UnityPoint Health - Finley Hospital Emergency Department

Information

Number of patients waiting reflects the current number of patients waiting to be seen. This number changes frequently and is not exact.

Call 911

For life-threatening conditions that require emergency medical care, call 911.

Hours & Directions

Hours of Operation

  • Monday: Open 24 hours
  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: Open 24 hours
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours


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Emergency Care

We are fully equipped to provide care for all patients, in all situations, all the time.

The Finley Hospital emergency department is open 24/7 and designed to keep people with symptoms of respiratory illness and those with other ailments in separate areas. If you or a loved one experience symptoms of heart attack or stroke, do not hesitate to call 911 or visit our emergency department. Any delay could result in long-term health effects or even death.

DBQ-Emergency-Dept-Virtual-Tour.jpg

All ER patients and their visitors should enter the ER on Grandview Avenue.  Parking for ER patients and their visitors is available in the parking lot in front of the ER. If unable to drive to the ER, please call 911 for immediate assistance. Watch this virtual tour for a peek at the ER.

About Finley's Emergency Services

More than 25,000 patients are cared for each year in our Emergency Department. That kind of care is made possible by an intricate choreography of skills, services and equipment that come together to provide medical care that is always mindful of the patient's needs. At Finley Hospital you aren't a number, but rather our number-one priority.

Always Open, Always Ready

Our Emergency Department is open 24 hours a day to anyone needing emergency and trauma services. The department has 16 private treatment rooms, including two advanced trauma rooms, behavioral health rooms and a gynecology room. The Emergency Department has an efficient work and patient flow to improve patient triage, treatment and satisfaction. Leading edge laboratory and radiology services located within steps of the Emergency Department provide comfort and privacy for the patient and family and add to the overall efficiency of our emergency services.

With an experienced team of physicians, dedicated and specially trained nurses, and immediate access to surgical and cardiology personnel, our emergency and trauma services team can respond rapidly, appropriately and efficiently to any healthcare emergency. After a patient has received treatment and is leaving the ER, our team sends all health records and test results directly to the patient's primary care provider for appropriate follow-up.

Waiting Room Accommodations

Our waiting rooms provide complimentary Wi-Fi, reading materials, restrooms and vending machines for visiting family and friends. Please be aware that while the waiting room may be empty, our Emergency Department may be working diligently to treat a number of patients. Patients arriving in ambulances do not pass through the waiting area, and if in critical, life-threatening condition, are treated before others with less serious conditions. Our Emergency Department works efficiently to provide timely, quality care to all patients who pass through its doors.

 

What Factors Can Impact Wait Times in the Emergency Room?
What Factors Can Impact Wait Times in the Emergency Room?

We understand how difficult delays may be, especially when you’re in pain or not feeling well. We are committed to providing quality care as quickly as possible.

Every patient who comes to our Emergency Department is first evaluated by a Triage Nurse. These nurses are specially trained to determine the severity of a patient’s situation. Those with life-threatening injuries will be cared for first.

Once we evaluate your illness or injury, our team may perform tests to arrive at a diagnosis. Wait times for these tests may seem long, but our team members are gathering information and communicating about your care behind the scenes.

The data collected helps us develop a complete treatment plan to help you get on your way as soon as possible.

The Emergency Department team is trained to treat a range of injuries and illnesses, and the Emergency Room is designed to provide care for those in life-threatening situations. If your situation is not life-threatening, you can often be seen faster by visiting one of UnityPoint Health’s urgent care clinics.

What Type of Appointment Do I Need?

