Credentials Verification Office

Service Now Ticket Request
Credentialing Application Tracker (CAT) 2.0
Compliance: Reporting Violations
Online Applications
Provider-Centric Recredentialing
Contact Information
Other Useful Links

Welcome to the UnityPoint Health Credentials Verification Office (CVO) web page.

The credentialing team at the CVO is responsible for processing providers' initial and recredentialing applications and updating provider demographics in the credentialing database.

The CVO shares information with the Physician Hospital Organization (PHO)/Medimore, Inc. to assist with payer enrollment and network management, and to the medical staff offices (MSOs) to assist with privileging providers for UnityPoint Health facilities.

Our goal is to supply provider-centric credentials verification that is electronic, secure and efficient.


Frequently Asked Questions

FAQs about the CVO.

Online Applications


The UnityPoint Health CVO electronic application can be accessed through our new Provider Portal. Request an application through our ServiceNow ticketing system.

In your request, you may include the email address of a delegate person. This delegate may complete the demographic, malpractice, licensure, schooling, and other informational portions of an initial application or recredentialing application. Delegates may NOT complete disclosure questions or the delineation of privileges form (if applicable), nor sign and submit an application on a provider's behalf. Providers are required to sign into the Provider Portal to review all information, complete the disclosure questions and the delineation of privileges forms (if applicable), sign, and submit the application.

Once the application request is processed (in approximately 5-7 days), a welcome email will be sent to the provider and the delegate with a link to our online portal application. If you have any difficulties accessing the portal, please refer to our FREQUENTLY ASKED QUESTIONS ABOUT APPLICATION COMPLETION.

Credentialing Application Tracker 2.0

The Credentialing Application Tracker (CAT) for initial applications and recredentialing applications is on the CVO's ServiceNow home page. Simply enter a provider's NPI for a high-level view of where they are in the credentialing, privileging, and payer enrollment process. NOTE: The CAT provides dates and the percent of task complete. The latest CAT 2.0 tool provides more information regarding the status of your references, hospital information and other aspects of the process.

Change of Information

Use the ServiceNow ticketing system if you need to change or correct your current information (name, home address, practice location, request additional privileges, etc.).

Credentialing Process



For fastest service, please send us questions through our Service Now ticketing system. You may also send a question by email:

Contact Information

Credentials Verification Office (CVO)

PHO (Physician Hospital Organization) /Medimore

Hospital Medical Staff Offices

UnityPoint Health – Sioux City, IA (St. Luke's Regional Medical Center)

UnityPoint Health – Fort Dodge, IA (Trinity Regional Medical Center)

UnityPoint Health – Des Moines, IA (Blank Children's Hospital, Iowa Lutheran Hospital, Iowa Methodist Medical Center, Methodist West Hospital and John Stoddard Cancer Center)

UnityPoint Health – Waterloo, IA (Allen Hospital) and Marshalltown, IA (UnityPoint Health - Marshalltown)

UnityPoint Health – Dubuque, IA (Finley Hospital)

UnityPoint Health – Cedar Rapids, IA (St. Luke's Hospital) and Anamosa, IA (Jones Regional Medical Center)

UnityPoint Health – Quad Cities: Bettendorf, IA; Moline, IL; Muscatine, IA; and Rock Island, IL (Trinity Hospitals)

UnityPoint Health – Peoria, IL (Methodist and Proctor Hospitals); Pekin, IL (Pekin Hospital)

UnityPoint Health – Grinnell, IA (Grinnell Regional Medical Center)

UnityPoint Health – Madison, WI (UnityPoint Health - Meriter)

Other Useful Links

UnityPoint Accountable Care, LC (ACO) 




Reporting Violations

If you have a question, or wish to report a situation that you believe is a violation of a law or ethical standard, contact the Compliance Officer or Privacy Officer for your region.

You can also make a report using our confidential compliance helpline resources:

You may remain anonymous. UnityPoint Health has a strict policy against retaliation for making a report. If you believe you are experiencing retaliation, report it immediately.