Your care comes first at UnityPoint Health - St. Luke's. It sounds simple, but it involves a lot: patient comfort, health care resources, attentive care and open communication.
At St. Luke's, each doctor, nurse, technologist and staff member employs a set of ICARE values to put your care first and give you a hospital stay dedicated to your comfort. As part of providing a patient-centered experience, St. Luke's also provides a proven hospitalist program, giving you one familiar point of contact to make the best of your stay with us.
What to Expect in the Hospital
For some, the hospital can be a scary place. St. Luke's strives to make your stay as comfortable and worry-free as possible so you can focus on healing. Upon check-in, you'll receive a hospitality packet containing answers to all your important questions.
Doctors visit at various times each day. Ask your physician when you might expect to see him or her. Your family doctor may also choose to have a St. Luke's hospitalist care for you throughout your stay at the hospital. Between physician visits, St. Luke's nurses will help with meals, medication, bathing and dental hygiene as needed. Each nurse has a pocket phone to communicate with your doctor and other hospital staff. You will also have a call light within your reach and in the bathroom for calling your nurse.
The tradition of spiritual care at St. Luke's is just as rich as the hospital's history of caring for those in need. Providing a holistic approach that includes spiritual care as part of the healing process, St. Luke's Chaplaincy Department relies on a staff of nearly 20 spiritual supporters who are available at your request.
UnityPoint Health - St. Luke's provides interpretation services for a variety of languages including American Sign Language at no cost to the patient. These services are available for a patient, family member or employee upon request. It is our intent to provide equal access to, and equal participation in, health care treatment and education for persons with hearing, vision, language, speech, or cognitive impairments, and for persons with Limited English Proficiency (LEP).
Gifts and Mail
The Glass Apple Gift Shop (on the first floor in the visitors' lobby) offers a selection of gifts for patients. Any gifts and mail you receive will be delivered to your room. Mail received after your discharge will be forwarded to your home. Please note that flowers or plants are not allowed in critical care areas to prevent problems with unwanted bugs.
As a patient, your diet and physical activity will be ordered by your doctor and/or a dietitian and may change daily. A variety of meals, snacks and drinks are available for visitors as well at the Park View Café and coffee shop.
The Park View Café, located in the hospital's lower level, is open:
The coffee shop, located within the main lobby on the hospital's first floor, is open everyday from 7am to 8pm.
Family members may request meals in take-out containers to bring to the patient's room, but please be considerate if the patient is unable to eat.
Visitor parking is located in the east parking lot across from the Visitors Entrance at 28th and Pierce Streets. Parking at the doors is reserved for patient dismissal.
St. Luke's will make it a priority to give you a private patient room, but please know that in certain circumstances patients may have to share. In your room, you'll have wireless Internet access, cable television and access to health education and religious TV channels. The Sioux City Journal is available free at the nurse's station.
Bed linens will be changed every other day or more often if needed. To help reduce water and energy consumption, you can also choose not to have your sheets laundered during your multiple night stay. If you choose to take part in this green effort, your bed linens can still be changed later at your request or if soiled.
Your room will have a telephone, which friends and relatives may call by dialing "279"followed by the extension on your phone. Pay phones are also located around the hospital; ask a staff person to direct you to one.
Before you go home, your doctor(s) will need to give discharge orders. Following these orders, please allow staff time to get dismissal paperwork ready. A staff member must escort you out after you have signed the written dismissal instructions. If you have questions concerning your home instructions, call the number on your dismissal instructions or St. Luke's operator at (712) 279-3500. If your condition changes, contact your doctor or return to the emergency department.
Prior to dismissal, you may choose to have your prescription medication supplied by St. Luke's Pharmacy, located in the lower level corridor. Please tell your nurse if you choose St. Luke's Pharmacy so your medication can be ordered before you leave. Your nurse will tell you when the medication is ready. You must pick up your medication so the pharmacist can instruct you on its proper use. You are required to pay for it at the pharmacy (using cash, credit card or check), as it cannot be charged to your hospital bill.
Social workers are also available 24 hours a day to help provide emotional support and ready arrangements for ongoing needs after your discharge including:
- Nursing home placement
- Referrals for skilled care, Meals on Wheels, home health, community agencies and/or medical equipment
After you are at home, you will get a survey about your stay at St. Luke's. Your feedback is very important, and we hope you will take a few moments to fill out the survey. Your answers will be used to help us ensure we are providing the best care possible to our patients.
Getting support from family and friends is an essential part of helping you heal. Guests can access maps, directions and accommodation options on our visitor information section.