UnityPoint Health Virtual Care
Due to unprecedented in person and virtual volumes, our Virtual Urgent Care is currently closed.
- We will work to restore the Virtual Urgent Care service as we are able to meet the needs of our patients and communities.
- During the week (Monday – Friday), patients are encouraged to check with your primary care provider before going to a walk-in clinic like Urgent Care or Express.
- Help us make sure we're able to help you, get your COVID-19 vaccination or booster.
- If you have a medical emergency, call 911 or go to the emergency room.
Get convenient care, when and where you need it.
See a UnityPoint Health provider online from your mobile phone, tablet or computer using our Virtual Urgent Care and Scheduled Virtual Visit services.
Virtual care is available through your MyUnityPoint (My Chart) account. Simply click log in or sign up below to get started.
Why use Virtual Urgent Care?
Need to see a healthcare provider in middle of the night? Virtual Urgent Care lets you see a healthcare provider at any time. Is it a packed work week or is the weather terrible? Virtual Urgent Care allows you to get the care you need without traveling. Just like our in-person providers, our Virtual Urgent Care providers can diagnose, recommend treatment, and prescribe medication.
Convenient Care -Virtual Urgent Care eliminates the need to travel and brings the care to you. You don't need an appointment and you do not have to be a current patient of UnityPoint Health. Simply log in or create a MyUnityPoint account and use the video camera on your mobile phone, tablet or computer for a face-to-face consultation.
24/7 Access - We understand that illnesses and injuries don't always happen during regular business hours. That's why Virtual Urgent Care gives you online access to a team of UnityPoint Health medical experts 24/7, including holidays and weekends. It's care that's built around your schedule!
Trusted Medical Experts - Virtual Urgent Care is staffed by our team of board-certified UnityPoint Health providers. This expansive network gives you the same excellent quality of care you expect from UnityPoint Health without leaving the comfort of your own home.
When to use Virtual Urgent Care
Visits are available for patients age 2 and up who are currently located in Iowa or Illinois. You don't need an appointment and you do not have to be a current patient of UnityPoint Health to use Virtual Urgent Care. You'll be connected to a provider who can help you with any number of common healthcare concerns.
Some commonly treated conditions include:
- Ear pain
- Joint pain
- Sore throat
- Urinary tract infection (UTI)
When to seek emergency care: For serious or life-threatening health issues, call 911 or go to the emergency room immediately. This can include chest pain or heart attack symptoms, sudden or sever head pain, loss of consciousness, poisoning, uncontrolled fever or other potentially life-threatening conditions.
How to Get Started
A MyUnityPoint account is required for Virtual Urgent Care. If you have an account, simply sign in on the app or at chart.myunitypoint.org, click on "Your Menu" at the top and select "Virtual Urgent Care" to get started.
If you do not have a MyUnityPoint account, go to chart.myunitypoint.org and click on "Sign up online" to register. Once registration is complete, you can follow the steps just above. You can log in using your browser or you can download the app by searching for "MyChart" and then selecting the "MyUnityPoint" version. Using the app is not required. For more details, see our Virtual Urgent Care User Guide.
Our Virtual Care providers are only licensed to see patients in Iowa and Illinois and cannot treat patients who are currently outside of those states. Patients located in Wisconsin are encouraged to use Urgent Care Video Visits offered by UW Health.
Download the MyUnityPoint app
Download the free application from the iPhone App Store or Google Play. After downloading, select MyUnityPoint from the app's list of providers.
Do I have to have a MyUnityPoint (MyChart) account to access Virtual Care?
For Virtual Urgent Care visits a MyUnityPoint account is required. For Virtual Scheduled Visits you do not have to have a MyUnityPoint account. If you do not have an account, you can request to have a text or email link sent to you prior to your visit. If you do have an account, you can access these appointments through MyUnityPoint without requesting a link.
How do I sign up for a MyUnityPoint (MyChart) account?
You can sign up for a MyUnityPoint account by visiting www.chart.myunitypoint.org.
What does a Virtual Care Visit cost and will my insurance cover it?
UnityPoint Health bills Virtual Care services similar to an in-person office visit. We encourage you to check with your insurance company on what virtual care/telehealth services are covered.
What if I am not currently located in Iowa or Illinois?
Our Virtual Urgent Care providers are only licensed to see patients in Iowa and Illinois and cannot treat patients who are currently outside of those states. Even patients that live in Iowa or Illinois but are traveling outside of those states cannot receive Virtual Urgent Care at this time. Patients located in Wisconsin are encouraged to use Urgent Care Video Visits offered by UW Health
What Is the Difference Between Virtual Urgent Care and a Scheduled Virtual Visit?
A Scheduled Virtual Visit is an appointment with your UnityPoint Health primary care provider or specialist that's scheduled in advance — like a regular in-person appointment. These visits should be arranged by calling your provider's office. Once it is time for your appointment, you can start your visit by going to your MyUnityPoint account. If you do not have an account, you may request to have a link sent to you via text or email. Don't have a provider? Find a location near you to establish care with a UnityPoint Health provider.
Patients and family members with questions about Virtual Care with UnityPoint Health can call (833) 977-2800 to speak with a representative. Patients can receive assistance with MyUnityPoint account creation and questions related to billing, prescriptions and more.
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