UnityPoint Clinic Family Medicine and Walk-In Care - Cascade

610 2nd Avenue Northeast
Cascade, IA 52033

Closed Patients
Waiting Now

UnityPoint Clinic Family Medicine and Walk-In Care - Peosta

8456 Commercial Ct
PO Box 80
Peosta, IA 52068

Closed Patients
Waiting Now

UnityPoint Clinic Urgent Care - West

2255 John F Kennedy Road
Dubuque, IA 52002

00 Patients
Waiting Now
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Visitor Guide

Main Entrance Door Hours

The Main Entrance of UnityPoint Health - Finley Hospital will be closed from 8 p.m. to 5 a.m. Anyone wanting to enter the facility during this time should use the Emergency Room entrance along North Grandview Avenue. We appreciate your cooperation and apologize for any inconvenience this may cause.

Visitor Guidelines

Effective April 19, UnityPoint Health - Dubuque is allowing limited patient visitation. For the safety of our patients and staff, we are instituting the following visitation procedures.

As a way to keep our patients and team members safe at UnityPoint Health - Finley Hospital, we are not allowing any visitors into the facility who have had a positive COVID-19 test or exposure 10 days prior to their visit. We do offer virtual visits in our patient care units for those who would like to visit their loved ones. These can be arranged by contacting the unit you would like to visit. 

  • Inpatients (4 Med/Surg, 5 Med/Surg, ICU, ARU) are allowed two visitors per day from 8 a.m. to 6 p.m.
  • Visitors will be screened upon arrival. Visitors with symptoms, such as loss of taste or smell, shortness of breath or difficulty breathing, fever or chills, sore throat, body aches, nausea, vomiting, and/or diarrhea, will not be allowed to enter the facility. 
  • All visitors are required to wear a mask when in a patient room.
  • Visitors may come and go during visiting hours, but only the same visitor may return after leaving.
  • No visitors under the age of 18 will be allowed, except for end of life situations. 
  • Visitors are allowed only in patient rooms, designated waiting areas, cafeteria, gift shop, or restrooms.
  • The cafeteria and vending areas are open to visitors to purchase food; however, the cafeteria does not accept cash payments. Visitors can eat in the dining area, as long as physical distancing is maintained. Visitors can also order room service by credit card only.

Area Specific Guidelines - Visiting hours do not apply

  • Family Birthing Suites: 2 people during labor, one must leave two hours after labor; infants in the unit may have 2 visitors at all times
  • Emergency Department: 2 visitors; if the patient is admitted, the inpatient visitor policy applies, and the visitor should go to Main Entrance B to be screened, if during visiting hours.
  • Outpatient Areas, including radiology & laboratory: 2 visitors
  • End of Life Patients: 2 visitors
  • Surgery Services: 2 visitors, who will be asked to wait in patient's room or directed to a waiting area; if the patient is admitted, the inpatient visitor policy applies
  • Behavioral Health: no visitors allowed.
  • Patients 17 years and younger: 2 parents/guardians, who must remain with them for the entire visit
  • Caregivers: A caregiver is permitted to stay with a patient 24 hours a day, if deemed necessary for patient care.
  • COVID-19 Positive Patients: 1 visitor; visitors for COVID-19+ patients must always adhere to PPE guidelines
  • Chaplain/Clergy: May visit patients and are in addition to the patient's daily visitors

Visitor restrictions are in place at UnityPoint Health - Finley Hospital to keep our patients and staff safe.

Gifts for Patients

Flower Delivery/Flower Vending Case

Hy-Vee has a flower vending case outside of the Sunshine Circle Gift Shop. Flowers may be paid for in the Sunshine Circle Gift Shop during hours of operation or purchased over the phone by calling (563) 589-2429.

Internet/WiFi Services

Wireless Internet access is now available at Finley Hospital. The areas with coverage will be designated by special signs that say "Wireless Hotspot." If our guests need assistance, they can call the customer-assistance toll-free number at 1-877-374-0229, which is available 24 hours a day.

Sending Cards or Mail to Patients

Please address mail to:

UnityPoint Health Finley Hospital
ATTN: Patient's name
350 North Grandview Avenue
Dubuque, IA 52001

You can also send a patient a free eCard from our website.

Food/Beverage

The Cafeteria is located on the first floor. Cash is not accepted in the Cafeteria, so please pay with a debit/credit card. Dining hours are:

Monday - Friday

Breakfast 6:30 -10:00 a.m.
Lunch 11:00 a.m. - 1:30 p.m.
Dinner 4:30 - 6:30 p.m.

Saturday & Sunday

Breakfast 7:00 -10:00 a.m.
Lunch 11:00 a.m. - 1:30 p.m.

Hot meals, soup, sandwich station and salad bar are available during cafeteria hours. Vending machines are also available in the Cafeteria area and throughout the hospital. For a small fee, visitors may eat a meal with a patient in the patient's room by calling Room Service. Credit/debit card is required for this service. 

Automated Teller Machine (ATM)

An ATM is located on the second floor next to the elevators by the gift shop. It is accessible 24-hours a day, seven days a week.

Hospital Chapel

The Chapel is open 24-hours a day, and is located on first floor;  any hospital employee will be happy to help you find it. If you are a patient who wants to use the chapel, please get permission from your nurse to leave your unit.