New Sioux City Team Member Resources

MercyOne Siouxland Medical Center transitioned to UnityPoint Health – Sioux City on September 1. This transition enables us to significantly expand access to care, enhance local services, and better meet the health needs of the region. Our shared goal is to deliver more comprehensive, high-quality care within Sioux City—minimizing the need for patients to travel to Omaha or Sioux Falls. We are committed to maintaining and growing services based on community needs, patient volume, and the continued recruitment and retention of physicians—which will be further supported through this transition.

Once the transaction is complete, we will begin a phased process of welcoming MercyOne Siouxland Medical Center team members into the UnityPoint Health family. Work groups are meeting regularly to ensure continuity of patient care. Importantly, preserving continuity of high quality, compassionate care remains our top priority throughout the entire process. UnityPoint Health and MercyOne team members and physicians will continue to provide care and conduct business as usual. There will be minimal operational changes on Day 1.

MercyOne team members will receive clear instructions in advance of any changes impacting their usual work processes. MercyOne team members will get instructions on any updates to badges or access to systems. As part of this transition, agreements will be in place between UPH and MercyOne/Trinity Health so that technology and business services can continue without interruption, supporting a seamless integration process.

Workgroups are reviewing what is needed for Day 1 when it comes to signage, badge cover ups, forms, etc. CMS requires us to ensure patients know who they are receiving care from and that will mean these items will need to be updated as soon as possible after the transaction. We will communicate instructions for these updates to leaders and team members when final details are determined.

Patients will be able to access the portal through the UnityPoint Health – St. Luke’s – Downtown location page under “Patient Tools” on unitypoint.org.

Thank you for your interest in branded apparel. We are asking Downtown team members to hold on purchasing branded apparel as we work through the dress code expectations, colors, etc. We hope to have an update regarding this in the next few weeks as we know team members are very excited to get UnityPoint Health gear. Thank you for your patience.

You should still be able to access your same ServiceNow ticket system for IT-related questions or call (888) 667-3003 (system) or 712-279-2201 (local).

We have created a tip sheet with scripting for answering phones, as well as instructions on how to update your voicemail and email signature. 

MercyOne staff should continue to use their badges as they normally would. If you have questions, please reach out to your MercyOne HR or IT department lead.

Upon close, most MercyOne employees will remain employed by MercyOne but will become leased employees in order to work in a UnityPoint Health owned hospital.

Leased team members will still be paid by and receive benefits through MercyOne. This is a short-term arrangement to support a smooth transition for employees and continuity of care for our patients.

We anticipate that most MercyOne team members will transition to employment at UnityPoint Health by the end of 2025. Impacted team members will receive direct communication outlining their individual transition timeline, along with all relevant details.

All employment verifications that occur prior to your transition to UnityPoint Health will continue to be managed by MercyOne. MercyOne uses The Work Number to conduct employment verifications. If you have questions regarding this process, please contact MercyOne Human Resources.

Once you officially transition to employment with UnityPoint Health, employment verifications will be managed according to UnityPoint Health’s standard processes.

UnityPoint Health and MercyOne are working together to transition some team members before the close date. This allows us to ensure continuity of care for our patients and communities, as well as preserve operational transitions and meet appropriate regulatory requirements. We will communicate directly with any impacted team members.

At this time, nothing is changing. Our integration workstreams have partnered to determine the best operating model to support patient care, which may result in some changes. We will communicate any impending changes to leadership structure directly to impacted team members.

Upon close of the transaction, most MercyOne team members will remain employed by MercyOne but will become a leased employee in order to work in a UnityPoint Health owned facility. This means employees will still be paid and receive benefits through MercyOne. This is a short-term arrangement to support a smooth transition for employees and continuity of care for our patients. Therefore, nothing will change immediately for your rate of pay and you will continue to have different compensation rates. Work is still in progress, and we will provide an update near the end of the employee lease.

Yes, team members from MercyOne will have their years of service transferred upon hiring at UnityPoint Health.

We do not anticipate any immediate changes to benefits after close. MercyOne health, dental and vision plans are expected to remain in place through the end of the calendar year.

Changes to benefits will occur when MercyOne team members officially transition to UnityPoint Health employment, which is expected by the end of 2025. At that time, team members will participate in benefit enrollment as a new hire (life event), to select their new benefits. For MercyOne team members, please contact MercyOne Human Resources for the status of current benefits. Note that your retirement plan vendor will send information directly to you regarding the transition of your retirement account as you move to UnityPoint Health employment. 

Yes, we will be rolling over all PTO, regardless of accrued or drop-in plans. Upon hire/transition to UnityPoint Health employment all team members will earn PTO on an accrual basis.

Any current benefits would be continued through the duration of the lease period for MercyOne team members.