Illness and injury doesn't always happen during regular business hours, and it's not always something you can be prepared for ahead of time. That's why we have Urgent Care at four convenient locations in the Cedar Valley.
A better urgent care experience
After UnityPoint Clinic introduced a new kind of urgent care last year, the response has been patient satisfaction scores ranking in the 99th percentile nationally. This design puts a strong focus on quality, comforting amenities such as coffee and snacks, clean facilities and a time-saving process to enhance your visit.
It's urgent care at the speed of NOW at all four locations in Waterloo and Cedar Falls.
|Time at urgent care
|A time-saving process has achieved an average "door-to-door" time of 27 minutes across all locations.
||Less than 5 minutes
| A majority of visitors are greeted at the door by a
clinical care attendant and go directly to a private suite.
|"Take a number"
|We value a personal greeting when you visit us and perhaps are not having your best day.
| Online check-in
|We have a room reserved specifically for visitors who checked in online.
||Registration, nurse, provider
||Care attendant, provider
|Clinical care attendants can take all initial intake information to expedite the registration process.
|Most common prescriptions are available on-site
to save an extra stop at the pharmacy.
*Expectations indicate the majority response from survey results gathered in March 2018.
Urgent care can save you time and money
Our Urgent Care Centers treat injuries and illnesses that require a health care provider's attention, but are not life-threatening. Injuries and illnesses we treat include, but are not limited to:
- Cough, cold, flu and sore throat
- Ear ache, ear pain and ear infections
- Eye problem
- Upper respiratory infection
- Skin infection, rash, skin lump, bump or growth
- Minor cuts
- Minor sport injury and strain
- Muscle ache and sprain
- Sunburn or other minor burns
- Nausea, dizziness, vomiting
- Fever without convulsion (uncontrollable shaking)
- Neck or back pain
- Foot problems
- After-hours Allen Occupational Health services
Urgent care is best used when your primary care physician is not available, but should not be used for routine medical services that can be provided by your doctor's office or for any type of follow-up care. Remember to always attempt to contact your primary care physician before accessing urgent care services.
If you have a life-threatening illness or symptoms, call 911 and go the the Allen Hospital Emergency Department immediately. Learn more about where to get the care you need, when you need it.