Primary Care Visits During COVID-19

Taking care of yourself is still important during this time, and we understand you may still want or need to see your primary care doctor. That's why we've expanded our primary care services at select clinics to include scheduled visits over the phone or by video. These new visit options allow you to see your doctor from the safety of your home.

Please Call Ahead Before Any Visit & Wear a Mask or Face Covering

To reduce community spread of COVID-19, we're asking all patients to please call ahead before visiting a clinic. If you have an appointment at a UnityPoint Health location, please wear a mask or face covering.

Scheduled Virtual Visits

Many of our clinics and outpatient departments are now scheduling virtual visits with our patients. If you have a non-urgent health concern, please call the clinic or outpatient department during normal business hours to see if a virtual visit can be scheduled. The clinic will help you get set up for your visit on your smartphone, tablet or computer. Once you have scheduled your visit, you can use our Mobile Setup Guide or Personal Computer Setup Guide.

Some examples of conditions or questions that are a good fit for Scheduled Virtual Visits include:

  • Rashes
  • Mild stomach pain
  • Sinus infections
  • Minor injuries
  • Joint pain
  • Follow up on anxiety and depression
  • Follow up on chronic conditions (COPD, Diabetes, Chronic Heart Failure, etc.)
  • Medication checks
  • Medicare Annual Wellness Visits

New Virtual Waiting Room

For primary care appointments requiring a clinic visit, we've launched a new text messaging platform to create a virtual waiting room. This platform allows you to easily communicate directly with your clinic without stepping foot in the door. 

How it Works:

  1. You'll receive an automated appointment reminder via text message
  2. When you arrive, you'll reply to that message to notify the office you're there
  3. You'll receive a text message or phone call with instructions for registration and when to enter the building

Pediatric Appointments

For your child's pediatric appointments, we encourage you to continue well-child visits that include vaccinations – these are important for newborns and young children to help keep them and others safe. Contact your pediatric clinic before arriving to ensure you are set up with the texting platform and to ensure you're aware of any additional processes put in place for your visit.

Also, many of our pediatric clinics are now scheduling virtual visits with our patients. Some examples of conditions or questions that are a good fit for Scheduled Virtual Visits are listed above.

Chronic Health Issues

If you or a loved one have chronic health issues such as diabetes, heart disease or a suppressed immune system, we want to stress the importance of handwashing, staying at home, taking advantage of grocery delivery and limiting contact with others. Please call your clinic to discuss options for any upcoming visits.