Credentials Verification Office (CVO)

UnityPoint Health Credentials Verification Office (CVO)

The credentialing team at the CVO is responsible for processing providers' initial and recredentialing applications and updating provider demographics in the credentialing database.

The CVO shares information with the Physician Hospital Organization (PHO)/Medimore, Inc. to assist with payer enrollment and network management, and to the medical staff services (MSS) to assist with privileging providers for UnityPoint Health facilities. Our goal is to supply provider-centric credentials verification that is electronic, secure and efficient.

 

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Initial Credentialing Application

The UnityPoint Health CVO electronic application can be requested through our ServiceNow ticketing system.

Tip Sheets

In your request, you may include the email address of a delegate person. This delegate may complete the demographic, malpractice, licensure, schooling and other informational portions of an initial application or recredentialing application. Delegates may NOT complete disclosure questions or the delineation of privileges form (if applicable), nor sign and submit an application on a provider's behalf. Providers are required to sign into the Provider Portal to review all information, complete the disclosure questions and the delineation of privileges forms (if applicable), sign and submit the application.

Once the application request is processed (in approximately 5-7 days), a welcome email will be sent to the provider and the delegate with a link to our online portal application. If you have any difficulties accessing the portal, please refer to our Initial Credentialing Online Portal Application Tip Sheet or contact the CVO.

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Recredentialing Application

If at any time you have questions about your recredentialing, please contact the Credentials Verification Office at UPH_CVO@unitypoint.org.

Tip Sheet

Centralized Recredentialing

All UPH providers will have a permanent recredentialing date, with one cycle for all UPH facilities where the provider is in practice. Recredentialing cycles will be dependent on your birth month and year.

You will receive notification of online recredentialing 3 months in advance of the recredentialing date. Online information will be pre-populated so it should take you no more than 30 minutes to complete your recredentialing application.

A delegate may assist you in preparing your recredentialing information, but the delegate may not complete disclosure questions, the delineation of privileges form, nor sign and submit the recredentialing application on your behalf. You are required to sign into the Provider Portal to review all information, complete the disclosure questions, sign and submit the application.

CVO Recredentialing Diagram.jpg

Credentialing Application Tracker 2.0

The Credentialing Application Tracker (CAT) for initial applications and recredentialing applications is on the CVO ServiceNow home page. Simply enter a provider's NPI for a high-level view of where they are in the credentialing, privileging and payer enrollment process. The CAT provides dates and the percent of task complete. The latest CAT 2.0 tool provides more information regarding the status of your references, hospital information and other aspects of the process.

Change of Information Requests

Use the ServiceNow ticketing system if you need to change or correct your current information in the credentialing database (name, home address, practice location, etc.). Please reference the tipsheet on ServiceNow for determining the best ticket option for your circumstances.

Please be aware that the CVO does not manage any updates or access to HR/Employment, EPIC, or any other databases beyond the credentialing system and online credentialing application portals.

Additional Privilege Requests

If you already have privileges with a UPH Hospital and need to request additional privileges for that hospital after receiving more training (ex: Robotics) please use the ServiceNow ticketing system and select the “Add Additional Hospital Privileges” ticket option.

Resignation of Hospital Privileges and/or Medimore PHO Participation

Use the ServiceNow ticketing system if you will be resigning your hospital privileges or payor enrollment participation in UPH Medimore PHO. Please use the “Termination of Practitioner/Provider” ticket option.

Hospital Affiliation Privilege Verification Requests

To request a Primary Source Verification (PSV) of Hospital Affiliation and Privileges, please contact the appropriate Medical Staff Services location. The CVO is not able to provide a PSV.

CVO Contact Information

For faster service, please send us questions through the ServiceNow ticketing system. You may also send questions to UPH_CVO@unitypoint.org or call our Provider Assistance Line (PAL) at 515-241-7977.

Application Status Questions

Use the CAT self-service tool located within our ServiceNow website to quickly check the status of your application online. You may also send questions to UPH_CVO@unitypoint.org.

Verification of Privileges or Employment

The CVO does not perform any verification of privileges or employment, please contact the appropriate hospital Medical Staff Services or HR department.

Hospital Medical Staff Services
PHO (Physician Hospital Organization)/Medimore
Email: UPH_medimorecred@unitypoint.org

CVO Resources

Reporting Violations

If you have a question or wish to report a situation that you believe is a violation of a law or ethical standard, contact the compliance officer or privacy officer for your region. You can also make a report using our confidential Compliance Helpline.

You may remain anonymous. UnityPoint Health has a strict policy against retaliation for making a report. If you believe you are experiencing retaliation, report it immediately.