Credentials Verification Office
Service Now Ticket Request
Other Useful Links
Welcome to the UnityPoint Health Credentials Verification Office (CVO) web page.
The credentialing team at the CVO is responsible for processing providers' initial and re-credentialing applications and updating provider demographics in the credentialing database.
The CVO shares information with the Physician Hospital Organization (PHO)/Medimore, Inc. to assist with payer enrollment and network management, and to the medical staff offices (MSOs) to assist with privileging providers for UnityPoint Health facilities.
Our goal is to supply provider-centric credentialing that is electronic, secure and efficient.
Frequently Asked Questions
Updated FAQs about the new CVO.
HOW TO REQUEST/SUBMIT A NEW APPLICATION (TIP SHEET)
The UnityPoint Health CVO electronic application can be accessed through our new user Provider Portal. Request an application through our ServiceNow ticketing system.
In your request, you may include the email address of a delegate person. This delegate may complete the demographic, malpractice, licensure, schooling, and other informational portions of an initial or recredentialing application. Delegates may NOT complete disclosure questions, nor sign and submit an application on a provider's behalf. Providers are required to sign into the Provider Portal to review all information, complete the disclosure questions, sign, and submit the application.
Once the application request is processed (approximately 5-7 days), a welcome email will be sent to the provider and the delegate with a link to our online portal application. If you have any difficulties accessing the portal, please refer to our FREQUENTLY ASKED QUESTIONS ABOUT APPLICATION COMPLETION.
Also, use the ServiceNow ticketing system if you need to change or correct your current information (name, home address, practice location, etc.).
For fastest service, please send us questions through our Service Now ticketing system.
Credentials Verification Office (CVO)
Hospital Medical Staff Offices
UnityPoint Health – Sioux City
UnityPoint Health – Fort Dodge
UnityPoint Health – Des Moines
UnityPoint Health – Waterloo (Allen and Marshalltown)
UnityPoint Health – Dubuque
UnityPoint Health – Cedar Rapids (St. Luke's, Jones Regional)
UnityPoint Health – Trinity (QC and Muscatine)
UnityPoint Health – Peoria
Other Useful Links
UnityPoint Accountable Care, LC (ACO)