Patients and Visitors
People are amazing — we help keep them that way.
In Marshalltown, we offer so much more than exceptional healthcare. We also provide patients and visitors with the comforts of home, the convenience you need and helpful, compassionate service.
With those things in mind, we’ve put together some useful information to help support and care for our patients, their family members and visitors. If you don't find the information you're looking for here, our hospital volunteers or staff members will be glad to help you.
Visitor Guide
- Visitors must be dressed appropriately and must wear shirt and shoes
- Visitors should maintain a quiet environment and avoid unnecessary noise
- People with colds, sore throats or any contagious disease should not visit patients
- Visits should be kept short
- Visitors may be asked to leave the room during tests or treatments or when the physician or nurse needs to see the patient
Visitors can be good medicine for patients, and family members and friends are welcome to visit. However, a patient's care and well-being are our primary concerns at Marshalltown Hospital.
To enhance the quality of care, specific hours have been established. Visiting hours for most hospital units are 8 a.m. to 8 p.m. every day.
There are specially designated lounge areas for visitors on each patient floor, including the emergency department and main lobby.
A volunteer is on duty in the main lobby during regular business hours Monday through Friday. These volunteers are available to assist families waiting in the lobby area during their family member's surgery.
The volunteer on duty keeps family members informed about the progress of the surgery and the patient's condition.
Hospital Amenities & Services
The hospital's cafeteria is typically open for visitors and staff dining, and it's located on the main level, between the emergency department and the main entrance.
Hours:
Monday – Friday, 7 a.m. – 6 p.m. (6-7 p.m. badge access for employees only)
- Breakfast: 7 a.m. – 9:45 a.m.
- Traditional breakfast items, made-to-order omelets, oatmeal, etc.
- Lunch: 11 a.m. – 1:30 p.m.
- Deli station with specialty sandwiches
- Grill station with made-to-order items
- Grab-n-go with fresh-made salads, sandwiches, heat-and-eat meals and more
- Salad bar – self-serve with fresh ingredients, plus seasonal salads such as potato salad, pasta salad, etc.
- Beverages, snacks, desserts
- Breaks: 9:45-10:30 a.m. and 1:30-2:30 p.m.
Monday – Sunday (Dinner)
- Guests and employees are welcome to use our Room Service menu. To order, dial the seven-digit number 104-1600. Meals are typically delivered within 30-45 minutes.
Weekends and Holidays (Lunch)
- Lunch: 11:15 a.m. – 1:30 p.m.
Connect to the "UnityPoint Guest" network (if you have issues, make sure "DHCP" is enabled), then open your web browser.
Enjoy – with no passwords, fees or limits!
Patient Guide
Your guide to our guest services includes information on:
- Concerns, Compliments & Feedback
- Your Care Team
- Patient Safety
- Amenities
- Leaving the Hospital
- Payment Options & Insurance
- Much more...
