Employee Assistance Programs (EAP) at Allen Hospital in Waterloo, Iowa

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Employee Assistance Program (EAP)

Allen Employee Assistance Program (EAP) is a program provided by your employer to help you and your family deal with personal problems.

Allen EAP offers CONFIDENTIAL assessment, short-term counseling, and referral if necessary, for employees, and their immediate family members (up to 6 sessions each per calendar year) to address problems affecting personal relationships, health, and work performance.

You or an immediate family member can talk to an EAP counselor about:

  • Alcohol or Drug Abuse
  • Anger Management
  • Anxiety
  • Caregiver Stress
  • Depression
  • Grief and Loss
  • Job Stress
  • Marital Conflicts
  • Parenting / Step-Parenting Issues
  • Separation / Divorce Issues

How do I contact Allen EAP?

You can access our services where and when it's convenient for you:

  • Call for an Appointment: To schedule a confidential appointment, call us Monday through Thursday from 8 a.m. to 8 p.m. or Friday 8 a.m. to 3 p.m. Identify yourself as part of your company's Employee Assistance Program. We will schedule an appointment to meet your needs. Evening appointments are available.
  • Telehealth (virtual) Counseling Service: Call us to make an appointment to talk to our skilled counselors via tablet, smartphone or computer.

What if it is an emergency?

If a personal crisis occurs when our office is closed, call 319-235-HELP, or toll-free 1-800-303-9996. An EAP counselor will call you within one hour of your call to help stabilize the situation and will follow up with you to schedule an appointment if you need further support.

If you need immediate medical assistance, the counselor will help refer you to services outside EAP, such as a doctor or an emergency room.

Is the EAP confidential?

Contacts made by employees and family members to the EAP are treated confidentially in accordance with all state and federal mandates.

Does the EAP cost anything?

EAP services are paid by your company. EAP services cover visits with an EAP counselor for short-term counseling. If you and your counselor decide medical assistance or additional counseling is needed, your counselor will refer you to another agency. If referred, you will be responsible for any cost not covered by insurance.

Community Substance Abuse Evaluations

Community Substance Abuse Evaluations are also available. This includes: 

  • Court ordered substance abuse evaluations due to legal charges
  • Self-referral evaluations to assess recommendations and referrals to substance abuse treatment
  • Self-pay only

No one lives a life without problems. When a personal problem disrupts your work or relationships, we encourage you to use the Employee Assistance Program.