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UnityPoint Clinic - Express (Marshalltown)

55 Central Iowa Drive
Marshalltown, Iowa 50158

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UnityPoint Clinic – Express

New name, same great care

Urgent Care is now called Express – but don't worry, we didn't change anything else! UnityPoint Clinic Express treats injuries and illnesses that require a health care provider's attention but are not life-threatening.

Our teams have the experience and expertise to provide high quality care for patients of all ages – typically in under 30 minutes or less. With our location just off Highway 14 in Marshalltown, you have easy access to care when you need it – no appointment necessary!

Note that construction is underway as we expand our Medical Park into a new hospital. No matter, as we're still seeing patients in our Express clinic – 8 a.m. to 8 p.m., 365 days a year!

Online Check In

Check in online at any Express location listed below and we'll reserve your place in line, allowing you and your family to wait more comfortably at home – or wherever is convenient – until your estimated visit time!


A Better Experience

After UnityPoint Clinic introduced a new kind of walk-in care in 2017, the response has been patient satisfaction scores ranking in the 99th percentile nationally. This design puts a strong focus on quality, comforting amenities such as coffee and snacks, clean facilities and a time-saving process to enhance your visit.

 

Expectations*

UnityPoint Clinic

Time in clinic  30-60 minutes 27 minutes
A time-saving process has achieved an average "door-to-door" time of 27 minutes across all locations. 
Wait time  5-20 minutes Less than 5 minutes
 A majority of visitors are greeted at the door by a
clinical care attendant and go directly to a private suite.

"Take a number"  Yes No
We value a personal greeting when you visit us and perhaps are not having your best day.
 Online check-in Yes Yes
We have a room reserved specifically for visitors who checked in online.
Reviewing information  Registration, nurse, provider Care attendant, provider
Clinical care attendants can take all initial intake information to expedite the registration process.
On-site medication No Yes
Most common prescriptions are available on-site
to save an extra stop at the pharmacy.

*Expectations indicate the majority response from survey results gathered in March 2018.


Illnesses and Injuries Treated at Express Clinics

  • Cough, cold, flu and sore throat
  • Ear ache, ear pain and ear infections
  • Eye problems
  • Upper respiratory infection
  • Skin infection, rash, skin lump, bump or growth
  • Minor cuts
  • Minor sports injuries or sprain
  • Muscle aches and sprain
  • Sunburn or other minor burns
  • Nausea, dizziness, vomiting
  • Fever without convulsion
  • Neck or back pain

Express clinics are best used when your primary care physician is not available, but should not be used for routine medical services that can be provided by your doctor's office or for any type of follow-up care. Remember to always attempt to contact your primary care physician before accessing walk-in care services.

If you have a life-threatening illness or symptoms, call 911 and go to the UnityPoint Health – Marshalltown Emergency Department immediately. Learn more about where to get the care you need, when you need it.


Need care now? Try Virtual Care to see a doctor anytime, anywhere.

Frequently Asked Questions

What is online check in?

Checking in online before your visit gives you an estimated time of when you can be seen, based on patient volume. This can result in less time spent in the waiting room because you can arrive at the clinic closer to the time when a provider is available to see you. This also means you can spend more time relaxing in the comfort of your home instead of sitting in the waiting room.

What happens after I check in online?

You will get a text message at least 15 minutes (or longer if you choose) prior to when you should arrive at the clinic. You will be asked to confirm your reservation when you arrive.

What should I do when I arrive?

Checking in online is meant to give an estimated time for when you can be seen and reduce the time spent in the waiting room at the clinic. You will still need to check in at our front desk when you arrive. This lets our staff know that you are at the clinic and ready to be seen. Please have insurance information with you.

Is my reserved time guaranteed?

The specific time you sign up for is only an estimate. Many factors affect when you will actually be seen including the number of patients in the clinic and the varying degrees of illnesses.

Do I have to check in online?

No. Walk-in patients are still welcome, although you should call ahead to (641) 854-8550 before visiting while the COVID-19 pandemic is still prevalent in the community.

Who are your providers?