UnityPoint Clinic Urgent Care - West

2255 John F Kennedy Road
Dubuque, IA 52002

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Visitor Guide

Main Entrance Door Hours

The doors at the Main Entrance of UnityPoint Health - Finley Hospital lock at 8:30 p.m. However, there is a button to the right of the door where visitors can call in and be let into the facility. Please do not try to push open the doors.

Visiting Guidelines

UnityPoint Health - Dubuque is now allowing limited patient visitation. For the safety of our patients and staff, we are instituting the following visitation procedures.

  • Patients will be allowed one visitor per day. Visitors will be screened upon arrival. After leaving the hospital, the visitor may return the next day.
  • Any visitors with fever or signs of respiratory illness such as fever, cough, sore throat or shortness of breath will not be allowed to enter the facility.
  • Visiting hours will be 8 a.m. to 6 p.m.
  • No visitors under the age of 18 will be allowed.
  • Visitors are only allowed in patient rooms, designated waiting areas or restrooms.
  • The cafeteria will be open for visitors. The cafeteria does not accept cash payments. Visitors can also order a tray through room service to be delivered to the patient room. Payment by credit card is required for this service.
  • All visitors are required to wear a mask for their entire visit.
  • Please perform hand hygiene when entering and exiting a patient room. Wash hands with soap and water for at least 20 seconds or use hand sanitizer when washing hands is not an option.
  • Visitors will not be allowed if they have had COVID-19 in the past 10 days or have a pending COVID-19 test.
  • COVID-19+ patients may be allowed visitors on a case by case basis. Approval is determined by the inpatient department. Visitors must adhere to PPE guidelines at all times. 

Area Specific Guidelines - Visiting Hours Do Not Apply

  • Family Birthing Suites may have one support person.
  • Infants in the Family Birthing Suites may have 2 caregivers with them at all times.
  • Patients who are at end of life may have two visitors.
  • Patients 17 years old and younger may have two parents or guardians with them who must remain with the patient for the entire visit.
  • Emergency Department may have one person who must remain in the patient's room for the entire visit. If the patient is admitted, the inpatient visitor policy applies, and the visitor should go to the valet entrance to be screened and receive a visitor badge.
  • Visitors in the Babka Surgery Center will be asked to wait in the patient's room or will be directed to a waiting area.
  • One visitor is allowed in outpatient or clinic areas if needed for patient care or if a procedure-based sedative is used.
  • No visitors are allowed in Behavioral Health.

Visiting Hours and Guidelines for These Locations

  • Family Birthing Suites - This is a locked unit in order to provide extra safety for newborns. Visitors may use the intercom located to the right of the unit doors in order to be granted access into the unit by our staff. We ask that visitors know the first and last name of the patient they would like to visit. Hands must be washed with soap and water before visiting or holding newborns. Anyone with flu symptoms (cough, cold, runny nose, sore throat) should not visit. Visiting may be restricted during influenza season; children are not allowed to visit during this time. This unit does implement Quiet Hour from 1 to 2 p.m. and visitors should avoid coming during this time, as it is a time for families to rest.
  • Recovery Room - Visiting is allowed only with permission and under the direction of the anesthesiologist, surgeon and director/designee.
  • Summit Center - Visiting hours are 12:30 p.m. to 2 p.m. and 5:30 p.m. to 7 p.m. daily. No children under the age of 14 please.
  • Pediatric Patients - Parents and grandparents may visit any time.
  • Intensive Care Unit - Visiting hours: 10 a.m. to 9 p.m. Visitors are limited to the immediate family. No children under the age of 14 may visit. No cell phone use in ICU. In room overnight accommodations for family are not provided. Closed curtains indicate a need for privacy. Please return at a later time. Clergy may visit any time at patient's request.

Gifts for Patients

Flower Delivery/Flower Vending Case

Hy-Vee has a flower vending case outside of the Sunshine Circle Gift Shop. Flowers may be paid for in the Sunshine Circle Gift Shop during hours of operation or purchased over the phone by calling (563) 589-2429.

Internet/WiFi Services

Wireless Internet access is now available at Finley Hospital. The areas with coverage will be designated by special signs that say "Wireless Hotspot." If our guests need assistance, they can call the customer-assistance toll-free number at 1-877-374-0229, which is available 24 hours a day.

Sending Cards or Mail to Patients

Please address mail to:

UnityPoint Health Finley Hospital
ATTN: Patient's name
350 North Grandview Avenue
Dubuque, IA 52001

You can also send a patient a free eCard from our website.


The Cafeteria is located on the first floor. Cash is not accepted in the Cafeteria, so please pay with a debit/credit card. Dining hours are:

Monday - Friday

Breakfast 6:30 -10:00 a.m.
Lunch 11:00 a.m. - 1:30 p.m.
Dinner 4:30 - 6:30 p.m.

Saturday & Sunday

Breakfast 7:00 -10:00 a.m.
Lunch 11:00 a.m. - 1:30 p.m.

Hot meals, soup, sandwich station and salad bar are available during cafeteria hours. Vending machines are also available in the Cafeteria area and throughout the hospital. For a small fee, visitors may eat a meal with a patient in the patient's room by calling Room Service. Credit/debit card is required for this service. 

Automated Teller Machine (ATM)

An ATM is located on the second floor next to the elevators by the gift shop. It is accessible 24-hours a day, seven days a week.

Hospital Chapel

The Chapel is open 24-hours a day, and is located on first floor;  any hospital employee will be happy to help you find it. If you are a patient who wants to use the chapel, please get permission from your nurse to leave your unit.