At UnityPoint Health - St. Luke's, customer service is not just an expectation, but a way of life. That's why each employee pledges to uphold our standards of performance through the daily practice of our ICARE Values.
Your Feedback is Welcome
As a patient or patient support person, we welcome your feedback on our service. If you have compliments, questions or concerns about the care that you received from St. Luke's, we encourage you to contact Customer Service to speak with a director.
We value your input as we strive to make your health care experience as pleasant and comfortable as possible. Thank you for choosing UnityPoint Health - St. Luke's for your health care needs.
If you have a concern regarding patient safety or quality of care that has not been addressed by the hospital, you may contact DNV at 1-866-523-6842.