Primary Care

Primary Care encompasses the comprehensive treatment of a number of diseases in symptoms and specialties including pediatrics, internal medicine and family medicine. Rather than specializing in one particular area of medicine, the physician is trained to meet all the needs of patients as one point of contact. Examples of symptoms and conditions treated by a primary care provider can include:

  • Minor medical problems and injuries
  • Physicals/Sports Physicals
  • Medicine Checks
  • Long Term Care
  • Medication Refill
  • Ongoing Symptoms (ex: Continued Back Pain)
  • Care or Treatment Planning
  • Disease Management
  • Managing Existing Conditions (Migraines, Depression, Anxiety, Arthritis, etc.)
  • Substance Abuse
  • High blood pressure
  • Diabetes and obesity
  • Allergies
  • Asthma
  • Skin problems
Walk-In Care

Urgent Care and Express treat minor medical problems and injuries that are not life-threatening, but need the attention of a health care provider. These are not an alternative to the emergency room, but offer the ability to get walk-in care without an appointment for all patient ages. Urgent Care is available after hours, weekends and holidays. Our Urgent Care Clinics can provide medical treatment for minor illness and injuries such as:

  • Allergies
  • Burns
  • Colds
  • Coughs
  • Cuts (Stitches)
  • Earaches or Ear Infections
  • Fevers
  • Minor Medical Problems and Injuries
  • Minor Eye Care
  • Flu
  • Fractures (X-Ray On-Site at Most Locations)
  • Infections
  • Sore Throats
  • Sprains, Including Sprained Ankles (X-Ray On-Site at Most Locations)
  • Urinary Tract Infections (UTIs)
  • Yeast Infections
  • Certain Rapid Tests

Please note: Flu shots, physicals and/or sports physicals are not offered at every walk-in care location.

*If you are experiencing chest pain or shortness of breath, please go to the Emergency Department or call 911 immediately. For less serious medical issues, such as physicals, medication refills or to leave a message for your primary care doctor, you can access your My UnityPoint patient portal 24/7!

Virtual Care

Connect with a UnityPoint Health provider online using MyUnityPoint to access virtual urgent care or SmartExam. Virtual care doctors can diagnose, recommend treatment and prescribe medication when necessary for commonly treated conditions. Available every day, 8 a.m. to 8 p.m. for individuals 2 years and older located in the state of Iowa.

Virtual care should be used for minor, common ailments and illnesses. Some examples, and the qualifying age to receive virtual care or SmartExam for that condition, include: 

Condition Virtual Urgent Care SmartExam
Acne 2+ 2+
Burn 2+ 2+
Cold/Flu 2+ 2+
Cold Sores 13+ 18+
Constipation 2+ 18+
Cough/Upper Respiratory Infection 2+ 18+
Diarrhea 2+ 18+
Fever 2+ 18+
Head Lice 2+ 2+
Heartburn 2+ 18+
Headache/Migraine 18+ 18+
Joint Pan 2+ 18+
Rash 2+ 18+
Red Eye 2+ 2+
Sinuses 2+ 2+
Sore Throat 2+ 18+
Urinary Tract Infection 13+ (female only) 18+
Vaginal Infection (yeast/bacterial vaginosis) 18+ 18+
Vomiting 2+ 18+

Emergency Care

Emergency rooms are open 24 hours a day, seven days a week for severe or life-threatening conditions. Conditions that require emergency care include excessive bleeding, broken bones, chest pain or trouble breathing. Emergency services include diagnostic testing and access to specialists. 


Examples of symptoms and conditions treated by emergency departments can include:

  • Symptoms of a heart attack, including severe chest pain, sweating and shortness of breath.
  • Profuse bleeding or blood loss that continues even after direct pressure has been placed on the wound.
  • Severe abdominal pain.
  • Sudden dizziness, weakness, loss of coordination, balance or vision problems, which are signs of stroke.
  • High fever and vomiting that continues nonstop for several hours.
  • Signs of meningitis for adults: severe headaches, neck/joint pain and stiffness, vomiting, high temperature, sensitivity to light or babies and small children: high-pitched whimpering/crying, lethargy, fussiness, restlessness, high fever, vomiting, cold extremities, refusing food, pale or blotchy skin.
  • Seizures lasting longer than five minutes.
  • Injuries occurring from an accident or fall - intense back or neck pain, obvious compound fractures and/or dislocations of bones, deep cuts and severe burns.