Patients and Visitors
People are amazing — we help keep them that way.
In Marshalltown, we offer so much more than exceptional healthcare. We also provide patients and visitors with the comforts of home, the convenience you need and helpful, compassionate service.
With those things in mind, we’ve put together some useful information to help support and care for our patients, their family members and visitors. If you don't find the information you're looking for here, our hospital volunteers or staff members will be glad to help you.
Visitor Guidelines
At UnityPoint Health, we believe your support system is essential to your healing. These people are an important part of your care team, and we welcome visitors.
Visiting Hours & Guidelines
- Visitors are welcome every day from 6:00 a.m. to 9:00 p.m.
- To ensure a restful environment, we recommend up to two visitors at a time. Please note visitation may be limited to one person based on clinical needs.
- For safety, children under the age of 16 must always be accompanied by an adult visitor.
- For adult patients, one designated visitor may stay overnight at the patient’s request.
- For pediatric patients, two parents, guardians or their designees are welcome to stay overnight to support a child in our care.
- Some departments, including behavioral health and hospice, may have specific visitation guidelines tailored to the unique safety and care needs of those patients.
We always do our best to accommodate individual needs. Please understand our care teams may adjust these practices at any time to prioritize the health, safety, and privacy of our patients, families and team members.
There are specially designated lounge areas for visitors on each patient floor, including the emergency department and main lobby.
A volunteer is on duty in the main lobby during regular business hours Monday through Friday. These volunteers are available to assist families waiting in the lobby area during their family member's surgery.
The volunteer on duty keeps family members informed about the progress of the surgery and the patient's condition.
Hospital Amenities & Services
The hospital's cafeteria is typically open for visitors and staff dining, and it's located on the main level, between the emergency department and the main entrance.
Hours:
Monday – Friday, 7 a.m. – 6 p.m. (6-7 p.m. badge access for employees only)
- Breakfast: 7 a.m. – 9:45 a.m.
- Traditional breakfast items, made-to-order omelets, oatmeal, etc.
- Lunch: 11 a.m. – 1:30 p.m.
- Deli station with specialty sandwiches
- Grill station with made-to-order items
- Grab-n-go with fresh-made salads, sandwiches, heat-and-eat meals and more
- Salad bar – self-serve with fresh ingredients, plus seasonal salads such as potato salad, pasta salad, etc.
- Beverages, snacks, desserts
- Breaks: 9:45-10:30 a.m. and 1:30-2:30 p.m.
Monday – Sunday (Dinner)
- Guests and employees are welcome to use our Room Service menu. To order, dial the seven-digit number 104-1600. Meals are typically delivered within 30-45 minutes.
Weekends and Holidays (Lunch)
- Lunch: 11:15 a.m. – 1:30 p.m.
Connect to the "UnityPoint Guest" network (if you have issues, make sure "DHCP" is enabled), then open your web browser.
Enjoy – with no passwords, fees or limits!
Patient Guide
Your guide to our guest services includes information on:
- Concerns, Compliments & Feedback
- Your Care Team
- Patient Safety
- Amenities
- Leaving the Hospital
- Payment Options & Insurance
- Much more...
