Patients and Visitors

UnityPoint Health - Finley Hospital

People are amazing — we help keep them that way.

Being admitted to the hospital can be stressful. We want our patients to be informed and to feel welcomed and comfortable while they’re with us.

Our main focus is to assist our patients to a healthy recovery and to provide the best quality care possible. We know that the support of family and friends plays a vital role in the recovery process.

We’ve created a helpful resource for patients and visitors that will help make your visit to Finley Hospital as convenient and comfortable as possible. If you don't find the information you're looking for here, our hospital volunteers or staff members will be glad to help you.

Visitor Guidelines

Effective May 18, 2023

For the safety of our patients and staff, we are instituting the following visitation procedures. To arrange virtual visits, please contact the unit you would like to visit.

  • Visitors experiencing respiratory symptoms, have had a known COVID-19 exposure in the past 10 days, or have tested positive for COVID-19 should not enter the facility.
  • Caregivers: A caregiver is permitted to stay with a patient 24 hours a day, if deemed necessary for patient care.
  • COVID-19 Positive Patients: 1 visitor; visitors for COVID-19+ patients must always adhere to PPE guidelines. COVID patients may have 2 visitors if end of life.
  • Visitors to any patient in isolation must follow isolation guidelines. Patients with suspected TB will not be allowed visitors unless end of life.
  • The cafeteria and vending areas are open to visitors to purchase food; however, the cafeteria does not accept cash payments. Visitors can also order room service by credit card only.
  • All children must be accompanied by an adult who is responsible for the child at all times.
  • Disruptive visitors will be escorted from the facility.
Area Specific Guidelines
  • Inpatients (5 Med/Surg, 5 North, ICU): Patients may have 2 visitors in the room at one time from 8 a.m. to 8 p.m. The inpatient units observe Quiet Hour from 1 to 2 p.m., so visitors should refrain form visiting during this time.
  • Family Birthing Suites & NICU: 2 visitors may be in the room during labor and after delivery from 8 a.m. to 8 p.m. The unit observes Quiet Hour from 1 to 2 p.m., so visitors should refrain from visiting during this time.
  • Emergency Department: 2 visitors in the room with the patient. If the patient is admitted, the inpatient visitor policy applies.
  • Outpatient Areas, including radiology & laboratory: 2 visitors may accompany the patient.
  • End of Life Patients: Discretion of nursing unit.
  • Acute Rehab Unit: Due to ongoing therapies, only immediate family members or caregivers may visit between the hours of 8 a.m. to 3 p.m., Monday through Friday. After 3 p.m., other visitors are welcome.
    • Saturdays: immediate family members and caregivers only from 8 a.m. to noon.
    • Sundays: will have standard hospital visiting hours (8 a.m. to 8 p.m., 2 visitor limit).
  • Surgery Services: 2 visitors. If the patient is admitted, the inpatient visitor policy applies. All children must be accompanied by an adult who is responsible for the child at all times.
  • Behavioral Health: 2 visitors per day during the unit's visiting hours of 12:30 to 2 p.m. and 5:30 to 7 p.m.
  • Patients 17 years and younger: 2 parents/guardians may stay with the patient.

Employees who have hospitalized family members are not exempt from visitor guidelines.


Visitor Guide

Main Entrance Door Hours
The Main Entrance of Finley Hospital will be closed from 8 p.m. to 5 a.m. Anyone wanting to enter the facility during this time must use the Emergency Room entrance along North Grandview Avenue. We appreciate your cooperation and apologize for any inconvenience this may cause.
Gifts for Patients
  • Visitors should check with the nurse before they bring food or drinks to patients
  • Latex balloons are not allowed
Gift Shop

Sunshine Circle Gift Shop has a variety of gifts and flowers available for purchase. Items may be purchased over the phone by calling (563) 589-2429. Visa or MasterCard are accepted. The Sunshine Gift Shop is located just off the main lobby area of UnityPoint Health – Finley Hospital.

Gift Shop hours: Monday - Friday, from 9:30 a.m. - 5 p.m.

Sending Cards or Mail to Patients

Please address mail to:

UnityPoint Health – Finley Hospital

ATTN: Patient's Name

350 North Grandview Avenue

Dubuque, IA 52001

You can also send a patient a free eCard from our website.

