Emergency Room vs. Urgent Care | UnityPoint Clinic

UnityPoint Clinic - Express (Jordan Creek)

180 Jordan Creek Parkway, Suite 120
West Des Moines, Iowa 50266

Closed Patients
Waiting Now

UnityPoint Clinic - Express (Waukee)

950 E. Hickman Road
Waukee, Iowa 50263

Closed Patients
Waiting Now

Urgent Care - Altoona

2720 8th St. SW
Altoona, Iowa 50009

Closed Patients
Waiting Now

Urgent Care - Ankeny

3625 N. Ankeny Blvd.
Suite E
Ankeny, Iowa 50023

Closed Patients
Waiting Now

Urgent Care - Ingersoll

2103 Ingersoll Ave., Ste. 2
Des Moines, Iowa 50312

Closed Patients
Waiting Now

Urgent Care - Lakeview

6000 University Avenue
Suite 101
West Des Moines, Iowa 50266

Closed Patients
Waiting Now

Urgent Care - Merle Hay

4020 Merle Hay Road
Suite 100
Des Moines, Iowa 50310

Closed Patients
Waiting Now

Urgent Care - Southglen

6520 SE 14th St.
Des Moines, Iowa 50320

Closed Patients
Waiting Now

Urgent Care - Urbandale

5200 NW 100th Street
Urbandale, Iowa 50322

Closed Patients
Waiting Now
UnityPoint Health - Des Moines

Should You Go To The Emergency Room or Urgent Care?

ER vs Urgent Care

Not every illness or injury requires a trip to the Emergency Room (ER). For minor illness or injury, UnityPoint Clinic has nine urgent care and express clinics and in the Greater Des Moines area and our clinics offer online scheduling

However, certain conditions require a visit to the ER. 

Don't hesitate to come to the ER if you or a loved one experiences any of the following:

  • Symptoms of a heart attack, including severe chest pain, sweating and shortness of breath.
  • Profuse bleeding or blood loss that continues even after direct pressure has been placed on the wound.
  • Severe abdominal pain. 
  • Symptoms of a stroke, including sudden dizziness, weakness, loss of coordination, balance or vision problems.
  • High fever and vomiting that continues nonstop for several hours.
  • Signs of meningitis: severe headaches, neck/joint pain and stiffness, vomiting, high temperature, sensitivity to light(adults); high-pitched whimpering/crying, lethargy, fussiness, restlessness, high fever, vomiting, cold extremities, refusing food, pale or blotchy skin (babies, small children).
  • Seizures lasting longer than five minutes.
  • Injuries occurring from an accident or fall - intense back or neck pain, obvious compound fractures and/or dislocations of bones, deep cuts and severe burns.

What Is Urgent Care Used For?

It is best to contact your Primary Care Provider for your health care needs. But because we know health matters don't always occur at the most convenient times, our Urgent Care/Walk-in Clinics are available after hours, weekends and holidays.

UnityPoint Clinic has nine convenient locations throughout the metropolitan area that accept walk-in patients for non-emergency situations every day of the week. Insurance co-payments are usually lower for Urgent Care and Express Care visits than for ER visits, so using a walk-in clinic can save you money in addition to being more convenient. Urgent Care and Express Care Clinics can provide medical treatment for minor illness and injuries such as: 

  • Allergies
  • Burns
  • Colds
  • Coughs
  • Cuts
  • Earaches
  • Fevers
  • Flu
  • Fractures
  • Infections
  • Sore throats
  • Sprains
  • Urinary Tract Infections

Urgent Care and Express Clinics do not have ready access to extended patient observation and specialty consultation. Patients who present with life-threatening situations are immediately transferred to an emergency department or referred to the 911 EMS system. If you are having shortness of breath or chest pain, go to the ER.

See all of our UnityPoint Clinic - Express and Urgent Care locations.

Common Cold or Influenza?

Watch our LiveWell Minute to hear from Janae Brown, ARNP at Family Medicine - Ingersoll, about the differences and symptoms of the common cold and flu.