Patients and Visitors

UnityPoint Health - Marshalltown Hospital

People are amazing — we help keep them that way.

In Marshalltown, we offer so much more than exceptional healthcare. We also provide patients and visitors with the comforts of home, the convenience you need and helpful, compassionate service.

With those things in mind, we’ve put together some useful information to help support and care for our patients, their family members and visitors. If you don't find the information you're looking for here, our hospital volunteers or staff members will be glad to help you. 

Visitor Guide

General Guidelines
  • Visitors must be dressed appropriately and must wear shirt and shoes
  • Visitors should maintain a quiet environment and avoid unnecessary noise
  • People with colds, sore throats or any contagious disease should not visit patients
  • Visits should be kept short
  • Visitors may be asked to leave the room during tests or treatments or when the physician or nurse needs to see the patient
Visiting Hours

Visitors can be good medicine for patients, and family members and friends are welcome to visit any time of the day. However, a patient's care and well-being are our primary concerns at Marshalltown Hospital, and research indicates that a calm, quiet environment contributes to healing. Therefore, we encourage visitors to limit noise and distraction from 8 p.m. to 8 a.m. each day.

Children may visit patients on most floors and special units. However, we ask that children who are younger than 14 be accompanied by an adult who is responsible for the child's behavior. We ask that children stay in a patient's room or lounge throughout their visit.
Waiting Areas

There are specially designated lounge areas for visitors on each patient floor, including the emergency department and main lobby.

A volunteer is on duty in the main lobby during regular business hours Monday through Friday. These volunteers are available to assist families waiting in the lobby area during their family member's surgery.

The volunteer on duty keeps family members informed about the progress of the surgery and the patient's condition.

Hospital Amenities & Services


The hospital's cafeteria is typically open for visitors and staff dining, and it's located on the main level, between the emergency department and the main entrance.


Monday – Friday, 7 a.m. – 6 p.m. (6-7 p.m. badge access for employees only)

  • Breakfast: 7 a.m. – 9:45 a.m.
    • Traditional breakfast items, made-to-order omelets, oatmeal, etc.
  • Lunch: 11 a.m. – 1:30 p.m.
    • Deli station with specialty sandwiches
    • Grill station with made-to-order items
    • Grab-n-go with fresh-made salads, sandwiches, heat-and-eat meals and more
    • Salad bar – self-serve with fresh ingredients, plus seasonal salads such as potato salad, pasta salad, etc.
  • Beverages, snacks, desserts
  • Breaks: 9:45-10:30 a.m. and 1:30-2:30 p.m.

Monday – Sunday (Dinner)

  • Guests and employees are welcome to use our Room Service menu. To order, dial the seven-digit number 104-1600. Meals are typically delivered within 30-45 minutes.

Weekends and Holidays (Lunch)

  • Lunch: 11:15 a.m. – 1:30 p.m.
Self-Serve Bistro & Vending Services
Vending machines and a self-service bistro, located in the main lobby, are available 24 hours a day.
Free Wireless Internet

Connect to the "UnityPoint Guest" network (if you have issues, make sure "DHCP" is enabled), then open your web browser.

Enjoy – with no passwords, fees or limits!

Patient Guide

Patient Handbook

Your guide to our guest services includes information on:

  • Concerns, Compliments & Feedback
  • Your Care Team
  • Patient Safety
  • Amenities
  • Leaving the Hospital
  • Payment Options & Insurance
  • Much more...

The DAISY Award

The DAISY Award is an international recognition program that honors and celebrates the skillful, compassionate care nurses provide every day.

Please say thank you by sharing your story of how a nurse made a difference you will never forget!

Nominate an extraordinary nurse

ROSE Award

The ROSE Award rewards our Patient Care Technicians (PCTs) for their consistent demonstration of excellence through clinical expertise, extraordinary service and compassionate care.
Nominate a Deserving Patient Care Technician


The SUNSHINE Award recognizes those non-nursing team members who rise above expectations to brighten the day of our patients or team members through their brilliant, exemplary service.
Nominate an extraordinary non-nursing team member