Hospital Amenities & Services

Food & Beverage

The Cafeteria is located on the first floor. Cash is not accepted in the Cafeteria, so please pay with a debit/credit card.

Dining Hours

Monday – Friday

  • Breakfast: 6:30 – 10 a.m.
  • Lunch: 11 a.m. – 1:30 p.m.
  • Dinner: 4:30 – 6:30 p.m.

Saturday & Sunday

  • Breakfast: 7 – 10 a.m.
  • Lunch: 11 a.m. – 1:30 p.m.
Additional Options
  • Hot meals, soup, sandwich station and salad bar are available during cafeteria hours.
  • Vending machines are also available in the Cafeteria area and throughout the hospital.
  • For a small fee, visitors may eat a meal with a patient in the patient's room by calling Room Service. Credit/debit card is required for this service.
ATM (Automated Teller Machine)
An ATM is located on the second floor next to the elevators by the gift shop. It is accessible 24-hours a day, seven days a week.
Hospital Chapel

The Chapel is open 24-hours a day and is located on first floor; any hospital employee will be happy to help you find it.

If you are a patient who wants to use the chapel, please get permission from your nurse to leave your unit.

Internet / Wi-Fi Services

Wireless internet access is available at Finley Hospital. The areas with coverage will be designated by special "Wireless Hotspot" signs.

If you need assistance, please call the customer assistance toll-free number at 1-877-374-0229, which is available 24 hours a day.

Personal Belongings
Check the drawers, closet, over bed table and bathroom to make sure you have not left any personal items. If you have valuables in the hospital safe, please claim them at the Cashier's Office.
Remind the nurse of any medicines you brought with you. Any medicines that are not claimed after seven days from discharge will be destroyed. Prescriptions can be filled at a pharmacy on your way home.
Chaplaincy / Pastoral Services

We know that spiritual care is especially important during a time of illness. Area pastors are encouraged to visit their parishioners. If you wish, we will make every effort to contact your pastor.

Finley has a Chaplain to help meet the spiritual and emotional needs of patients and their families. This service is available 24-hours a day. To see the Finley Hospital Chaplain, call ext. 2534 or ask your nurse to contact the Chaplain's Office. The Finley chapel is located on the first floor. It is open to you and your visitors at all times.

Church Information

We want to care for your emotional, spiritual and physical needs. The Federal Privacy Regulations (HIPAA) do not allow us to release your name or make it available to your church or others without your consent. If you want your church or religious group to know of your hospitalization, please call the Chaplain's Office at extension 2534 and leave a message.

If you do not belong to a church but would like to be visited by clergy, please call the Chaplain's Office at ext. 2534 and leave a message.

Pet Visitation
Pet visits can relieve stress and promote comfort for their owners. For more information, check with your nurse.
Going Home
Your doctor will decide when you are ready to go home and will write the orders. At discharge, your doctor or nurse will tell you about medicines, diet, activity or any special care you will need at home. When you are ready to leave, staff will take you to your vehicle.
Going to a New Address?
If you are going to an address other than the one you gave at the time of admission, please inform your nurse.

Recognizing Outstanding Care

We Want to Exceed Your Expectations

When you receive care at UnityPoint Health Finley Hospital, you can set your expectations high. Our health care professionals work to surround you with care to help you get healthier sooner. We commit to your wellness, not just to addressing your illness, so you can live a healthier life.

When you experience care at Finley Hospital, you experience care that goes beyond traditional to the way it should be. We welcome you to share your story or recognize Finley staff who contributed to exceptional care.


The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day.

Please say thank you by sharing your story of how a nurse made a difference you will never forget!

Learn more about The DAISY Award and nominate an extraordinary nurse

Caring Heart Award

About the Award & How to Nominate

The Caring Heart Award is designed to recognize UnityPoint Health - Finley Hospital employees and volunteers, as well as Visiting Nurse Association employees, who exemplify the spirit of The Caring Heart.

Caring Heart award recipients personify our remarkable patient experience and our UnityPoint Health FOCUS Values: Foster Unity, Own the Moment, Champion Excellence, and Seize Opportunities.

Nominations can be submitted by any visitor or patient. The Caring Heart committee selects one winner each quarter from the nominations received. Winners receive recognition and are entered into a drawing for a designated parking spot.