Credentials Verification Office

Service Now Ticket Request
Online Applications
Provider-Centric Recredentialing
Contact Information
Other Useful Links

Welcome to the UnityPoint Health Credentials Verification Office (CVO) web page.

The credentialing team at the CVO is responsible for processing providers' initial and re-credentialing applications and updating provider demographics in the credentialing database.

The CVO shares information with the Physician Hospital Organization (PHO)/Medimore, Inc. to assist with payer enrollment and network management, and to the medical staff offices (MSOs) to assist with privileging providers for UnityPoint Health facilities.

Our goal is to supply provider-centric credentialing that is electronic, secure and efficient.


Frequently Asked Questions

Updated FAQs about the new CVO.

Online Applications


The UnityPoint Health CVO electronic application can be accessed through our new user Provider Portal. Request an application through our ServiceNow ticketing system.

In your request, you may include the email address of a delegate person. This delegate may complete the demographic, malpractice, licensure, schooling, and other informational portions of an initial or recredentialing application. Delegates may NOT complete disclosure questions, nor sign and submit an application on a provider's behalf. Providers are required to sign into the Provider Portal to review all information, complete the disclosure questions, sign, and submit the application.

Once the application request is processed (approximately 5-7 days), a welcome email will be sent to the provider and the delegate with a link to our online portal application. If you have any difficulties accessing the portal, please refer to our FREQUENTLY ASKED QUESTIONS ABOUT APPLICATION COMPLETION.

Change of Information

Also, use the ServiceNow ticketing system if you need to change or correct your current information (name, home address, practice location, etc.).

Credentialing Process



For fastest service, please send us questions through our Service Now ticketing system.

Contact Information

Credentials Verification Office (CVO)


Hospital Medical Staff Offices

UnityPoint Health – Sioux City

UnityPoint Health – Fort Dodge

UnityPoint Health – Des Moines

UnityPoint Health – Waterloo (Allen and Marshalltown)

UnityPoint Health – Dubuque

UnityPoint Health – Cedar Rapids (St. Luke's, Jones Regional)

UnityPoint Health – Trinity (QC and Muscatine)

UnityPoint Health – Peoria

UnityPoint Health – Grinnell

Other Useful Links

UnityPoint Accountable Care, LC (ACO)