Patients and Visitors
People are amazing — we help keep them that way.
Being admitted to the hospital can be stressful. We want our patients to be informed and to feel welcomed and comfortable while they’re with us.
Our main focus is to assist our patients to a healthy recovery and to provide the best quality care possible. We know that the support of family and friends plays a vital role in the recovery process.
We’ve created a helpful resource for patients and visitors that will help make your visit to Finley Hospital as convenient and comfortable as possible. If you don't find the information you're looking for here, our hospital volunteers or staff members will be glad to help you.
Visitor Guidelines
At UnityPoint Health, we believe your support system is essential to your healing. These people are an important part of your care team, and we welcome visitors.
Visiting Hours & Guidelines
- Visitors are welcome every day from 6:00 a.m. to 9:00 p.m.
- To ensure a restful environment, we recommend up to two visitors at a time. Please note visitation may be limited to one person based on clinical needs.
- For safety, children under the age of 16 must always be accompanied by an adult visitor.
- For adult patients, one designated visitor may stay overnight at the patient’s request.
- For pediatric patients, two parents, guardians or their designees are welcome to stay overnight to support a child in our care.
- Some departments, including behavioral health and hospice, may have specific visitation guidelines tailored to the unique safety and care needs of those patients.
We always do our best to accommodate individual needs. Please understand our care teams may adjust these practices at any time to prioritize the health, safety, and privacy of our patients, families and team members.
Area Specific Guidelines
- Inpatients (5 Med/Surg, 5 North, ICU): The inpatient units observe Quiet Hour from 1 to 2 p.m.
- Family Birthing Suites & NICU: The unit observes Quiet Hour from 1 to 2 p.m.
Visitor Information
- Visitors should check with the nurse before they bring food or drinks to patients
- Latex balloons are not allowed
Please address mail to:
UnityPoint Health – Finley Hospital
ATTN: Patient's Name
350 North Grandview Avenue
Dubuque, IA 52001
You can also send a patient a free eCard from our website.
Hospital Amenities & Services
Cafeteria
The Cafeteria is located on the first floor. Cash is not accepted in the Cafeteria, so please pay with a debit/credit card.
Dining Hours
Monday – Friday
- Breakfast: 6:30 – 10 a.m.
- Lunch: 11 a.m. – 1:30 p.m.
- Dinner: 4:30 – 6:30 p.m.
Saturday & Sunday
- Breakfast: 7 – 10 a.m.
- Lunch: 11 a.m. – 1:30 p.m.
Additional Options
- Hot meals, soup, sandwich station and salad bar are available during cafeteria hours.
- Vending machines are also available in the Cafeteria area and throughout the hospital.
- For a small fee, visitors may eat a meal with a patient in the patient's room by calling Room Service. Credit/debit card is required for this service.
Sunshine Circle Gift Shop has a variety of gifts and flowers available for purchase. Items may be purchased over the phone by calling (563) 589-2429. Visa or MasterCard are accepted. The Sunshine Gift Shop is located just off the main lobby area of UnityPoint Health – Finley Hospital.
Gift Shop hours: Monday - Friday, from 9:30 a.m. - 5 p.m.
The Chapel is open 24-hours a day and is located on first floor; any hospital employee will be happy to help you find it.
If you are a patient who wants to use the chapel, please get permission from your nurse to leave your unit.
Wireless internet access is available at Finley Hospital. The areas with coverage will be designated by special "Wireless Hotspot" signs.
If you need assistance, please call the customer assistance toll-free number at 1-877-374-0229, which is available 24 hours a day.
We know that spiritual care is especially important during a time of illness. Area pastors are encouraged to visit their parishioners. If you wish, we will make every effort to contact your pastor.
Finley has a Chaplain to help meet the spiritual and emotional needs of patients and their families. This service is available 24-hours a day. To see the Finley Hospital Chaplain, call ext. 2534 or ask your nurse to contact the Chaplain's Office. The Finley chapel is located on the first floor. It is open to you and your visitors at all times.
We want to care for your emotional, spiritual and physical needs. The Federal Privacy Regulations (HIPAA) do not allow us to release your name or make it available to your church or others without your consent. If you want your church or religious group to know of your hospitalization, please call the Chaplain's Office at extension 2534 and leave a message.
If you do not belong to a church but would like to be visited by clergy, please call the Chaplain's Office at ext. 2534 and leave a message.
Recognizing Outstanding Care
When you receive care at UnityPoint Health Finley Hospital, you can set your expectations high. Our health care professionals work to surround you with care to help you get healthier sooner. We commit to your wellness, not just to addressing your illness, so you can live a healthier life.
When you experience care at Finley Hospital, you experience care that goes beyond traditional to the way it should be. We welcome you to share your story or recognize Finley staff who contributed to exceptional care.
