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Credentials Verification Office

FAQ

Online Applications
Provider-Centric Recredentialing
Contact Information
Other Useful Links

Welcome to the UnityPoint Health Credentials Verification Office (CVO) web page.

The credentialing team at the CVO is responsible for processing providers' initial and re-credentialing applications and updating provider demographics in the credentialing database.

The CVO shares information with the Physician Hospital Organization (PHO)/Medimore, Inc. to assist with payer enrollment and network management, and to the medical staff offices (MSOs) to assist with privileging providers for UnityPoint Health facilities.

Our goal is to supply provider-centric credentialing that is electronic, secure and efficient.

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Frequently Asked Questions

Updated FAQs about the new CVO.

Online Applications

HOW TO REQUEST/SUBMIT A NEW APPLICATION (TIP SHEET)

The UnityPoint Health CVO electronic application can be accessed through our new user Provider Portal. Request an application through our ServiceNow ticketing system.

Once your application request has been processed, the CVO will send you a welcome letter email with a link to the Provider Portal to complete your online application.

In your request, you may include the email address of a delegate person. This delegate may complete the demographic, malpractice, licensure, schooling, and other informational portions of an initial or recredentialing application. Delegates may NOT complete disclosure questions, nor sign and submit an application on a provider's behalf. Providers are required to sign into the Provider Portal to review all information, complete the disclosure questions, sign, and submit the application.

Change of Information

Also, use the ServiceNow ticketing system if you need to change or correct your current information.

Credentialing Process

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Provider-Centric Recredentialing

Please use the current recredentialing process until our new one begins later this Spring.

When the new recredentialing process begins, providers will automatically receive an email with a link at the appropriate time. All UnityPoint Health and Medimore, Inc. participating providers (including UnityPoint Accountable Care providers) will be recredentialed at least every two years based upon a birth month and even/odd year methodology. The recredentialing will encompass all UnityPoint Health facilities, so only one application and recredentialing process is needed.

In order to get providers assigned to their new recredentialing date, it may be necessary to go through more than one recredentialing cycle over the next two years. Once the new provider-centric recredentialing date is set, that date will serve as the provider's recredentialing date for all UnityPoint Health facilities.

Recredentialing application notifications will be sent 6 months prior to a provider's recredentialing due date. Providers will receive an email that will link to pre-populated information from our centralized database for their review.

Questions?

For fastest service, please send us questions through our Service Now ticketing system.

Contact Information

Credentials Verification Office (CVO)

PHO/Medimore

Hospital Medical Staff Offices

UnityPoint Health – Sioux City

UnityPoint Health – Fort Dodge

UnityPoint Health – Des Moines

UnityPoint Health – Waterloo (Allen and Marshalltown)

UnityPoint Health – Dubuque

UnityPoint Health – Cedar Rapids (St. Luke's, Jones Regional)

UnityPoint Health – Trinity (QC and Muscatine)

UnityPoint Health – Peoria

Other Useful Links

UnityPoint Accountable Care, LC (ACO) 

Iowa

Illinois

Federal