UnityPoint Health Virtual Care
Get convenient care, when and where you need it.
Access convenient care options that fit your schedule and needs. Connect with a UnityPoint Health provider online using MyUnityPoint from your mobile phone, tablet or computer to access virtual urgent care or SmartExam.
Virtual Urgent Care
Virtual Urgent Care is available for individuals 18+ who are located in Iowa. Through a video visit, Virtual Urgent Care providers can diagnose, recommend treatment and prescribe medication for minor illnesses such as ear infection, cold and flu, rashes, sore throat, headaches, allergies, UTI and more.
- Available every day, 8 a.m. – 8 p.m.
- Available on mobile, desktop or tablet devices with camera/video capability.
- Available to patients within the State of Iowa who are 18 years of age and older.
- Insurance is accepted. Co-pays and coverages vary.
- Easily accessible through your MyUnityPoint account. Please note: A patient must schedule an appointment from their personal account or an approved proxy account.
- To access Virtual Urgent Care, log into MyUnityPoint or create an account. Click on "Virtual Urgent Care" in the dropdown menu.
Please note that wait times will vary based on the number of patients seeking care and their unique needs.
SmartExam
SmartExam is an online screening tool for individuals 18+ that allows them to be treated for common ailments and illnesses in less than an hour without seeing a provider. This intelligent tool asks you questions based on your provided symptoms and answers to previous questions.
- Available every day, 8 a.m. – 8 p.m.
- Available on mobile, desktop or tablet devices.
- Available to patients within the State of Iowa who are 18 years of age and older.
- Within one hour, a provider reviews your information and will either send in a prescription or request that you be seen in person.
- The cost is $30 per screening that is payable through credit/debit online only. Insurance is not accepted. You are not charged unless a diagnosis is made.
- Easily accessible through your MyUnityPoint account. Please note: A patient must schedule an appointment from their personal account or an approved proxy account.
- To access SmartExam, log into MyUnityPoint or create an account. Click on "E-Visit - SmartExam" in the dropdown menu.
Using this tool doesn't guarantee a patient will receive treatment or a prescription. If the tool determines your symptoms require in-person examination, a diagnosis and treatment plan will not be provided, and you will not be charged. In this situation, SmartExam will provide suggestions on where a patient should seek care.
Commonly treated Virtual Care conditions include:
- Cold/flu
- Constipation
- Cough
- Diarrhea
- Ear pain
- Heartburn
- Headache/migraine
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- Fever
- Joint pain
- Rash
- Sinuses
- Sore throat
- Urinary tract infection (UTI)
- Vomiting
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When to seek emergency care: For serious or life-threatening health issues, call 911 or go to the emergency room immediately. This can include chest pain or heart attack symptoms, sudden or severe head pain or abdominal pain, loss of consciousness, poisoning, uncontrolled fever or other potentially life-threatening conditions.
How to Get Started
A MyUnityPoint account is required for Virtual Urgent Care and SmartExam. If you have an account, simply sign in on the app or at chart.myunitypoint.org, click on "Your Menu" at the top and select "Virtual Urgent Care" or "E-Visit - SmartExam" to get started.
If you do not have a MyUnityPoint account, go to chart.myunitypoint.org and click on "Sign up online" to register. Once registration is complete, you can follow the steps just above. You can log in using your browser or you can download the app by searching for "MyChart" and then selecting the "MyUnityPoint" version. Using the app is not required.
Please note: A patient must schedule an appointment from their personal account or an approved proxy account.
Our Virtual Care providers are only licensed to see patients in Iowa and cannot treat patients who are currently outside of the state. Patients in locations outside of the State of Iowa are encouraged to schedule an appointment with their primary care provider. For more urgent needs, visit your nearest walk-in care clinic.
Download the MyUnityPoint app
Download the free application from the iPhone App Store or Google Play. After downloading, select MyUnityPoint from the app's list of providers.
FAQs
Do I have to have a MyUnityPoint (MyChart) account to access Virtual Urgent Care or SmartExam?
Yes, for Virtual Urgent Care visits and SmartExam a MyUnityPoint account is required.
How do I sign up for a MyUnityPoint (MyChart) account?
You can sign up for a MyUnityPoint account by visiting www.chart.myunitypoint.org.
What does a Virtual Care Visit cost and will my insurance cover it?
SmartExam is not covered by insurance and is a $30 credit/debit charge.
Virtual Urgent Care is billed similar to an in-person office visit. We encourage you to check with your insurance company on what virtual care/telehealth services are covered.
What if I am not currently located in Iowa?
Our Virtual Urgent Care and SmartExam providers are only licensed to see patients in Iowa at this time and cannot treat patients who are currently outside of Iowa. Even patients that live in Iowa but are traveling outside of the state cannot receive Virtual Urgent Care or SmartExam at this time. Patients in locations outside of the State of Iowa are encouraged to schedule an appointment with their primary care provider. For more urgent needs, visit your nearest walk-in care clinic.
What Is the Difference Between Virtual Urgent Care and SmartExam?
SmartExam is in online screening tool that requires you to submit detailed information about your symptoms at a time most convenient for you. Your provider reviews your information within one hour and makes appropriate treatment recommendations. No appointment or video equipment is required. Patients must be 18 years of age and insurance is not accepted. $30 credit/debit payment is required.
Virtual Urgent Care is a video visit with a provider to discuss your symptoms and possible treatment plan. No appointment is required, but appointment times are available for your scheduling convenience. Patients must be at least 18 years of age and have camera/video capability. Insurance is accepted.
What Is the Difference Between Virtual Urgent Care and a Scheduled Virtual Visit?
A Scheduled Virtual Visit is an appointment with your UnityPoint Health primary care provider or specialist that's scheduled in advance — like a regular in-person appointment. These visits should be arranged by calling your provider's office. Once it is time for your appointment, you can start your visit by going to your MyUnityPoint account. If you do not have an account, you may request to have a link sent to you via text or email. Don't have a provider? Find a location near you to establish care with a UnityPoint Health provider.
Support
Patients and family members with questions about Virtual Care with UnityPoint Health can call (833) 977-2800 to speak with a representative. Patients can receive assistance with MyUnityPoint account creation and questions related to billing, prescriptions and more.