UnityPoint Health Announces IT and Revenue Cycle Changes to Ensure Continued Access to Local High-Quality Patient Care

UnityPoint Health (UPH) is making targeted changes to its Information Technology (IT) and Revenue Cycle functions in order to strengthen its long-term financial sustainability and ensure continued access to local, high-quality patient care.

Those changes include transitioning some of the IT and Revenue Cycle functions to third-party vendors later this year as part of a comprehensive review of the system’s long-term financial outlook in response to ongoing industry pressures, including rising labor, supply, and drug costs; reductions in reimbursement; and increased demand for complex care services.

As a community based, not-for-profit health system, none of the savings from these changes benefit shareholders, investors, or venture capital firms – but are reinvested back into UPH for the betterment of its patients, team members, and communities.

“Like many health systems across the country, we are navigating a period of sustained financial pressure that requires us to make difficult but necessary decisions,” said Scott Kizer, President and Chief Executive Officer of UnityPoint Health. “Our focus is to ensure we remain strong for the future—so we can continue delivering expert, high-quality care and expand local access for the patients and communities who depend on us.”

Of our 31,000 team members, 207 IT roles will be eliminated as part of the transition. UPH is in the early stages of the transition process for Revenue Cycle and has yet to identify the team member impact.

The organization emphasized that the specific IT and Revenue Cycle functions were selected for transition in support of its commitment to minimize the impact on direct patient care, leverage technology advancements, and improve the overall user experience. Expanding clinical services and patient access points remain a top priority as the system realigns its IT and Revenue Cycle services to better match current and future needs.

Affected team members will be provided with severance, benefits continuation, and career transition support. Leaders are working directly with impacted individuals to ensure clear communication and a respectful transition process.

“These decisions are incredibly difficult because they affect valued members of our team who have contributed meaningfully to our mission,” Mr. Kizer added. “We are committed to supporting our team members while positioning our organization to continue serving our communities for years to come.”