Patient Ratings and Comments About Our Survey
The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey. Responses are measured on a 10-point scale, with 10 being the best score. These scores are then translated to a 5-point scale in order to display results in a 5-star rating. Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.
out of 5 (79 Ratings)
Susan Copp L PN, has helped me tremendously [...]. She respects and encourages my input and gives me options when appropriate.UnityPoint Clinic Patient
Susan Copp, Nurse Pracctitioner, has been a blessing to me. I am truly able to resume an active lifestyle because of her help with medications for rheumatoid arthritis. She is respectful of my input and discusses reasons for or against medication options. I have recommended her care to a friend already. [...]UnityPoint Clinic Patient
Susan listens to everything I say, never hurries me. She truly makes me feel like she cares.UnityPoint Clinic Patient
Sue is wonderful. I have never had someone care and examine things the way she does. She always makes me feel better. I feel like I can do a lot more now that I have her by my side with my medical decisions. I trust her very much. I highly recommend her!UnityPoint Clinic Patient
My experience [...] - Good.UnityPoint Clinic Patient