Patient Transfer Center

The UnityPoint Health Patient Transfer Center (PTC) supports our coordinated care approach to ensure patients get the safest, timeliest and best care possible, no matter where they are located.

PTC has a dedicated clinical team available 24/7 to accept patients from inside and outside UnityPoint Health facilities and streamline bed assignments for a smooth transfer process. The PTC team can coordinate:

• Bed availability and bed assignment
• Patient acceptance
• Physician-to-physician communication
• Notification of care team at the receiving facility

Please note:

• PTC does not coordinate patient transport.
• Patients and families should request a referral through their physician or assigned member of their care team.

How to Request a Transfer to a UnityPoint Health Facility

To request a transfer to a UnityPoint Health facility, call 833-UPH-XFER or 833-874-9337.

Non-UnityPoint Health clinics and hospitals with EpicCare Link can now initiate a transfer to UnityPoint Health hospitals using the Patient Transfer Center request order. External providers can access the "place transfer order to UnityPoint Health tip sheet" that is also available on the EpicCare Link home page. Users that need access or need their current access updated to enter orders in EpicCare Link, can request access to EpicCare Link through their site administrator.

• UnityPoint Health location: Use this tip sheet to help order this transfer order in EpicCare Link. If you do not have access, sign up for ECL today.
  • UnityPoint Health location, no site admin: If you are from a current UnityPoint Health affiliated EpicCare Link site but your site does not have an active site administrator, request site administrator access with the New Site Admin Only for Existing Facility Request Form.
• Non-UnityPoint Health locations: If you are from a site that is not a current UnityPoint Health affiliated site and would like to begin the registration process, please use the New Site EpicCare Link Request Form.

Information Needed for Patient Transfers

To request a transfer to a UnityPoint Health facility, please call our Patient Transfer Center with the following information:

• Patient identifying information (Name, DOB, UPH MRN (if applicable), etc.) Referring location, physician name and contact number
• Reason for transfer request
• Diagnosis
• Level of care needed
• Pertinent clinical information (Vitals, Labs, Airways, Drips, Drains, etc.) to assist with placement
• Preferred destination

Questions or Feedback

For questions or feedback, email UPH_PTC@unitypoint.org