General Information

Visitor Hours

Effective Monday, February 23, 2021, UnityPoint Health - St. Luke's will begin managing visitors who are entering and leaving our hospital through a new electronic software process. To ensure this process is smooth upon your arrival to see your loved one, we do ask that you come prepared with a photo ID.

Visitor Policy (updated 2/11/21):

We know visitors are very important to a patient's recovery. We want patients, caregivers, and staff to be safe while COVID-19 is still in our community. Because of this, the visitor restrictions below remain in place at our hospital and clinics.

Additionally, anyone entering our facilities will be required to wear a mask per our universal masking policy. 

• Patients with suspected or confirmed COVID-19 are NOT permitted to have visitors.

• Visitation is not permitted to limit the risk of exposure to others, except in exceptional and unusual situations. 

• Alternative communication tools are encouraged for visits with family and friends (tablets, phones, etc)

• If a patient's status changes from Suspected COVID to COVID Negative, then normal visitation policies will be in effect.

• This restriction does not apply to Pediatrics and OB patients.

We understand how difficult it can be to not be able to be with your loved one at a time like this. Our top priority is the safety for all patients and staff, and because the risk of spreading the coronavirus is so high, we are putting these additional protection measures in place to help stop the spread of the infection.

If the patient is COVID Negative and admitted for a hospital stay:

• One (1) visitor must be a caregiver or significant other and must be the same person for the duration of the hospital stay.  

• Visitor entry hours are 6 am to 9pm Monday – Friday and 7am to 9pm Saturday – Sunday.

• Visitors may not enter the hospital between 9pm and 6am Monday – Friday and pm to 7am on Saturday – Sunday.

• Visitor may stay overnight in a patient's room.

• Exceptions may occur for entry in the OB/NICU and pediatric departments as well as end-of-life situations.  

• Waiting areas are closed.  

• The hospital cafeteria and vending areas are closed to visitors. Meal trays can be ordered through room service and delivered to the patient room; payment must be made via debit or credit card. Visitors may go to the coffee shop location near the main entrance, but please return directly to the patient's room after you make your purchase.

• Visitor must stay in the patient room.

• Masks are required to be worn including in patient rooms and hallways.

Patients will be allowed one (1) visitor only per patient stay with the following exceptions:

• Pediatric patients may always have two (2) parent or guardians with them during their stay (effective 2/11/21).

• NICU patients may have one parent plus one significant other, for a total of two (2), who can alternate during the stay.

• For end-of-life situations, Chaplains or caregiver staff will discuss these exceptions with the family.

• Behavioral Health follows existing visitor policy, with visitor hours from 4pm to 6pm. Monday – Friday and on Saturday – Sunday from 9am to 6pm.

• Emergency Department and Observation Unit (CDU) patients can have one (1) visitor, which also includes pediatric patients in these units.

• (1) visitor is allowed to accompany a patient during Outpatient services, but must stay in the designated are for the service being provided. 

• Masks are required to be worn at all times, including in patient rooms and hallways.

All visitors must be in good health and will be screened prior to entrance into the hospital for symptoms related to COVID-19.  

• Children under 16 years old are not allowed to visit or accompany an adult visitor. Adults who arrive to the hospital with children will be asked to make arrangements for the child to be picked up or will not be allowed to visit.

Reminder, anyone entering the hospital will be required to wear a mask, per the universal UnityPoint Health masking policy.

Please be kind to our team members if they remind you of our policy. We want to keep everyone safe.

Parking

Visitor parking is available in the main hospital lot located on Pierce Street across from the main visitors' entrance. Free valet parking is available at the main entrance Monday through Friday from 6 am to 6 pm.

Mail

Personal mail is delivered to patient rooms every day.

Mail should be sent to:

UnityPoint Health - St. Luke's
Attn: Patient's Name
2720 Stone Park Blvd.
Sioux City, IA 51104

Wireless Internet Access

St. Luke's has wireless service available for patients and visitors. To access the network, find the wireless service called "UnityPoint Guest WiFi," and open a browser.

Food and Beverage - Currently CLOSED to Visitors

The Park View Café offers a variety of meals and snacks. Located in the hospital's lower level, the cafeteria is open:

Monday-Friday

• Breakfast 6:30 am to 9:30 am
• Lunch 10:45 am to 1:30 pm
• Dinner 5 pm to 7 pm

Weekends and Holidays

• Breakfast: 7 am to 9:30 am
• Lunch: 10:45 am to 1:15 pm
• Dinner: 5 pm to 7 pm

Vending Machines and ATM

Vending machines are located on each floor of the hospital. An ATM machine is located in the dining room area of the Park View Café.

Gift Shop

The Glass Apple Gift Shop, located on the hospital's first floor near the main entrance, offers a wide variety of gifts. The gift shop is open Monday through Friday from 9:30 am to 5 pm and Saturdays from 9:30 am to 12:30 pm.

Chapel

The chapel is located on the hospital's first floor and is open for patients and families. Non-denominational services are held on Sunday mornings at 10 am.

The Levitt Guest Center - Currently CLOSED

Located just down the hall from the Bomgaars Center for Cancer Care at St. Luke's, the Levitt Guest Center may be reserved by loved ones of patients at St. Luke's. The guest center can accommodate up to seven families at one time. For more information, call St. Luke's at (712) 279-3221.