Credentials Verification Office (CVO)

UnityPoint Health Credentials Verification Office (CVO)

The credentialing team at the CVO is responsible for processing providers' initial and recredentialing applications and updating provider demographics in the credentialing database.

The CVO shares information with the Physician Hospital Organization (PHO)/Medimore, Inc. to assist with payer enrollment and network management, and to the medical staff services (MSS) to assist with privileging providers for UnityPoint Health facilities. Our goal is to supply provider-centric credentials verification that is electronic, secure and efficient.

Credentialing Requests and Status Tracker

Initial Application

Initial Credentialing Application

The UnityPoint Health CVO electronic application can be requested through our ServiceNow ticketing system. Once the application request is processed (in approximately 5-7 days), a welcome email will be sent to the provider and the delegate with a link to our online portal application.

Request an Application  View Credentialing Workflow
 

If you have any difficulties accessing the ServiceNow ticketing system, please review the ServiceNow Website Tip Sheet listed in the CVO Resources section below. You may also contact the Credentials Verification Office at UPH_CVO@unitypoint.org.

Credentialing Application Tracker

Use the Credentialing Application Tracker (CAT) tool on our ServiceNow home page to check the status of applications.

  • Enter a provider's NPI for a high-level view of where they are in the credentialing, privileging and payer enrollment process. The CAT provides dates and the percent of task complete.
  • The latest CAT 2.0 tool provides more information regarding the status of your references, hospital information and other aspects of the process.
Recredentialing

Recredentialing Application

Please review the Recredentialing Application Tip Sheet listed in the CVO Resources section below. If at any time you have questions about your recredentialing, please contact the Credentials Verification Office at UPH_CVO@unitypoint.org.

Centralized Recredentialing
  • All UPH providers will have a permanent recredentialing date, with one cycle for all UPH facilities where the provider is in practice. Recredentialing cycles will be dependent on your birth month and year.
  • You will receive notification of online recredentialing 3 months in advance of the recredentialing date. Online information will be pre-populated so it should take you no more than 30 minutes to complete your recredentialing application.
  • A delegate may assist you in preparing your recredentialing information, but the delegate may not complete disclosure questions, the delineation of privileges form, nor sign and submit the recredentialing application on your behalf. You are required to sign into the Provider Portal to review all information, complete the disclosure questions, sign and submit the application.

Credentialing Application Tracker

Use the Credentialing Application Tracker (CAT) tool on our ServiceNow home page to check the status of applications.

  • Enter a provider's NPI for a high-level view of where they are in the credentialing, privileging and payer enrollment process. The CAT provides dates and the percent of task complete.
  • The latest CAT 2.0 tool provides more information regarding the status of your references, hospital information and other aspects of the process.
Information Change

Change of Information Requests

If you need to update or correct your information in the credentialing database (name, home address, practice location, etc.), use the ServiceNow ticketing system.

  • Refer to the tipsheet on ServiceNow to determine the best ticket option for your circumstances.

Please be aware that the CVO does not manage any updates or access for HR/Employment, EPIC or any other databases outside the credentialing system and online credentialing application portals.

Additional Privileges

Request Additional Privileges

If you already have privileges at a UPH hospital and need to request additional privileges for that hospital (e.g., after completing training such as robotics), use the ServiceNow ticketing system.

  • Please use the “Add Additional Hospital Privileges” ticket option.
Resignations

Resignation of Hospital Privileges and/or Medimore PHO Participation

To resign your hospital privileges or payor enrollment participation in UPH Medimore PHO, use the ServiceNow ticketing system.

  • Please use the “Termination of Practitioner/Provider” ticket option.

Hospital Affiliation Privilege and Employment Verification

  • Hospital Affiliation Privilege Verification Requests: To request a Primary Source Verification (PSV) of hospital affiliation and privileges, please contact the appropriate Hospital Medical Staff Services location. The CVO is not able to provide verification of privileges.
  • UnityPoint Health Employment Verification Requests: To request a Primary Source Verification (PSV) of UnityPoint Health employment, please utilize The Work Number® platform at www.theworknumber.com.

CVO Resources and Tip Sheets


CVO Resources

CVO Tip Sheets

Contact Information

Credentials Verification Office

For credentialing requests, submit a ServiceNow ticket. For general credentialing questions or further assistance, email the CVO at UPH_CVO@unitypoint.org.

  • Provider Assistance Line available from 7 a.m. to 5 p.m. CST: 515-241-7977

Hospital Medical Staff Services

Physician Hospital Organization (PHO)/Medimore

Reporting Violations

If you have a question or wish to report a situation that you believe is a violation of a law or ethical standard, contact the compliance officer or privacy officer for your region. You can also make a report using our confidential Compliance Helpline.

You may remain anonymous. UnityPoint Health has a strict policy against retaliation for making a report. If you believe you are experiencing retaliation, report it immediately.