UnityPoint Clinic has been awarded recognition for the National Committee for Quality Assurance (NCQA) Patient-Centered Medical Home 2011 Program at two Waterloo-area clinics:
- Family Medicine – Oelwein (124 First Avenue, SE)
- Family Medicine – Cedarloo (2624 Orchard Drive)
UnityPoint Clinic is transforming its primary care practices to a medical home model to improve patient-centered, coordinated care for the patients and communities it serves. The NCQA Patient-Centered Medical Home 2011 standards emphasize the use of systematic care management that supports access, communication and patient involvement.
“The NCQA Patient-Centered Medical Home is a model of 21st century primary care that combines access, teamwork and technology to deliver quality care and improve health,” said NCQA President Margaret E. O’Kane. “NCQA’s PCMH 2011 Recognition shows that UnityPoint Clinic has tools, systems and resources to provide their patients with the right care at the right time.”
“A medical home emphasizes the importance of an ongoing patient-provider relationship to ensure that an individual’s health is managed over time,” remarked Dr. Patricia Newland, physician lead of the medical home implementation team for UnityPoint Clinic. “The provider leads a team of nurses, medical assistants and other staff who are collectively responsible for providing or coordinating the care, education and support that patients need to be successful.”
UnityPoint Clinic has added care coordinators to their medical home team to help empower patients to be active participants in their health care. A care coordinator is a registered nurse who provides additional education on medication, nutrition, exercise and other topics important to a patient, assists them with goal setting and coaches them to develop a plan to achieve their goals.
Patient-Centered Medical Home data shows promising results in improving care quality and lowering costs by increasing access to more efficient, coordinated and responsive care. According to Linda Wendt, RN, director of quality and administrative lead of the medical home initiative for UnityPoint Clinic, improving primary care leads to much more than better health. “Patients comment that the overall experience is better because they feel more included in their care, and providers find that sense of partnership very rewarding.”
UnityPoint has begun the process of implementing medical homes in its primary care clinics in Iowa and Illinois. To find a UnityPoint Clinic primary care provider in your community, visit www.unitypoint.org.