Discrimination is Against the Law
UnityPoint Health – Grinnell Regional Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
As a part of our commitment to serve you, we:
- Provide free aids and services to people with disabilities to communicate effectively with us including qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provide free language services to people whose primary language is not English including qualified interpreters and information written in other languages.
If you need these services, contact Janet Lacey, RN-Director of Patient Experience or the Nursing Supervisor outside of regular business hours.
If you believe we have failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Director of Patient Experience
210 4th Ave
Grinnell, Iowa 50112
Phone: (641) 236-2524
Fax: (641) 236-4048
You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Janet Lacey, director of Patient Experience, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal or by mail or phone:
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F
HHH Building Washington, D.C. 20201
Phone: (800) 368-1019
Phone: (800) 537-7697 (TDD)
Complaint forms are also available.