Credentials Verification Office
Other Useful Links
Welcome to the UnityPoint Health Credentials Verification Office (CVO) web page.
The credentialing team at the CVO is responsible for processing providers' initial and re-credentialing applications and updating provider demographics in the credentialing database.
The CVO shares information with the Physician Hospital Organization (PHO)/Medimore, Inc. to assist with payer enrollment and network management, and to the medical staff offices (MSOs) to assist with privileging providers for UnityPoint Health facilities.
Our goal is to supply provider-centric credentialing that is electronic, secure and efficient.
Updated FAQs about the new CVO.
HOW TO REQUEST/SUBMIT A NEW APPLICATION (TIP SHEET)
The UnityPoint Health CVO electronic application can be accessed through our new user Provider Portal. Request an application through our ServiceNow ticketing system.
Once your application request has been processed, the CVO will send you a welcome letter email with a link to the Provider Portal to complete your online application.
In your request, you may include the email address of a delegate person. This delegate may complete the demographic, malpractice, licensure, schooling, and other informational portions of an initial or recredentialing application. Delegates may NOT complete disclosure questions, nor sign and submit an application on a provider's behalf. Providers are required to sign into the Provider Portal to review all information, complete the disclosure questions, sign, and submit the application.
Also, use the ServiceNow ticketing system if you need to change or correct your current information.
Please use the current recredentialing process until our new one begins later this Spring.
When the new recredentialing process begins, providers will automatically receive an email with a link at the appropriate time. All UnityPoint Health and Medimore, Inc. participating providers (including UnityPoint Accountable Care providers) will be recredentialed at least every two years based upon a birth month and even/odd year methodology. The recredentialing will encompass all UnityPoint Health facilities, so only one application and recredentialing process is needed.
In order to get providers assigned to their new recredentialing date, it may be necessary to go through more than one recredentialing cycle over the next two years. Once the new provider-centric recredentialing date is set, that date will serve as the provider's recredentialing date for all UnityPoint Health facilities.
Recredentialing application notifications will be sent 6 months prior to a provider's recredentialing due date. Providers will receive an email that will link to pre-populated information from our centralized database for their review.
For fastest service, please send us questions through our Service Now ticketing system.
Credentials Verification Office (CVO)
Hospital Medical Staff Offices
UnityPoint Health – Sioux City
UnityPoint Health – Fort Dodge
UnityPoint Health – Des Moines
UnityPoint Health – Waterloo (Allen and Marshalltown)
UnityPoint Health – Dubuque
UnityPoint Health – Cedar Rapids (St. Luke's, Jones Regional)
UnityPoint Health – Trinity (QC and Muscatine)
UnityPoint Health – Peoria
UnityPoint Accountable Care, LC (ACO)