Patient Ratings and Comments About Our Survey
The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey. Responses are measured on a 10-point scale, with 10 being the best score. These scores are then translated to a 5-point scale in order to display results in a 5-star rating. Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.
out of 5 (87 Ratings)
Susan Copp is very thorough and professional and I have found her to be an excellent health professional.UnityPoint Clinic Patient
I like her, very nice to talk to.UnityPoint Clinic Patient
Susan is very caring and very much interested in my well being.UnityPoint Clinic Patient
the process of having to wait for the referral service to call you and then schedule an appointment for labs (or anything I'm starting to realize) is ridiculous. I can't have my phone during the day and every time I've tried to call back a referral call, I either get put on hold forever or they aren't open anymore. (I work varied first shifts) the referral call service doesn't work. I need to be able to call them when I am available to be at my phone, not wait around and hope I have to chance to get back to them before they close. this issue pushed my initial appointment back at least 2 weeks from the time I got the first call to the time I actually got through to get the appt scheduled.UnityPoint Clinic Patient
Sue shows me how important my health as well as helping me make knowledgebase choices, I appreciate that my d of careUnityPoint Clinic Patient