UnityPoint Clinic Urgent Care - West

2255 John F Kennedy Road
Dubuque, IA 52002

Current Estimated Wait:
Mother and Father with their 3 happy children

Patient Information

Notice of Privacy Practice

The Notice of Privacy Practice describes how medical information about you may be used and disclosed and how you can get access to this information.

Rights and Responsibilities

Patients are provided with a written copy of Patient Rights and Responsibilities at the time of admission.

Advance Directives

Advance Directives advise your family and health care team of your wishes and desires about your care if you become unable to direct your own care.  Each patient is given a handout explaining Advance Directives when they are admitted to the hospital. If you have questions about Advance Directives, please let your nurse know. A member of our social services staff or chaplain will visit you with more information.

Chaplaincy/Pastoral Services

We know that spiritual care is especially important during a time of illness. Area pastors are encouraged to visit their parishioners. If you wish, we will make every effort to contact your pastor.

Finley has a Chaplain to help meet the spiritual and emotional needs of patients and their families. This service is available 24-hours a day. To see the Finley Hospital Chaplain, call ext. 2534 or ask your nurse to contact the Chaplain's Office. The Finley chapel is located on the first floor. It is open to you and your visitors at all times.

Church Information

We want to care for your emotional, spiritual and physical needs. The Federal Privacy Regulations (HIPAA) do not allow us to release your name or make it available to your church or others without your consent. If you want your church or religious group to know of your hospitalization, please call the Chaplain's Office at extension 2534 and leave a message.

If you do not belong to a church but would like to be visited by clergy, please call the Chaplain's Office at ext. 2534 and leave a message.

Pet Visitation

Pet visits can relieve stress and promote comfort for their owners. For more information, check with your nurse.

Internet/WiFi Services

Wireless Internet access is now available at The Finley Hospital. The areas with coverage will be designated by special signs that say "Wireless Hotspot." If our guests need assistance, they can call the customer-assistance toll-free number at 1-877-374-0229, which is available 24 hours a day.

Going Home

Your doctor will decide when you are ready to go home and will write the orders. At discharge, your doctor or nurse will tell you about medicines, diet, activity or any special care you will need at home. When you are ready to leave, staff will take you to your vehicle.

Personal Belongings

Check the drawers, closet, over bed table and bathroom to make sure you have not left any personal items. If you have valuables in the hospital safe, please claim them at the Cashier's Office.


Remind the nurse of any medicines you brought with you. Any medicines that are not claimed after seven days from discharge will be destroyed. Prescriptions can be filled at a pharmacy on your way home.

Going to a New Address?

If you are going to an address other than the one you gave at the time of admission, please inform your nurse.