Compliance Helpline & Reporting
How to Report a Compliance Issue
This 24-hour toll-free helpline and web-reporting tool was established as a reporting mechanism so team members, medical staff, business partners and others associated with UnityPoint Health can report suspected or actual violations of laws or ethical standards, including fraud, waste, abuse and workplace safety concerns without fear of retribution or retaliation.
Concerns can be reported through any of the following:
- Phone (compliance helpline): 1 (800) 548-8778 (English or Español)
- Online: Web Reporting Tool
- Compliance general number (515-440-5100)
*Note - the compliance helpline is intended for reports of actual or suspected illegal or unethical behavior.
Report a Patient Care Concern
For any patient care concerns or billing or accommodations questions, patients should contact our regional patient advocates.
About UnityPoint Health Compliance Helpline/Reporting
UnityPoint Health established a compliance helpline (see UnityPoint Health Compliance Policy 1.CE.05, Compliance Helpline) so reports can be made anonymously. UnityPoint Health does not permit retaliation against anyone who, in good faith, reports a concern to management, either directly or through the compliance helpline, or to law enforcement or regulatory bodies. "Good faith" doesn't mean you must be right, but it does mean you should tell the truth as you know it.
The compliance helpline is operated by an independent organization. Reporting is held in the highest confidence.
At UnityPoint Health, we have a HIPAA compliance program that includes policies implementing patient privacy and security requirements mandated under federal and state lawLearn More
Guidance For Business Partners
UnityPoint Health Guidance for Business Partners is intended to familiarize business associates with our organization’s policies and practices regarding compliance with laws and regulations governing our operations.Learn More