UnityPoint Health is excited to launch a new model of Urgent Care in the Quad Cities with UnityPoint Clinic – Express. This new walk-in clinic at 5185 Competition Drive in Bettendorf will provide people of all ages a more convenient and personalized care option for them and their loved ones. Opening January 13, the UnityPoint Clinic – Express location will focus on a reimagined, time-saving process designed to enhance the walk-in care experience.
“We are thrilled to offer this new service in the Quad Cities. Our Express clinics offer high quality care with the goal of getting patients in and out the door within 30 minutes. These new clinics provide fast care, X-ray on-site, lab services and medications – all under one roof,” says Matt Behrens, Vice President of Clinic Operations, UnityPoint Clinic.
Located in Bettendorf’s rapidly developing corridor just off I-80, Express fills the need for a patient-focused clinic that will help families get the care they deserve so they can get back to work or play. The Express model of care is a concierge service with a goal of door-to-door service in around 30 minutes and will be open 7 days a week, 365 days a year from 8 a.m. to 8 p.m.
Express will feature specially trained clinical care attendants who will greet everyone entering the clinic and remain with them throughout the visit. Clinical care attendants are trained to help with every step in the patient experience process including registration, vitals, symptom assessment and laboratory or X-ray services, while working with a provider for diagnosis and treatment.
“People are busy – work, school, kids’ activities and everything else that fills our day make it challenging to find time for healthcare,” says Behrens. “We want to offer another option to meet our patients’ needs and help them get the care they need to feel better and get back to their lives.”
On-site prescription medications will also be available to help eliminate the need for an extra visit to a pharmacy. The experience will include personal and thoughtful amenities like complimentary ice packs, warm blankets, hot tea and complimentary WiFi internet service. People may also reserve their spot online to shorten the amount of time spent at the clinic.
“We’re very excited to be launching this new health care model in the Quad Cities. At UnityPoint Health, we know it’s all about the little things and if we can help make someone’s day a little brighter when they may be feeling their worst, that’s when we know we’re living our mission,” says Bob Erickson, President & CEO, UnityPoint Health – Quad Cities/Muscatine.
In addition to treating non-emergency conditions such as cold, flu, sore throat and minor sports injuries, the clinic will offer additional services, including school/sports physicals, flu shots and after-hours occupational health services.
Current Express Care locations in Bettendorf and Moline will continue to provide the same level of care and will operate on new hours starting January 13, 2020. These locations will be open Monday thru Friday from 8 a.m. to 8 p.m., and Saturday and Sunday from 8 a.m. to 4 p.m.
For more information or to Reserve Your Spot, click here and click the green Location Wait Times tab.