not, check out more information on how to find the right care in the quickest time possible.
View Wait Time Estimates & Spot Reservations
If you must wait for care, please be patient. Before you leave home, check out current location wait time estimates and, if available, reserve your spot online.
Consider COVID-19 Testing Options
For people who aren't sick or recently exposed to COVID-19, but need to be tested, please consider other community testing options such as local pharmacies or public health departments. As always, if you're experiencing COVID-19 symptoms, we want to see you as soon as possible — particularly if you're high-risk or unvaccinated. Please see our COVID-19 testing page for more information.
Online Check In
Check in online at any Express location listed below and we'll reserve your place in line, allowing you and your family to wait more comfortably at home – or wherever is convenient – until your estimated visit time!
Illnesses and Injuries Treated at Express Clinics
- Cough, cold, flu and sore throat
- Fever
- Ear ache, ear pain and ear infections
- X-rays and imaging of strains and sprains
- Stitches or suturing of minor cuts
- Upper respiratory infection
- Skin infection, rash, skin lump, bump or growth
- Sunburn or other minor burns
- Nausea, dizziness, vomiting
- Neck or back pain
Express clinics are best used when your primary care physician is not available, but should not be used for routine medical services that can be provided by your doctor's office or for any type of follow-up care. Remember to always attempt to contact your primary care physician before accessing walk-in care services.
If you have a life-threatening illness or symptoms, call 911 and go to the Allen Hospital Emergency Department immediately. Learn more about where to get the care you need, when you need it.
A Better Experience
After UnityPoint Clinic introduced a new kind of walk-in care in 2017, the response has been patient satisfaction scores ranking in the 99th percentile nationally. This design puts a strong focus on quality, comforting amenities such as coffee and snacks, clean facilities and a time-saving process to enhance your visit.
| |
Expectations*
|
UnityPoint Clinic
|
| Time in clinic |
30-60 minutes |
27 minutes
|
| A time-saving process has achieved an average "door-to-door" time of 27 minutes across all locations. |
| Wait time |
5-20 minutes |
Less than 5 minutes |
A majority of visitors are greeted at the door by a
clinical care attendant and go directly to a private suite.
|
| "Take a number" |
Yes |
No |
We value a personal greeting when you visit us and perhaps are not having your best day.
|
| Online check-in |
Yes |
Yes |
| We have a room reserved specifically for visitors who checked in online. |
| Reviewing information |
Registration, nurse, provider |
Care attendant, provider |
| Clinical care attendants can take all initial intake information to expedite the registration process. |
| On-site medication |
No |
Yes |
Most common prescriptions are available on-site
to save an extra stop at the pharmacy. |
*Expectations indicate the majority response from survey results gathered in March 2018.
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